Nevada Community Associates, Inc

Initial Business Response /* (1000, 5, 2016/01/13) */
We have contacted this cardholder by phone and explained the charges on her accountWe offered to refund her $of the charges that were assessedShe asked for this amount to be sent to her a check with her remaining balance of $ This
request was approved so a refund check for $is being sent to her todayThis issue as well as her card are now closed and she ended the call with "I'm very happy now"

We have received notice that you filed a complaint with the Revdex.com (Revdex.com) on August 8, The Revdex.com, in tum, forwarded your
complaint to us, which was then received on August 11, In your complaint, you have stated concerns regarding your lending relationship and the overall
level of service that you received, primarily from *** and *** ***atCentral National Bank of Enid,
Oklahoma's Bartlesville location.Central National Bank of Enid considers itself community bank and within, we pride ourselves in providing excellent customer service while attempting to help serve the needs of our customersThe Bank takes complaints and allegations, such as those that you have submitted, seriouslyOur research of this matter has helped us to develop plans to enhance our overall customer
service and communication efforts going forwardWe sincerely apologize for any lack
of communication Ol' customer service that may have occurred
during your time as a customer of our institution