Network Parking Solutions

John Harris, the owner/manager of NPS continues to be disrespectful and unprofessional. He is rude, unethical and fails to take responsibility for the poor actions of his staff and is not interested in working with the residents in trying to resolve issues with citations. His focus is on insulting and belittling you and taking as much money out of your pocket as possible. Stay away from any business that does business with John Harris or Network Parking Solutions.

This complaint is in reference to my car being towed from a visitor lot I came to visit my sister and originally parked in front of the garage, on the drive way The driveway was too small so I moved it to a flat lot to minimize oil leak I moved to the visitor lot and told that
it should not be troublesome to park the car there The next morning I found out that my car was gone I called the after hours and was referred to call the number to Network Parking Solutions Then I called the number and I asked if they towed my car The customer representative was rude and asked me, "do you want the number to the towing company?" He did not answer my question with a yes or no Instead, he kept on saying, "do you want the number to the towing company?" All I was asking was if my car was towed, and he yelled and said yes how many times do I have to tell you Then I said, ok, give me the number to the towing company Then he hung up My sister called later and was able to retrieve info about the tow truck company I called again to file a complain and talk to the supervisor but the rep said he was the supervisor, manager, and owner I wanted to ask how much does it cost to get the car back He said $after several yelling Later that day I went to the tow truck company and attempted to pick up my car I asked if they can lower the amount I need to get my car, they said it was up to the leasing office I called the leasing office and they said they have no authorization to give discount and pointed me back to Network Solutions who points me to the tow truck company It appears nobody can answer any questions and take ownership of the issue because they just want the money to release my own car back to me It was a horrible experience between the three companies involved due to a lack of proper security policies that does not allow each party to understand their role in the business This misunderstanding occurs between the leasing company (*** *** Apartments management), tow truck company (Rescue Towing), and contractor (Network Property Solutions) They fail to properly communicate to the residents what the residents need to know and rely only on the contract originally signed during closing This is the third time our vehicle got towed in the property and it is a different vehicle each time This time the people were rude, most especially *** *** from Network Parking Solutions and demand for a refund of $ It was paid using my credit card and would like for them to give me a full credit

It is completely unclear why you would bring up *** or *** in your response because neither bolster your claim. Additionally I have no criminal record and the phone call was once again recorded and at no time do I use any derogatory language or profanityYour vehicle is clearly in in violation of the handicapped parking statutes and legally removed from the property for that reasonOur company has complied with all legal statutesYou are the reason why I record all conversationsI have in no way misrepresented anything. How's that run for congress going?

Mr. [redacted],  There will be no refund of any monies received. Our enforcement was accurate and legal. You failed to move your vehicle by the posted time on the sign directly in front of your vehicle. The space you were occupying was reserved for the leasing office from 8am to 6pm daily. ...

Your vehicle was cited after 10am.Additionally you signed the immobilization consent form that clearly states your vehicle would be "BOOTED" rather than towed for violations of the community parking policy. In that form it clearly states that vehicles that are unable to be BOOTED due to manufacturing design, aftermarket modifications or wheel design will still be assed the immobilization fee. The staff made the call due to your wheel design not to put the boot as it may damage the wheel finish. The space you were parked in is reserved for the office to do business and your disregard for the posted time limits put you at odds with the parking policy. As such you were fined the correct amount. If you no longer wish to be part of the immobilization program please return to your rental office and correct the form in which you have signed. Once we have received the corrected form we will honor your request to be TOWED for any future violations and all expense that will incur.Regards[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business is making up facts in this case and writing mis-information that is untruthful.  They continue to twist the facts to create a view in their favor.  The owner is very unprofessional, name calling, yelling, threatening and has a pattern of doing this for years.  There are many victims who were cheated out of money and had to pay to get their car back from a tow company who was co-conspiring with this business to defraud the consumer of money.   Many consumers have been cheated by this business and treated in a criminal manner and threatened by the owner.   A simple [redacted] Search of this business will show criminal and civil complaints against this business.  I have demanded the return of my $275.00 tow fee, when my vehicle was illegally towed from a private property without authorization.My personal property and vehicle was unlawfully towed per California Vehicle Code section 22658(l ) (1). This statute provides that when a towing company tows a vehicle from private property without the vehicle owner's permission, the company must obtain written authorization from either the property owner or the property owner's agent. It also requires that the property owner or agent be present for the tow.Said vehicle was legally parked in a stall and not in any manner or way obstructing the free traffic flow and did not constitute a nuisance and did not create a safety hazard.   Permission by your agent, Network Parking Solutions was not granted or authorized by myself the property owner.  Since they represent you as your authorized agent, you are responsible for their actions, legal or otherwise as they represent your authority on the property. Per Cal. Veh.Code § 22658(l )(1) (2004).  i.e., Plaintiff-appellee [redacted] is the owner of a towing business that does patrol towing. While one of [redacted] drivers was performing a patrol tow, a police officer stopped him for violating section 22658 and instructed the driver to return the car to the place from which it had been towed. The driver refused and was placed under arrest for violating California Penal Code section 148 (resisting, delaying or obstructing an officer in the performance of his duties). [redacted] brought suit in the District Court for the Southern District of California seeking damages and an injunction preventing the San Diego Police Department from enforcing several sections of the California Vehicle Code on the ground they are preempted by the FAAAA. The federal statute governs the prices, routes, or services of interstate motor carriers, and broadly preempts state and local regulation of transportation. The federal statute, however, exempts from preemption state and local regulations concerned with safety. 49 U.S.C. § 14501(c)(2)(A).In Tocher we held that California Vehicle Code section 22650 (requiring general compliance with the provisions of the California Vehicle Code) and section 22658.1 (requiring towing companies to notify the property owner with written warning or ticket before towing) escape preemption under the safety exception of the FAAAA because those sections are designed to ensure that only professionals perform tows and that tows do not endanger the public. 219 F.3d at 1051-52. We held that other sections of the California Vehicle Code, including section 22658(l )(1), at issue here, were preempted. We said that this provision was enacted for “consumer protection rather than safety.” Id. at 1052. Relying on [redacted], the district court granted the request for a temporary restraining order and the preliminary injunction.I have experienced indifference, harassment, discrimination, phone threats and the general lack of proper communication expected from employees/agents of The [redacted] Apartments thru and by Network Parking Solutions ownership.    
Regards,
[redacted]

