On July 5th [redacted] call and made a last-minute appointment for an Eye Lash Lift and Tint service, [redacted] was given the price for each service and she was given an appointment for the next day. The front desk took [redacted] Credit Card information and entered it in our computer...
booking system because we have a 24 cancelation and no-show fee for service reservations. [redacted] stated wanted the service because she had a weekend event coming up and her friend had just had one and she liked it, [redacted] said another place could not get her in because they did not have the product and did not know when they would. I had one open space in my schedule and the receptionist gave her that reservation.[redacted] arrived the next day with her husband [redacted] for her appointment and filled out Service Consent Forms and Business Office Policy Forms. These forms are given to every new client BEFORE having any service to make sure they understand our 24-HOUR CANCELLATION POLICY, LATE ARRIVAL POLICY, GIFT CARD, and RETURN/REFUND POLICY we do not give cash refunds. [redacted] filled out her personal information and signed the bottom of this policy stating she understood our Business Policy for Services or Products. [redacted] was also presented with a LASH LIFT & TINT CLIENT CONSENT FORM. This form [redacted] had to also fill out her personal information, list medications and allergies and check off that she read any and all possible complications of having Lash Lift and Tint.I reviewed the forms standing at the front desk beside [redacted] and made necessary notations to add the word "lift" with the tint to the forms and signed the bottom of the form after [redacted] before bringing her back to the service room, I also made notations on the form such as she verbally stated she takes allergy medications but did not take any yet today and would take the medication later. [redacted] wrote on the form she takes Zyrtec, Flonase, Astepro, (prescription allergy medications) and OTC (over the counter) multi vitamins. Her allergies are Onions and Dogs. [redacted] stated she had used hair color before and has had no allergic reaction to this chemical in the past. [redacted] also read through the form and checked she understood the possible risk of Eyelash Lifts & Tints which are stated on the form as:· Precautions will be made to ensure safety. Inherent risk of irritation of the orbital eye area, including the eye itself, and could result in stinging or burning, blurry vision and potentially blindness if entered the eye.· Tinting agent, Processor or Developer, or mix of both accidentally comes into contact with the eye, eye will be flushed with water and medical attention may be required.· Irritation, itching or burning may occur to the skin which comes in contact with the Lift & Tint agent.· There may be some residual dark staining left on the skin following the tinting process of lashes, brows or both. This will fade and go away within a short time.· Attempt will be made to provide with the chosen color, everyone hair absorbs color differently and final results may not be the color initially wanted or lift.· Over the course of several weeks, the tint will gradually lighten and fade. Re-tinting & Lift will be required to keep the new color fresh. Most client need to re-lift/tint every 3-4 weeksThe end of the Client Consent also states that she gives permission to perform the procedure and will not hold him/her (therapist) harmless from any liability that may result from the treatment. I proceeded to lead [redacted] back to the service room she stated she might want her husband to go back he was setting on the couch drinking a courtesy cup of coffee. I addressed him and asked if he would like to come back or relax in the waiting room, he chose to stay in the waiting room. I turned and proceeded back to the room and [redacted] followed me while her husband remained seated on the couch in the waiting room. [redacted] accompanied me to the room. I indicated for her to lay on the aesthetic bed, [redacted] asked me how long the procedure would take I said about 45 minutes, I then broke down each process by time of having her eyes closed. The developer approximately 10-15 minutes, the processer approximately 10 minutes, and the eye lash tint approximately 4-5 minutes and that she would cut the time of tint processing because of the developer of the perm/lift. As this conversation was occurring l had/was prepping the lashes for the chemical service. [redacted] said she did not know if she was going to do the tint I informed her that it was up to her but with the tint the lift is can be more noticeable and frames the eyes giving a possible better more accentuated look, but she could do it or not it was up to her. [redacted] decided to do the tint at the end of the lift procedure. NO FEES WERE DISCUSSED IN THE ROOM the service fees for each service had been given over the phone the day before when she made the appointment for both services and gave her credit card to hold her service reservation. The client always has the choice to accept or decline a service, myself and the other providers only discuss services and possible beatification outcomes. The client has full authority whether they accept a service or decline.I prepped the eyes by placing the under pads on the bottom under her eyes to separate the top from the bottom lashes as is the procedure. I placed the top lash perm rolls on the eyelashes. I then took the eyelash glue and started the process of placement of the eyelashes onto the adhesive rolls with. I placed the Developer to the eyelashes.