Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10557582, and have determined that this proposed action would not resolve my complaint MrPlumber still continues to deny poor business practicesI emphatically reject their excuses for not performing to what a consumer expects from a businessFirst off your technician said that they work with people all the time on pricing if it is not within budget whether its a payment plan or a negotiated cash priceThat turned out to be a lieNumber two they avoided my phone calls for two days straight [redacted] kept on saying they would get back to me and never didNumber the estimate that was given to me was not even the solutionI did not have to replace the entire line like the estimate says, it was written to enrich themselves and make money as opposed to being honest with the customerAnd finally they are trying to make you believe that some work done in the past one time ties into the estimate which is something completely unrelatedThey are making excuses and the right thing to do is to refund my I felt like they took my money and ran as opposed to trying to help meThey should be ashamed of themselves with the Revdex.com logo on their truckI will continue to reject their claims until a refund is sent out to me immediately Regards, [redacted] ***
Good Morning, This is a response to [redacted] ***'s claim that MrPlumber failed to provide service to unstop his sewer lineWe have attached two invoices that correlates with [redacted] ***'s problem with his sewer lineThe first attachment is an invoice that MrPlumber provided service on August 4th, Our service technician ran his sewer machine in the [redacted] ***'s sewer line and noted there were bad spots in the line by or near the tapOur service tech checked the washer cleanout and found visible mud in the line and that usually indicates a break or damage to the lineMrPlumber noted that a camera must be run through the sewer line to locate the problem [redacted] obliged with the invoice and paid the $service call with no complaintsMoving on to the second attachment in which services were rendered on March 23rd, MrPlumber sent out a service technician and he arrived on location and ran his sewer machine through the 4" cleanoutHis cable hit the stoppage in the line but he was unable to get through the stoppage due to the possibly being damaged or broken as indicated months earlier in our previous service call on August 4, Our technician gave the customer a bid price of $2,to replace the sewer line because the customer has a bad sewer line and needs it replacedThe customer didn't want to run a camera to locate the problem and he also called MrPlumber's office to negotiate the priceOur office personnel told Mr [redacted] that the price was not negotiable because Mr [redacted] wanted MrPlumber to perform the work the next dayMr [redacted] said that since we can't go lower on the price he would find another plumber to do the workThis was the last communication that we had with [redacted] ***In addition, we have attached (2) more documents of the original job invoice that Mr [redacted] signed and our invoices state that there is no guarantee on any sewer cleaning projects and also MrPlumber cannot be responsible for damage or existing drain line pipe or damage to property due to declogging or derotting of any drain linesCustomer is responsible for damage of drain line cable due to existing pipe damaged or abdebris inside service drainsIn conclusion, [redacted] was aware his drain line had preexisting problems and he didn't want to repair it back in He then called us out once again and the same problem was present in which his sewer line is bad and needs either a repair or a replacementHe failed to come to terms with MrPlumber's price and he found another plumber due to the work which is his choiceMrPlumber provided service both times and Mr [redacted] signed and paid both times
Good Morning,The invoices supplied were in reference to Mr***'s sewer line which states that the sewer line had bad spots dating back to Mr*** was aware of his sewer line having bad spots because he signed off on MrPlumber's invoice and paid MrPlumber accordingly. MrPlumber provided Mr*** service again for the bad sewer line again in and again hit bad spots in the lineMr*** once again was aware that his sewer line had bad spots in the line because he signed off on MrPlumber's invoice and paid MrPlumber accordinglyMr*** needs to have his sewer line either repaired or replaced in order to rectify the situationWe provided Mr*** with an estimate and he wanted to negotiate the priceAfter speaking with several supervisors our personnel team told Mr*** that the price wasn't negotiable and he said he would find another plumber because of time constraints and pricingIn conclusion, Mr*** signed off via job invoice on MrPlumber providing a service and an estimate to replace his bad sewer line
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10557582, and have determined that this proposed action would not resolve my complaint. Mr. Plumber still continues to deny poor business practices. I emphatically reject their excuses for not performing to what a consumer expects from a business. First off your technician said that they work with people all the time on pricing if it is not within budget whether its a payment plan or a negotiated cash price. That turned out to be a lie. Number two they avoided my phone calls for two days straight [redacted] kept on saying they would get back to me and never did. Number 3 the estimate that was given to me was not even the solution. I did not have to replace the entire line like the estimate says, it was written to enrich themselves and make money as opposed to being honest with the customer. And finally they are trying to make you believe that some work done in the past one time ties into the estimate which is something completely unrelated. They are making excuses and the right thing to do is to refund my 118.50. I felt like they took my money and ran as opposed to trying to help me. They should be ashamed of themselves with the Revdex.com logo on their truck. I will continue to reject their claims until a refund is sent out to me immediately.
