Never Ending Screening

Review: Our firm was solicited by Never Ending Screening to conduct name checks in our local jurisdiction. These checks were conducted over a four month period and we have never received payment for our services. I have talked to [redacted] (the COO), who advised our invoices were sent to accounting for payment. Two months later, we still have not received payment for our services. The outstanding balance due for these three months of name checks is $3,700.00. I hope any company or individual who reads this stays away from this company as they are obviously ripping people off. Our attorney is going to pursue legal action against this company and the individuals involved. One good thing is that court researchers in our jurisdiction are a small group, so I am letting everyone know to stay away from this company.Desired Settlement: We would like payment for the services we provided in the amount of $3700.00.

Business

Response:

We have attempted to pay the first invoice that was received for work that was completed from 04/01/2015-04/30/2015 which we did not receive the invoice for this work on 05/01/2015. This invoice was submitted late on 05/21/2015, however we attempted to send a check out on 06/15/2015 for the amount of this invoice in the amount of $1275.00. This payment was mailed to [redacted] as this is the address that we had on file. This mail was returned 2 weeks later. The last communication we received from this company was on 07/08/2015 in form of an email that stated have you received the invoices as it shows you have not viewed them in our system we then called and spoke with [redacted] and told him to re-submit these invoices and they would be forwarded over to the accounting department. As to the first invoice when the mail was returned this was then over looked and not paid however we are prepared to send a check out today if the address for payment can be verified as to the remaining $2425 that is said to be owed if itemized invoices can be sent to [redacted] at the below places we will be more then happy to look those over as well and make payment. I have attached a copy of the check that is ready to be sent out again if address can be verified. We are more then willing to pay our invoices when we receive them and are not trying to get over on anyone. We want to get this issue resolved as soon as possible but need the copy of the last 2 invoices to do so. Please also find a copy of the check and the last communication from [redacted]… This is the only email that was sent in regards to their payment as well and they only called our office an spoke with us 1 time as well. I have provided a copy of the emails that [redacted] has sent in regards to the invoices for your review. Please also see the print screen of the email log showing [redacted] has only contacted us on 07/08 in regards to the invoices. Thanks[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We sent the April and May invoices at the same time, however, they only received one? We have the Quickbooks online records to show they were sent concurrently. The fact they claim to have the wrong address is pretty laughable as the invoice they acknowledge receiving and each email I have ever sent to them has our correct mailing address (as you can see in the attachment). They removed the mailing address prior to printing and attaching it to this complaint (again, see attachment as I have provided the original email). Further, if they did in fact have the wrong address, a simple [redacted] search would also reveal the address if this company was really concerned with paying it's debts. Or, could they have picked up the phone or emailed us? Was is sent to the wrong address or never sent? Which is it? It is also evident in the attached email there is some dishonesty occurring as [redacted], the "COO", writes the invoice was overlooked as a result of some internal issues with their accounting department. Again, wrong address or never sent???? Both [redacted] and [redacted] claim to have never received the other invoices? On 7/21/15, [redacted] sent my Office Manager an email letting her know she had received the invoices and had sent them to accounting (see attachment). Guess that wasn't in the email log. We were told to go through some extraordinary efforts to settle this issue. This company has it's own database, tracking what they requested, records of each email they sent to us asking for checks and they have the results of each request. Yet, they are asking us to go back through our records to provide the information to them prior to paying their debt. We have been told to mail hard copies of the invoices and lists to the CEO as well as a P.O. Box and to fax and email copies to the company. Why are we jumping though hoops to get paid for the services we provided and again providing invoices they acknowledge receiving? I sent an email on 9/30/15 asking for the mailing address of the CEO as well as the P.O. Box number and have never received a response. If they are "more than happy to take care of the outstanding invoices", then all they have to do is pay them.

Regards,