[redacted] was never told "NO" that I would not get her husband. I told her I would go check on him in the waiting room, I left the door open in case she needed to call for anyone for any reason. I came out and smiled at [redacted] and told him she was doing fine I placed the Developer and we were just waiting. I came back and told [redacted] he was in the waiting room relaxing she never complained.When the time was up for the development process I removed the developer with clean cotton Q-tips and 2x2 gauze. I used a clean Q-tip end every time as they are disposable and sanitary. I started just right under the bottom lash line under the middle section of the lash and wiped up, this is to prevent developer from getting in the eye when you wipe up with a clean applicator and then dispose and use another disposable head with each wipe. I then used a 2x2 gauze to remove any residue starting from the base and wiping up and never using that same gauze again. During this process, another hand was at the top of the hooded eyelid and the lid may slightly have some movement up, the lighting is the room is very bright. They eyes never truly opened but bright light waves may have shown through with the slight upward movement, [redacted] was gently instructed to keep her eyes closed and if I moved them it was okay. This was manipulations of soft touch with product removal.After the developer removal I applied the processor, I then told [redacted] I would go back to the waiting room for her husband, I cannot check on or go get her husband and stay with her both at the same time. When I went to the waiting room the receptionist told me he had left the building, I went back to the room and informed [redacted]. When the time was up I removed the processer in the same manner and applied the tint [redacted] consented to on paper and verbally in the room. I applied the tint for 4 minutes and removed with clean applicators and 2x2 gauges in on upward swiping motion with clean disposables each time. I removed the perm rolls and the under-eye pads and I never "ripped them off like an eyebrow wax" they are not that sticky with adhesive, they do have adhesive and just like any adhesive (like band aids) skin types still can have or develop an allergic reaction to the adhesive. [redacted] did not "scream in pain", she may have felt discomfort but they were removed with care.At no time during this service process did product come into contact with [redacted] eyes, at any point [redacted] had the control and ability to tell me to stop and discontinue the service and I would have. If [redacted] was truly demanding on having her husband back he could have come with her. I never had to flushed [redacted] eyes with water because no product/chemical was exposed to her eye ball area, [redacted] would not have been able to complete or tolerate the procedure and complete the procedure in its entirety if chemicals were introduced to eye ball. I would have had to discontinue the service and [redacted] would have had to leave and go seek medical attention immediately.When the procedure was done I cleaned around [redacted] eyes with tint remover to remove any residue tint, it is normal for eyes to water some after having them closed and any small fumes. Her eyelashes lifted and were tinted. I lead her to the two large mirrors on the wall for her to see the results, she was pleased and I explained everyone's eyelashes lifts differently. [redacted] said she could see a difference and she like them. The lift was not an exaggerated lift like you see on Pinterest or other sites, I did tell her next time I could use a different type of rod. [redacted] was instructed not to get her lashes wet for the remaining day or the tint would be removed or lightened and the lift may not take.The results are based on different factors such as every person will have a different result some better than others with company product types, human ph, thickness and thinness of lashes, and the natural length. I told [redacted] if like the service and wanted it in the future I could try a different rod meaning a different product line.Whenever I am done with a service, any service I always before leaving the room get the clients feedback. If it is a skincare service or lash service I always have them look in the mirror to approve BEFORE leaving to settle any complaints or concerns. [redacted] had none. Upon leaving the room and going to the waiting room her husband on the couch remarked in front of [redacted], the receptionist, and myself he could already tell a difference from over here. I said my goodbyes and I left her to check out with the receptionist and went back to my room to clean it for the next client. When [redacted] checked out she tipped $15.30 this was also taken as an indication she was happy with the service.If [redacted] had any problem or was dissatisfied it would have been corrected or not charged before leaving, instead she never complained during the service, or after the service instead she tipped.Later that evening [redacted] called back and the receptionist spoke to her. The receptionist said [redacted] said she had tint around her eyes, and we were more expensive than anyone around. The receptions told her if her eyes watered it would smear the tint and use baby oil or an oil to remove it on the skin. [redacted] told the receptionist it did not lift "like her friends", did not "look like