Neurology Center of Fairfax, LTd.

After review of the account, the patient had a credit balance of $30, not $35, per his comment.  A check was processed at the end of December. Mark *. B[redacted]Chief Operating OfficerNeurology Center of Fairfax[redacted]Suite [redacted]Fairfax, VA 22031PH: ###-###-####Fax: ###-###-####

After review of the account, the patient had a credit balance of $30, not $35, per his comment.  A check was processed at the end of December. Mark *. B[redacted]Chief Operating OfficerNeurology Center of Fairfax[redacted]Suite [redacted]Fairfax, VA 22031PH:...

###-###-####Fax: ###-###-####

Review: I had called and canceled a follow up medical appointment with the receptionist 48 hours before the appointment (in March, 2013) as a courtesy and in adherence to the office policy to avoid any appointment cancellation charges. I confirmed with the operator that I would not be charged any cancellation fees as I was within the cancellation period allowed. I received in April an invoice for a no show fee of $75. I called to dispute the charge and the office personnel told me they would remove the charge. I received another invoice in May, and I called again and spoke with office personnel to dispute the charge and told them who I had spoke to previously, that I was promised that the charge would be removed, and that I was still receiving invoices for the same charge, they said they would remove the charge if I send them a letter of explanation even though I had already been told the office would remove the charge. I send the letter they had requested and confirmed receipt. I received another invoice in June that I also disputed - was promised the same thing then in July, the same thing happened and I again disputed the charge. At this poiont. I believe that I need to request resolution assistance from the Better Business Beureau.Desired Settlement: Please reverse the $75 fee as it was charged in error.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your time and efforts. I very much appreciate your assistance in this resolution.

Regards,