Regards,[redacted]
Good Morning, This is a response to [redacted]'s claim that Mr. Plumber failed to provide service to unstop his sewer line. We have attached two invoices that correlates with [redacted]'s problem with his sewer line. The first attachment is an invoice that Mr. Plumber provided service on August...
4th, 2014. Our service technician ran his sewer machine in the [redacted]'s sewer line and noted there were bad spots in the line by or near the tap. Our service tech checked the washer cleanout and found visible mud in the line and that usually indicates a break or damage to the line. Mr. Plumber noted that a camera must be run through the sewer line to locate the problem. [redacted] obliged with the invoice and paid the $112.50 service call with no complaints. Moving on to the second attachment in which services were rendered on March 23rd, 2015. Mr. Plumber sent out a service technician and he arrived on location and ran his sewer machine through the 4" cleanout. His cable hit the stoppage in the line but he was unable to get through the stoppage due to the possibly being damaged or broken as indicated months earlier in our previous service call on August 4, 2014. Our technician gave the customer a bid price of $2,300 to replace the sewer line because the customer has a bad sewer line and needs it replaced. The customer didn't want to run a camera to locate the problem and he also called Mr. Plumber's office to negotiate the price. Our office personnel told Mr. [redacted] that the price was not negotiable because Mr. [redacted] wanted Mr. Plumber to perform the work the next day. Mr. [redacted] said that since we can't go lower on the price he would find another plumber to do the work. This was the last communication that we had with [redacted]. In addition, we have attached (2) more documents of the original job invoice that Mr. [redacted] signed and our invoices state that there is no guarantee on any sewer cleaning projects and also Mr. Plumber cannot be responsible for damage or existing drain line pipe or damage to property due to declogging or derotting of any drain lines. Customer is responsible for damage of drain line cable due to existing pipe damaged or abnormal debris inside service drains. In conclusion, [redacted] was aware his drain line had preexisting problems and he didn't want to repair it back in 2014. He then called us out once again and the same problem was present in which his sewer line is bad and needs either a repair or a replacement. He failed to come to terms with Mr. Plumber's price and he found another plumber due to the work which is his choice. Mr. Plumber provided service both times and Mr. [redacted] signed and paid both times.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10557582, and have determined that this proposed action would not resolve my complaint MrPlumber still continues to deny poor business practicesI emphatically reject their excuses for not performing to what a consumer expects from a businessFirst off your technician said that they work with people all the time on pricing if it is not within budget whether its a payment plan or a negotiated cash priceThat turned out to be a lieNumber two they avoided my phone calls for two days straight [redacted] kept on saying they would get back to me and never didNumber the estimate that was given to me was not even the solutionI did not have to replace the entire line like the estimate says, it was written to enrich themselves and make money as opposed to being honest with the customerAnd finally they are trying to make you believe that some work done in the past one time ties into the estimate which is something completely unrelatedThey are making excuses and the right thing to do is to refund my I felt like they took my money and ran as opposed to trying to help meThey should be ashamed of themselves with the Revdex.com logo on their truckI will continue to reject their claims until a refund is sent out to me immediately Regards, [redacted] ***
Good Morning, This is a response to [redacted] ***'s claim that MrPlumber failed to provide service to unstop his sewer lineWe have attached two invoices that correlates with [redacted] ***'s problem with his sewer lineThe first attachment is an invoice that MrPlumber provided service on August 4th, Our service technician ran his sewer machine in the [redacted] ***'s sewer line and noted there were bad spots in the line by or near the tapOur service tech checked the washer cleanout and found visible mud in the line and that usually indicates a break or damage to the lineMrPlumber noted that a camera must be run through the sewer line to locate the problem [redacted] obliged with the invoice and paid the $service call with no complaintsMoving on to the second attachment in which services were rendered on March 23rd, MrPlumber sent out a service technician and he arrived on location and ran his sewer machine through the 4" cleanoutHis cable hit the stoppage in the line but he was unable to get through the stoppage due to the possibly being damaged or broken as indicated months earlier in our previous service call on August 4, Our technician gave the customer a bid price of $2,to replace the sewer line because the customer has a bad sewer line and needs it replacedThe customer didn't want to run a camera to locate the problem and he also called MrPlumber's office to negotiate the priceOur office personnel told Mr [redacted] that the price was not negotiable because Mr [redacted] wanted MrPlumber to perform the work the next dayMr [redacted] said that since we can't go lower on the price he would find another plumber to do the workThis was the last communication that we had with [redacted] ***In addition, we have attached (2) more documents of the original job invoice that Mr [redacted] signed and our invoices state that there is no guarantee on any sewer cleaning projects and also MrPlumber cannot be responsible for damage or existing drain line pipe or damage to property due to declogging or derotting of any drain linesCustomer is responsible for damage of drain line cable due to existing pipe damaged or abdebris inside service drainsIn conclusion, [redacted] was aware his drain line had preexisting problems and he didn't want to repair it back in He then called us out once again and the same problem was present in which his sewer line is bad and needs either a repair or a replacementHe failed to come to terms with MrPlumber's price and he found another plumber due to the work which is his choiceMrPlumber provided service both times and Mr [redacted] signed and paid both times