her friends".On Tuesday, July 11th, 2017 [redacted] called back and I was passing by and happened to answer the cordless. I asked her to hold on while I switched phones because that one was broken. It does not hold charge long and I did not want to get disconnected. [redacted] stated she had tint all over her, I burned her eyes, I poked her eyes with a Q-Tip, and her lashes did not lift like she wanted and we were more expensive than anyone else and wanted a refund. I stated we had a no cash refund policy. [redacted] said I harmed her, burnt her eyes, and I said I did not harm or hurt you if I did she needed to go immediately to [redacted] (a doctor/ urgent care facility) or go immediately to an eye doctor, I then asked if she went to a doctor, she said "No".I offered to redo the service, [redacted] said she had called the [redacted] and they said not to have the service done again. She said if she did not get her money back she was going to write a bad review on me. I offered her a Gift Certificate for the Spa for 50% the service paid. (this is minus the cost of product used and the time slot of the reservation) [redacted] said "No "I want the entire amount back.I then offered the entire amount for the service paid by Gift Certificate ($85.00), [redacted] said "I want the entire amount back from the total amount paid". I told her I would give back the total amount of service paid. [redacted] responded she wanted the tip back. I told her no, that was a gift and if she had not like the service she should have said something before leaving. [redacted] said she was going to report me to the Revdex.com and write bad reviews if I don't give her money back and was it really with it by not giving her money back? By this time, I felt [redacted] was being pushy and trying to bully me with threats of reviews and Revdex.com complaints. I had offered her a Gift Certificate for the entire amount of the service and she seemed like she would have accepted the Gift Certificate but she wanted the Tip with it too. [redacted] was very aggressive on the phone with me and I felt like I was being bullied and manipulated to comply or else she was going to write reviews and complaints against me. At this point I felt she was rude and adamant about getting money back and it was the point I felt no matter what I do she was going to write negative reviews about me weather she received cash, gift certificate, full amount, or partial amount. I felt there was no mediated discussion with [redacted] and I also felt I was being horribly bullied, I hung up.I originally offered the 50% because she signed the no cash refund and this is a very small business, I was only maintaining the time for the reservation blocked for the room and the supplies used for her service that she consumed. I then was going to give her a Gift Certificate refund for the full-service amount after bulling me. I strongly feel she has buyer's remorse.After talking with [redacted] I called the [redacted], I spoke with [redacted] I explained the call from [redacted] and the service I performed. [redacted] only stated to me that when people call in with complaints they tell them that the board only regulates Sanitation and Disinfection and making sure shops are up to clean health standards.[redacted] first posted a negative review on [redacted] Review which had exaggerated lies about the service. [redacted] posted my full first and last name with the spa's address in the review, however [redacted] posted under a pseudo name "[redacted]". This was the first I read of the exaggerated lies. The next post [redacted] posted was on [redacted] but again under another pseudo name [redacted]. Again, she posted my full name but did not post hers. I will wait to add a business reply to her false reviews.[redacted] posted online and wrote in the complaint with the Revdex.com that the only reason she came to the business was because she thought it was the reputable business that had been established in Charleston for many years and it was misleading and we mislead people to trust this business. To briefly explain Neu Aesthetics terminated their business and the assets were bought by Neu Spa Neu Aesthetics, LLC and all of the providers were interviewed and hired. The former owner of Neu Aesthetics was also hired as a provider. [redacted] upon making her appointment stated she had never been to Neu Aesthetics before, [redacted] was not in the computer system either, I don't understand what this information does to merit her complaint.I feel [redacted] has buyer's remorse and that she feels she over paid for the service. [redacted] did not get a "look" like her friend or what she had an idea of from what she envisioned, [redacted] did not want to pay the amount she paid because it was "more expensive" than other places. This is a beautification service, in this industry we cannot make any promises or guarantees of a person's idealistic outcomes. The final result is different for everyone, I nor any other beatification provider cannot make guarantees or promises. Beatification providers train, buy company products and perform the service by the product company's protocols to use them in a service. I never once said her results would be like her friends I did, however, informed her everyone's results are different. With any agent used in beautification services there is always the possibility of risk like stinging, burning, irritations, and allergic reactions. That is the reason the business had [redacted] sign a Consent