Neustar

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This response is in reference to complaint ID numbered [redacted] I have recently completed an internal investigation of the complaint filed by [redacted] ***The complaint by the consumer is factual and correctA clerical error inputting responses into a database led to the inclusion of [redacted] on the list of those companies wanting to continue WPM services [redacted] did not sign a contract for continuation beyond the free trial and thus their services should have been terminated.The account of [redacted] has been credited to a zero balance, and their account was pulled from collections on Friday, February 5thWe sincerely regret the error and the lack of communicationOur Salesforce database shows us that emails did go out to the consumer requesting further information, but it is likely that they went to the consumer's spam folder as they originated from Salesforce – a common concernWe are rectifying internally our process of reaching out to customers prior to sending to collections, and now requiring contact via telephone or registered mailIn addition we are checking every "grandfathered" [redacted] account to ensure we have a signed contract on file for continuation of services prior to their first billing — this should never have happened and will never happen againI appreciate the services of the Revdex.com in bringing this issue to our attentionIf I can be of any further assistance, please do not hesitate to contact me directlyBest Regards, Sherry *R [redacted] Legal Analyst, Litigation and Contracts