Good Morning,The invoices supplied were in reference to Mr***'s sewer line which states that the sewer line had bad spots dating back to Mr*** was aware of his sewer line having bad spots because he signed off on MrPlumber's invoice and paid MrPlumber accordingly. MrPlumber provided Mr*** service again for the bad sewer line again in and again hit bad spots in the lineMr*** once again was aware that his sewer line had bad spots in the line because he signed off on MrPlumber's invoice and paid MrPlumber accordinglyMr*** needs to have his sewer line either repaired or replaced in order to rectify the situationWe provided Mr*** with an estimate and he wanted to negotiate the priceAfter speaking with several supervisors our personnel team told Mr*** that the price wasn't negotiable and he said he would find another plumber because of time constraints and pricingIn conclusion, Mr*** signed off via job invoice on MrPlumber providing a service and an estimate to replace his bad sewer line
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10557582, and have determined that this proposed action would not resolve my complaint. Mr. Plumber still continues to deny poor business practices. I emphatically reject their excuses for not performing to what a consumer expects from a business. First off your technician said that they work with people all the time on pricing if it is not within budget whether its a payment plan or a negotiated cash price. That turned out to be a lie. Number two they avoided my phone calls for two days straight [redacted] kept on saying they would get back to me and never did. Number 3 the estimate that was given to me was not even the solution. I did not have to replace the entire line like the estimate says, it was written to enrich themselves and make money as opposed to being honest with the customer. And finally they are trying to make you believe that some work done in the past one time ties into the estimate which is something completely unrelated. They are making excuses and the right thing to do is to refund my 118.50. I felt like they took my money and ran as opposed to trying to help me. They should be ashamed of themselves with the Revdex.com logo on their truck. I will continue to reject their claims until a refund is sent out to me immediately.
Regards,[redacted]
Good Morning, This is a response to [redacted]'s claim that Mr. Plumber failed to provide service to unstop his sewer line. We have attached two invoices that correlates with [redacted]'s problem with his sewer line. The first attachment is an invoice that Mr. Plumber provided service on August...
4th, 2014. Our service technician ran his sewer machine in the [redacted]'s sewer line and noted there were bad spots in the line by or near the tap. Our service tech checked the washer cleanout and found visible mud in the line and that usually indicates a break or damage to the line. Mr. Plumber noted that a camera must be run through the sewer line to locate the problem. [redacted] obliged with the invoice and paid the $112.50 service call with no complaints. Moving on to the second attachment in which services were rendered on March 23rd, 2015. Mr. Plumber sent out a service technician and he arrived on location and ran his sewer machine through the 4" cleanout. His cable hit the stoppage in the line but he was unable to get through the stoppage due to the possibly being damaged or broken as indicated months earlier in our previous service call on August 4, 2014. Our technician gave the customer a bid price of $2,300 to replace the sewer line because the customer has a bad sewer line and needs it replaced. The customer didn't want to run a camera to locate the problem and he also called Mr. Plumber's office to negotiate the price. Our office personnel told Mr. [redacted] that the price was not negotiable because Mr. [redacted] wanted Mr. Plumber to perform the work the next day. Mr. [redacted] said that since we can't go lower on the price he would find another plumber to do the work. This was the last communication that we had with [redacted]. In addition, we have attached (2) more documents of the original job invoice that Mr. [redacted] signed and our invoices state that there is no guarantee on any sewer cleaning projects and also Mr. Plumber cannot be responsible for damage or existing drain line pipe or damage to property due to declogging or derotting of any drain lines. Customer is responsible for damage of drain line cable due to existing pipe damaged or abnormal debris inside service drains. In conclusion, [redacted] was aware his drain line had preexisting problems and he didn't want to repair it back in 2014. He then called us out once again and the same problem was present in which his sewer line is bad and needs either a repair or a replacement. He failed to come to terms with Mr. Plumber's price and he found another plumber due to the work which is his choice. Mr. Plumber provided service both times and Mr. [redacted] signed and paid both times.