Form and a Business Policy Form.For a reference on what a Lash Lift and Tint is please go to [redacted] and type in: Lash Lift The Sass, this will give a person an idea of what is involved in the procedure of lifting, tinting, smearing, application and removal with pinkness of eyes after, difference in lift with each individual.This is a service business and clients pay for the consumption of the booked appointment reservation and products consumed, this is not like a big corporation where if you open something or take a bite out of food you can return it minus the initial use. [redacted] took it upon herself to initiate an appointment and followed through with it without complaint and tipped. [redacted] received the services she called and asked for. If [redacted] had not shown up her credit card would have been charged the full appointment reservation amount because it was reserved for her and no client that called could have been put in that booked spot. She then decided to "return" her service and get her money back because she had buyer's remorse and felt she had overpaid. In this business, there is nothing to "return" the client consumes the room/space with time that could be allotted to another client. The product is consumed with the visit, that is why we have a no cash refund policy and try to redo the service or offer a gift certificate minus the space, time, and consumed product. This also detours possible scams in getting free services.Although it is unfortunate I could not come to a mediated agreement with [redacted] even though I tried. I feel I did not harm her and I did the service as it is supposed to be performed and took every precaution during the application for safety. There is risk involved in any beautification service with agents and that is the reason for Consent Forms, this enables the client to read and sign that they understand they may have reactions to a beautification chemical agent service. The Consent forms lets the client understand that no promises or guarantees can be made with a beautification service. I feel if [redacted] were to come back for another service the other providers and the business would be put at a high level of risk with [redacted]. [redacted] has threatened, manipulated, and verbally bullied me on the phone for a refund of a nonrefundable service because there is nothing to return — she consumed the service, product, and time. [redacted] has followed through with her threats on causing me and this business grief and online harm.For these reasons, and those stated about, the Complaint against Neu Spa Neu Aesthetics, LLC should be dismissed.Thank you for your time and attention to this matter. If you have any questions or comments, please do not hesitate to contact me.
On July 5th [redacted] call and made a last-minute appointment for an Eye Lash Lift and Tint service, [redacted] was given the price for each service and she was given an appointment for the next day. The front desk took [redacted] Credit Card information and entered it in our computer...
booking system because we have a 24 cancelation and no-show fee for service reservations. [redacted] stated wanted the service because she had a weekend event coming up and her friend had just had one and she liked it, [redacted] said another place could not get her in because they did not have the product and did not know when they would. I had one open space in my schedule and the receptionist gave her that reservation.[redacted] arrived the next day with her husband [redacted] for her appointment and filled out Service Consent Forms and Business Office Policy Forms. These forms are given to every new client BEFORE having any service to make sure they understand our 24-HOUR CANCELLATION POLICY, LATE ARRIVAL POLICY, GIFT CARD, and RETURN/REFUND POLICY we do not give cash refunds. [redacted] filled out her personal information and signed the bottom of this policy stating she understood our Business Policy for Services or Products. [redacted] was also presented with a LASH LIFT & TINT CLIENT CONSENT FORM. This form [redacted] had to also fill out her personal information, list medications and allergies and check off that she read any and all possible complications of having Lash Lift and Tint.I reviewed the forms standing at the front desk beside [redacted] and made necessary notations to add the word "lift" with the tint to the forms and signed the bottom of the form after [redacted] before bringing her back to the service room, I also made notations on the form such as she verbally stated she takes allergy medications but did not take any yet today and would take the medication later. [redacted] wrote on the form she takes Zyrtec, Flonase, Astepro, (prescription allergy medications) and OTC (over the counter) multi vitamins. Her allergies are Onions and Dogs. [redacted] stated she had used hair color before and has had no allergic reaction to this chemical in the past. [redacted] also read through the form and checked she understood the possible risk of Eyelash Lifts & Tints which are stated on the form as:· Precautions will be made to ensure safety. Inherent risk of irritation of the orbital eye area, including the eye itself, and could result in stinging or burning, blurry vision and potentially blindness if entered the eye.· Tinting agent, Processor or Developer, or mix of both accidentally comes into contact with the eye, eye will be flushed with water and medical attention may be required.