I am responding to the complaint made by? [redacted] ***? ? ? ? ? ? ? ? ? ? ? A return label was sent to Ms [redacted] on February 28th.? ? We attempted to contact Ms [redacted] on March and to verify she received the return label, but did not get a reply.? Once the device is returned, we will issue a full refund for her $purchase price.? Sincerely,? ***? [redacted] ? Chief Commercial Officer? Neurometrix? [redacted] ? [redacted] ? ?
Thank you for your responseI have gone back and talked with our a customer care teamThere was an error on my account, with regards to the sixty days, and the return requestHowever, we have gone back and checked with our returns team and we have not received the deviceThat being said, as a measure of goodwill, we will refund the customer the purchase price of their [redacted] deviceThere has been a check created, and it will be mailed to the customerThey should receive the check within the next seven to ten business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I checked their timing of the return and it was within the day policyI did attempt to get return shipping because that is a common courtesy of most businesses to provide for a proper return with tracking for the customer's sakeApparently they could care less for the customerMy only recourse at the time was to send the package back via first class mail because at the time I was unemployed and could not afford anything but first class mailI believe that their refusal to provide for a proper return is poor business practice and led to the loss of the package for a refundFor all I know it could have arrived at their facility but never reported it so I couldn't get a refundI will never do business with a company that has so little regard to their customers Regards, [redacted] ? ?
Thank you for contacting usI am sorry for the inconvenience causedI have spoken with my customer care team and they let me know that they have refunded you for this orderIf you have any other questions, please contact the customer care team at 1- [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted] _____________I DID return a call to "Pete" at NeuroMetrix, explaining why I had contacted the Revdex.com--and said that he could call me back, which never happened.When I receive the refund, I will drop the complaint.Thank you for your assistance!Jan [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] _____________I DID return a call to "Pete" at NeuroMetrix, explaining why I had contacted the Revdex.com--and said that he could call me back, which never happened.When I receive the refund, I will drop the complaint.Thank you for your assistance!Jan [redacted]
I am responding to the complaint made by? [redacted] ***? ? ? ? ? ? ? ? ? ? ? A return label was sent to Ms [redacted] on February 28th.? ? We attempted to contact Ms [redacted] on March and to verify she received the return label, but did not get a reply.? Once the device is returned, we will issue a full refund for her $purchase price.? Sincerely,? ***? [redacted] ? Chief Commercial Officer? Neurometrix? [redacted] ? [redacted] ? ?
Thank you for your responseI have gone back and talked with our a customer care teamThere was an error on my account, with regards to the sixty days, and the return requestHowever, we have gone back and checked with our returns team and we have not received the deviceThat being said, as a measure of goodwill, we will refund the customer the purchase price of their [redacted] deviceThere has been a check created, and it will be mailed to the customerThey should receive the check within the next seven to ten business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I checked their timing of the return and it was within the day policyI did attempt to get return shipping because that is a common courtesy of most businesses to provide for a proper return with tracking for the customer's sakeApparently they could care less for the customerMy only recourse at the time was to send the package back via first class mail because at the time I was unemployed and could not afford anything but first class mailI believe that their refusal to provide for a proper return is poor business practice and led to the loss of the package for a refundFor all I know it could have arrived at their facility but never reported it so I couldn't get a refundI will never do business with a company that has so little regard to their customers Regards, [redacted] ? ?
Thank you for contacting usI am sorry for the inconvenience causedI have spoken with my customer care team and they let me know that they have refunded you for this orderIf you have any other questions, please contact the customer care team at 1- [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted] _____________I DID return a call to "Pete" at NeuroMetrix, explaining why I had contacted the Revdex.com--and said that he could call me back, which never happened.When I receive the refund, I will drop the complaint.Thank you for your assistance!Jan [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] _____________I DID return a call to "Pete" at NeuroMetrix, explaining why I had contacted the Revdex.com--and said that he could call me back, which never happened.When I receive the refund, I will drop the complaint.Thank you for your assistance!Jan [redacted]