Hello,We have contacted Ms*** and apologized for the mishap. The $rebate check is being mailed to her today along with some Palmer's products that we hope she will enjoy. Please see below emails.I hope this will close this matter as E.TBrowne has an unblemished record with the Revdex.com
for many, many years.Sincerely,Amy ***From: *** ***] Sent: Monday, March 14, 4:PM To: *** *** Subject: Re: Ongoing IssueThank you for finally being the one to address the issueI buy products when there are rebates for a reason because I shop on a budget and for a company to go this long and not so much as respond to my complaints and questions until now is unacceptableI have been treated so rudely by your customer service but I am pleased to know that there is at least one person who is willing to make it right.Thanks,*** From: *** *** ***> To: '***' *** Sent: Monday, March 14, 1:PM Subject: RE: Ongoing IssueDear Ms***,Thank you for your email of March 13th. I am very sorry to hear of your experience and cannot explain how this could have happened.Please be assured that we will send your $rebate check to you tomorrow. We will also send you an assortment of Palmer’s products that we hope you will enjoy.Again, I apologize for this mishap, and thank you for bringing this matter to my attention.Sincerely,*** ***Product Specialist/ Consumer RelationsETBrowne Drug Co., Inc.###-###-#######-###-#### (Fax)***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]The only reason this was resolved is because I contacted Customer Service AGAIN after still not receiving a response and also no response to this complaint for weeks! It would not have been handled otherwise. Luckily I received a response from someone who actually wanted to help and apologized for the deplorable way I have been treated. You have lost a customer though, I will never buy your products again because your customer service needs serious help! You may an A+ rating but you have three complaints filed against you so that speaks for itself!
Hello,We have contacted Ms*** and apologized for the mishap. The $rebate check is being mailed to her today along with some Palmer's products that we hope she will enjoy. Please see below emails.I hope this will close this matter as E.TBrowne has an unblemished record with the Revdex.com
for many, many years.Sincerely,Amy ***From: *** ***] Sent: Monday, March 14, 4:PM To: *** *** Subject: Re: Ongoing IssueThank you for finally being the one to address the issueI buy products when there are rebates for a reason because I shop on a budget and for a company to go this long and not so much as respond to my complaints and questions until now is unacceptableI have been treated so rudely by your customer service but I am pleased to know that there is at least one person who is willing to make it right.Thanks,*** From: *** *** ***> To: '***' *** Sent: Monday, March 14, 1:PM Subject: RE: Ongoing IssueDear Ms***,Thank you for your email of March 13th. I am very sorry to hear of your experience and cannot explain how this could have happened.Please be assured that we will send your $rebate check to you tomorrow. We will also send you an assortment of Palmer’s products that we hope you will enjoy.Again, I apologize for this mishap, and thank you for bringing this matter to my attention.Sincerely,*** ***Product Specialist/ Consumer RelationsETBrowne Drug Co., Inc.###-###-#######-###-#### (Fax)***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]The only reason this was resolved is because I contacted Customer Service AGAIN after still not receiving a response and also no response to this complaint for weeks! It would not have been handled otherwise. Luckily I received a response from someone who actually wanted to help and apologized for the deplorable way I have been treated. You have lost a customer though, I will never buy your products again because your customer service needs serious help! You may an A+ rating but you have three complaints filed against you so that speaks for itself!