· Irritation, itching or burning may occur to the skin which comes in contact with the Lift & Tint agent.· There may be some residual dark staining left on the skin following the tinting process of lashes, brows or both. This will fade and go away within a short time.· Attempt will be made to provide with the chosen color, everyone hair absorbs color differently and final results may not be the color initially wanted or lift.· Over the course of several weeks, the tint will gradually lighten and fade. Re-tinting & Lift will be required to keep the new color fresh. Most client need to re-lift/tint every 3-4 weeksThe end of the Client Consent also states that she gives permission to perform the procedure and will not hold him/her (therapist) harmless from any liability that may result from the treatment. I proceeded to lead [redacted] back to the service room she stated she might want her husband to go back he was setting on the couch drinking a courtesy cup of coffee. I addressed him and asked if he would like to come back or relax in the waiting room, he chose to stay in the waiting room. I turned and proceeded back to the room and [redacted] followed me while her husband remained seated on the couch in the waiting room. [redacted] accompanied me to the room. I indicated for her to lay on the aesthetic bed, [redacted] asked me how long the procedure would take I said about 45 minutes, I then broke down each process by time of having her eyes closed. The developer approximately 10-15 minutes, the processer approximately 10 minutes, and the eye lash tint approximately 4-5 minutes and that she would cut the time of tint processing because of the developer of the perm/lift. As this conversation was occurring l had/was prepping the lashes for the chemical service. [redacted] said she did not know if she was going to do the tint I informed her that it was up to her but with the tint the lift is can be more noticeable and frames the eyes giving a possible better more accentuated look, but she could do it or not it was up to her. [redacted] decided to do the tint at the end of the lift procedure. NO FEES WERE DISCUSSED IN THE ROOM the service fees for each service had been given over the phone the day before when she made the appointment for both services and gave her credit card to hold her service reservation. The client always has the choice to accept or decline a service, myself and the other providers only discuss services and possible beatification outcomes. The client has full authority whether they accept a service or decline.I prepped the eyes by placing the under pads on the bottom under her eyes to separate the top from the bottom lashes as is the procedure. I placed the top lash perm rolls on the eyelashes. I then took the eyelash glue and started the process of placement of the eyelashes onto the adhesive rolls with. I placed the Developer to the eyelashes.[redacted] was never told "NO" that I would not get her husband. I told her I would go check on him in the waiting room, I left the door open in case she needed to call for anyone for any reason. I came out and smiled at [redacted] and told him she was doing fine I placed the Developer and we were just waiting. I came back and told [redacted] he was in the waiting room relaxing she never complained.When the time was up for the development process I removed the developer with clean cotton Q-tips and 2x2 gauze. I used a clean Q-tip end every time as they are disposable and sanitary. I started just right under the bottom lash line under the middle section of the lash and wiped up, this is to prevent developer from getting in the eye when you wipe up with a clean applicator and then dispose and use another disposable head with each wipe. I then used a 2x2 gauze to remove any residue starting from the base and wiping up and never using that same gauze again. During this process, another hand was at the top of the hooded eyelid and the lid may slightly have some movement up, the lighting is the room is very bright. They eyes never truly opened but bright light waves may have shown through with the slight upward movement, [redacted] was gently instructed to keep her eyes closed and if I moved them it was okay. This was manipulations of soft touch with product removal.After the developer removal I applied the processor, I then told [redacted] I would go back to the waiting room for her husband, I cannot check on or go get her husband and stay with her both at the same time. When I went to the waiting room the receptionist told me he had left the building, I went back to the room and informed [redacted]. When the time was up I removed the processer in the same manner and applied the tint [redacted] consented to on paper and verbally in the room. I applied the tint for 4 minutes and removed with clean applicators and 2x2 gauges in on upward swiping motion with clean disposables each time. I removed the perm rolls and the under-eye pads and I never "ripped them off like an eyebrow wax" they are not that sticky with adhesive, they do have adhesive and just like any adhesive (like band aids) skin types still can have or develop an allergic reaction to the adhesive. [redacted] did not "scream in pain", she may have felt discomfort but they were removed with care.At no time during this service process did product come into contact with [redacted] eyes, at any point [redacted] had the control and ability to tell me to stop and discontinue the service and I would have. If [redacted] was truly demanding on having her husband back he could have