Nevada Center For Dermatology

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

He did say "[redacted]."   and I never raised my voice.  The security guard came outside as I was leaving the parking lot and was not near us when Michael said he didn't care. The store's camera surveillance will prove that what I'm saying is true. If they can charge me after 930 pm for the deposits,  they should refund me then. They can count up the bottles and credit my in store purchase and they can enter the bottles into the machine the next day. Michael did this for me once before. I accumulate about $3.00 every 3 months. I think what I'm  asking for is just and fair. Otherwise they shouldn't charge the deposits after 930 pm. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If the law doesn't allow me to get my deposits back when I shop then I shouldn't  be charged.  This is the 1st time Food Dimensions mentioned the other  store 3 blocks away.  And the manager Mike should apologize for screaming and walking away, be given customer courtesy and service training and be reminded that his employment is due to the fact that life long customers like me go to shop at Food Dimensions. I would like an apology for being screamed at, for Mike walking away as I was speaking and for being embarrassed and feel ashamed for trying to conduct normal business.
Sincerely,
[redacted]

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[redacted] Good Afternoon, We received this complaint by [redacted] and had our Store manager Mimi L** respond to it. As she stated in her response, “it was mentioned to the customer many times when he came to make the bottle deposit that under the state law the bottle deposit machine must be closed and shut off an hour before closing. This information can be found at:  [redacted] (Dealers must accept containers and pay refunds during all normal business hours. A dealer open less than 24 hours does not have to accept returns during the first and last hour of business.)”As per our past emails to [redacted], we gave him the option of dropping off his bottles after 9:30pm and we will have one of our guys from the service department cash out his bottles. He will be able to pick up his receipt and cash refund as soon as the next day. We are not allowed to pay him for the bottles without first having them inputted in our bottle machines. We also have another location at [redacted] which is about thr** blocks away from [redacted]. This store closes at 12:30am and the bottle machines are open until 11:30pm. Sorry for the inconvenience, if you have any questions or concerns, please feel free to contact meThank you,[redacted]
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