NeuActive Serum

To: [redacted] RECEIVED DEC 21, 2017Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, the customer ordered our face Cream and eye serum on a day trial basis back on 09/28/and paid the shipping and handling fees of $and $The trial expired on 10/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original order on 10/24/2017: $for the face creamWe also attempted to charge $for the eye serum but the charge was declined.Unfortunately on 11/03/the Customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favorAt this time we are unable to provide the customer with a refund and we appreciate your understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To: [redacted] RECEIVED DEC 21, 2017Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial,...

our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, the customer ordered our face Cream and eye serum on a 14 day trial basis back on 09/28/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 10/24/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original order on 10/24/2017: $89.50 for the face cream. We also attempted to charge $87.95 for the eye serum but the charge was declined.Unfortunately on 11/03/2017 the Customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favor. At this time we are unable to provide the customer with a refund and we appreciate your understanding.