come with her. I never had to flushed [redacted] eyes with water because no product/chemical was exposed to her eye ball area, [redacted] would not have been able to complete or tolerate the procedure and complete the procedure in its entirety if chemicals were introduced to eye ball. I would have had to discontinue the service and [redacted] would have had to leave and go seek medical attention immediately.When the procedure was done I cleaned around [redacted] eyes with tint remover to remove any residue tint, it is normal for eyes to water some after having them closed and any small fumes. Her eyelashes lifted and were tinted. I lead her to the two large mirrors on the wall for her to see the results, she was pleased and I explained everyone's eyelashes lifts differently. [redacted] said she could see a difference and she like them. The lift was not an exaggerated lift like you see on Pinterest or other sites, I did tell her next time I could use a different type of rod. [redacted] was instructed not to get her lashes wet for the remaining day or the tint would be removed or lightened and the lift may not take.The results are based on different factors such as every person will have a different result some better than others with company product types, human ph, thickness and thinness of lashes, and the natural length. I told [redacted] if like the service and wanted it in the future I could try a different rod meaning a different product line.Whenever I am done with a service, any service I always before leaving the room get the clients feedback. If it is a skincare service or lash service I always have them look in the mirror to approve BEFORE leaving to settle any complaints or concerns. [redacted] had none. Upon leaving the room and going to the waiting room her husband on the couch remarked in front of [redacted], the receptionist, and myself he could already tell a difference from over here. I said my goodbyes and I left her to check out with the receptionist and went back to my room to clean it for the next client. When [redacted] checked out she tipped $15.30 this was also taken as an indication she was happy with the service.If [redacted] had any problem or was dissatisfied it would have been corrected or not charged before leaving, instead she never complained during the service, or after the service instead she tipped.Later that evening [redacted] called back and the receptionist spoke to her. The receptionist said [redacted] said she had tint around her eyes, and we were more expensive than anyone around. The receptions told her if her eyes watered it would smear the tint and use baby oil or an oil to remove it on the skin. [redacted] told the receptionist it did not lift "like her friends", did not "look like her friends".On Tuesday, July 11th, 2017 [redacted] called back and I was passing by and happened to answer the cordless. I asked her to hold on while I switched phones because that one was broken. It does not hold charge long and I did not want to get disconnected. [redacted] stated she had tint all over her, I burned her eyes, I poked her eyes with a Q-Tip, and her lashes did not lift like she wanted and we were more expensive than anyone else and wanted a refund. I stated we had a no cash refund policy. [redacted] said I harmed her, burnt her eyes, and I said I did not harm or hurt you if I did she needed to go immediately to [redacted] (a doctor/ urgent care facility) or go immediately to an eye doctor, I then asked if she went to a doctor, she said "No".I offered to redo the service, [redacted] said she had called the [redacted] and they said not to have the service done again. She said if she did not get her money back she was going to write a bad review on me. I offered her a Gift Certificate for the Spa for 50% the service paid. (this is minus the cost of product used and the time slot of the reservation) [redacted] said "No "I want the entire amount back.I then offered the entire amount for the service paid by Gift Certificate ($85.00), [redacted] said "I want the entire amount back from the total amount paid". I told her I would give back the total amount of service paid. [redacted] responded she wanted the tip back. I told her no, that was a gift and if she had not like the service she should have said something before leaving. [redacted] said she was going to report me to the Revdex.com and write bad reviews if I don't give her money back and was it really with it by not giving her money back? By this time, I felt [redacted] was being pushy and trying to bully me with threats of reviews and Revdex.com complaints. I had offered her a Gift Certificate for the entire amount of the service and she seemed like she would have accepted the Gift Certificate but she wanted the Tip with it too. [redacted] was very aggressive on the phone with me and I felt like I was being bullied and manipulated to comply or else she was going to write reviews and complaints against me. At this point I felt she was rude and adamant about getting money back and it was the point I felt no matter what I do she was going to write negative reviews about me weather she received cash, gift certificate, full amount, or partial amount. I felt there was no mediated discussion with [redacted] and I also felt I was being horribly bullied, I hung up.I originally offered the 50% because she signed the no cash refund and this is a very small business, I was only maintaining the time for the reservation blocked for the room and the supplies used for her service that she consumed. I then was going to give her a Gift Certificate refund for the full-service amount after bulling me. I strongly feel she has buyer's remorse.After talking with [redacted] I called the [redacted], I spoke with [redacted] I explained the call from [redacted] and the service I performed. [redacted] only stated to me that when people call in with complaints they tell them that the board only regulates Sanitation and Disinfection and making sure shops are up to clean health standards.