Parked in a handicapped space without a valid handicapped plate or placard. I believe that this is Mr. [redacted] attempt to LIBEL me. In the first conversation that was recorded he Claimed to be an attorney at which time I requested his bar number. from that point forward it was Mr....

[redacted] who became aggressive and called me names and was telling me to go [redacted] MYSELF in a continual barrage of expletives. At no time do I use name calling or scream expletives at anyone during a conversation. Thank youfor submitting this to a public forum Mr. [redacted] my actual attorney likes it when you put in writing for evidence. None of the issues brought up by Mr. [redacted] are factual based and once again an attempt to LIBEL me.

Review: WENT TO DROP OFF A FRIEND AND HER KIDS TO THEY'RE APARTMENT UNIT AT [redacted], PARKED IN FRONT OF MY FRIENDS GARAGE DOOR NOT EVEN BLOCKING SOME OTHER NEIGHBORS GARAGE DOOR.. HAZARD LIGHTS WAS ON AND MY FRIENDS GARAGE LIGHT AND DOOR WAS EVEN OPENED BECAUSE WE WERE BRINGING 2 KIDS UPSTAIRS BECAUSE THEY FELL ASLEEP IN THE CAR AND DROPPED OFF SOME GROCERIES TOO..WENT DOWN TWICE TO GET SOME STUFF.. LAST TIME THAT I WENT DOWN WAS AROUND 10:10PM AND MY CAR WAS STILL THERE...PARKING ENFORCER STATED THAT MY CAR WAS PARKED THERE FOR MORE THAN AN HOUR. WHEN WE SPOKE TO THE TRAFFIC ENFORCER THE NEXT DAY HE WAS BEING RUDE TO ME AND MAKING A LOT OF FALSE ACCUSATIONS AND BEING SARCASTIC AND WOULD NOT LET ME EXPLAIN AND ASK QUESTIONS. HE WAS BEING RUDE AND DISRESPECTFUL PERIOD AND WANTED TO HANG UP THE PHONE AND WOULD NOT SPEAK TO ME.Desired Settlement: I WANT A REFUND OF THE TOWING EXPENSES THAT I PAID FOR. I PAID $364

Mr. John who is apparently the owner of the company is extremely rude and disrespectful on the phone!!!!!This company should not be hired by any business!

Review: I was towed from the parking lot of my work place. I left my vehicle at work while I carpooled to a company function and when I got back, my car was towed. The sign at the entrance of my parking lot clearly states "TOW AWAY Parking is reserved for customer's and employees." I am an employee. If I walk to lunch, am I going to get towed then too?

