Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ We have contacted this cardholder by phone and explained the charges on her accountWe offered to refund her $of the charges that were assessedShe asked for this amount to be sent to her a check with her remaining balance of $ This request was approved so a refund check for $is being sent to her todayThis issue as well as her card are now closed and she ended the call with "I'm very happy now"
Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ We have contacted this cardholder by phone and explained the charges on her accountWe offered to refund her $of the charges that were assessedShe asked for this amount to be sent to her a check with her remaining balance of $ This request was approved so a refund check for $is being sent to her todayThis issue as well as her card are now closed and she ended the call with "I'm very happy now"