[redacted] first posted a negative review on [redacted] Review which had exaggerated lies about the service. [redacted] posted my full first and last name with the spa's address in the review, however [redacted] posted under a pseudo name "[redacted]". This was the first I read of the exaggerated lies. The next post [redacted] posted was on [redacted] but again under another pseudo name [redacted]. Again, she posted my full name but did not post hers. I will wait to add a business reply to her false reviews.[redacted] posted online and wrote in the complaint with the Revdex.com that the only reason she came to the business was because she thought it was the reputable business that had been established in Charleston for many years and it was misleading and we mislead people to trust this business. To briefly explain Neu Aesthetics terminated their business and the assets were bought by Neu Spa Neu Aesthetics, LLC and all of the providers were interviewed and hired. The former owner of Neu Aesthetics was also hired as a provider. [redacted] upon making her appointment stated she had never been to Neu Aesthetics before, [redacted] was not in the computer system either, I don't understand what this information does to merit her complaint.I feel [redacted] has buyer's remorse and that she feels she over paid for the service. [redacted] did not get a "look" like her friend or what she had an idea of from what she envisioned, [redacted] did not want to pay the amount she paid because it was "more expensive" than other places. This is a beautification service, in this industry we cannot make any promises or guarantees of a person's idealistic outcomes. The final result is different for everyone, I nor any other beatification provider cannot make guarantees or promises. Beatification providers train, buy company products and perform the service by the product company's protocols to use them in a service. I never once said her results would be like her friends I did, however, informed her everyone's results are different. With any agent used in beautification services there is always the possibility of risk like stinging, burning, irritations, and allergic reactions. That is the reason the business had [redacted] sign a Consent Form and a Business Policy Form.For a reference on what a Lash Lift and Tint is please go to [redacted] and type in: Lash Lift The Sass, this will give a person an idea of what is involved in the procedure of lifting, tinting, smearing, application and removal with pinkness of eyes after, difference in lift with each individual.This is a service business and clients pay for the consumption of the booked appointment reservation and products consumed, this is not like a big corporation where if you open something or take a bite out of food you can return it minus the initial use. [redacted] took it upon herself to initiate an appointment and followed through with it without complaint and tipped. [redacted] received the services she called and asked for. If [redacted] had not shown up her credit card would have been charged the full appointment reservation amount because it was reserved for her and no client that called could have been put in that booked spot. She then decided to "return" her service and get her money back because she had buyer's remorse and felt she had overpaid. In this business, there is nothing to "return" the client consumes the room/space with time that could be allotted to another client. The product is consumed with the visit, that is why we have a no cash refund policy and try to redo the service or offer a gift certificate minus the space, time, and consumed product. This also detours possible scams in getting free services.Although it is unfortunate I could not come to a mediated agreement with [redacted] even though I tried. I feel I did not harm her and I did the service as it is supposed to be performed and took every precaution during the application for safety. There is risk involved in any beautification service with agents and that is the reason for Consent Forms, this enables the client to read and sign that they understand they may have reactions to a beautification chemical agent service. The Consent forms lets the client understand that no promises or guarantees can be made with a beautification service. I feel if [redacted] were to come back for another service the other providers and the business would be put at a high level of risk with [redacted]. [redacted] has threatened, manipulated, and verbally bullied me on the phone for a refund of a nonrefundable service because there is nothing to return — she consumed the service, product, and time. [redacted] has followed through with her threats on causing me and this business grief and online harm.For these reasons, and those stated about, the Complaint against Neu Spa Neu Aesthetics, LLC should be dismissed.Thank you for your time and attention to this matter. If you have any questions or comments, please do not hesitate to contact me.