I understand if I was using the lot to store my car, but I actually work here. I don't feel that I should have to pay for the towing fees when my car was wrongfully towed.Desired Settlement: I want the total towing fee refunded of $364.00

Review: I AM A RESIDENT OF BAY POINTE APARTMENTS WHICH HAS A PARKING ENFORCEMENT CONTRACT WITH NPS. I PARKED IN A SPOT ON FRIDAY 9/18/15 AT 11:00PM WHICH IS RESERVED FOR MANAGEMENT AFTER 8:00AM. I ADMIT THAT I DID NOT MOVE MY CAR UNTIL NOON 9/19/15. I RECEIVED A VIOLATION STICKER AT 10:50AM. THIS WAS MY FIRST OFFENSE. THE FINE ON THE STICKER IS $115.00 WHICH I THINK IS EXCESSIVE. AFTER CALLING NPS, IT WAS EXPLAINED TO ME THAT THE FINE WAS $40.00. THE OTHER $75.00 IS FOR A BOOT THAT THEY COULD NOT PUT ON DUE TO THE WAY MY WHEELS ARE MADE. I DO NOT MIND PAYING THE $40.00 FINE BUT THE FACT THAT THEY TRIED TO BOOT MY CAR FOR A MINOR PARKING VIOLATION IS BEYOND BELIEF. ADD TO THIS THE FACT THAT MY CAR WAS NOT IN FACT BOOTED AND NPS HAS THE GALL TO CHARGE $75 FOR THEIR OWN FAILED, IF NOT ILLEGAL ACT, AT LEAST A IMMORAL ACT. I AM PAYING THE ENTIRE FINE BUT WOULD LIKE A REFUND OF THE $75.00.Desired Settlement: REFUND THE $75 BOOT CHARGE

Business

Response:

Mr. [redacted],

This company is completely and utterly unprofessional and unbelievably rude. The "owner/manager" is extremely rude and unprofessional. He needs to be put out of business.

Review: The customer representative on the phone is very rude. When a question is asked he responds by saying "do you want the number to the towing company" It is very rude that he can't answer anquestion with a yes or a no, then he immediately says "I will give you the number to the towing company."

He puts me on hold and comes back then tells me that he is going to give me the number the towing company. He has no understanding of the my concern. He hung up to me on the first time when I finally said, ok, give me the number to the towing company. When I called again to ask for a supervisor, he said that he is the supervisor and the general manager. Then I called another extension and the owner answered and he was as ignorant as his employee. He was yelling and talking over me. He attempted to hung up and said have a good day.

He has no advocacy, ownership, or emphaty for the customer, which shows a clear indication of poor customer service. He is very reckless and lacks any skill for people or communication. He gives the county a bad name.Desired Settlement: Provide to void the fee. Business be fined for their lack of professionalism and expertise. They don't have enough employees to operate a business with proper credibility and honesty to the people.

Consumer

Response:

This complaint is in reference to my car being towed from a visitor lot. I came to visit my sister and originally parked in front of the garage, on the drive way. The driveway was too small so I moved it to a flat lot to minimize oil leak. I moved to the visitor lot and told that it should not be troublesome to park the car there. The next morning I found out that my car was gone. I called the after hours and was referred to call the number to Network Parking Solutions. Then I called the number and I asked if they towed my car. The customer representative was rude and asked me, "do you want the number to the towing company?" He did not answer my question with a yes or no. Instead, he kept on saying, "do you want the number to the towing company?" All I was asking was if my car was towed, and he yelled and said yes how many times do I have to tell you. Then I said, ok, give me the number to the towing company. Then he hung up. My sister called later and was able to retrieve info about the tow truck company. I called again to file a complain and talk to the supervisor but the rep said he was the supervisor, manager, and owner. I wanted to ask how much does it cost to get the car back. He said $289.00 after several yelling. Later that day I went to the tow truck company and attempted to pick up my car. I asked if they can lower the amount I need to get my car, they said it was up to the leasing office. I called the leasing office and they said they have no authorization to give discount and pointed me back to Network Solutions who points me to the tow truck company. It appears nobody can answer any questions and take ownership of the issue because they just want the money to release my own car back to me. It was a horrible experience between the three companies involved due to a lack of proper security policies that does not allow each party to understand their role in the business. This misunderstanding occurs between the leasing company ([redacted] Apartments management), tow truck company (Rescue Towing), and contractor (Network Property Solutions). They fail to properly communicate to the residents what the residents need to know and rely only on the contract originally signed during closing. This is the third time our vehicle got towed in the property and it is a different vehicle each time. This time the people were rude, most especially [redacted] from Network Parking Solutions and demand for a refund of $289.00. It was paid using my credit card and would like for them to give me a full credit.

This has to be the worst company I have ever in my life dealt with. They are the [redacted], most [redacted] people on the face of this earth. I honestly don't know how they are still in business.