From: [redacted] , [redacted] [mailto:***[redacted] @innovelsolutions.com] Sent: Tuesday, January 09, 3:PM To: Customer Relations Subject: Revdex.com Complaint ID# [redacted] Good Afternoon [redacted] was scheduled for delivery on 12/19/in which she stated to our Carrier that she cancelled this washer/dryer and was reordering a new one This order has been cancelled by the member Thank You [redacted] Innovel Solutions This message, including any attachments, is the property of Innovel Solutions, Incand its affiliatesIt is confidential and may contain proprietary or legally privileged informationIf you are not the intended recipient, please delete it without reading the contentsThank you
We have engaged our claims escalation team to determine why the claim was closedWe will also validate that the customer received a denial letter The customer can expect a call early next week with an update
Complaint: ***
I am rejecting this response because: Despite that the delivery is now complete, it was after I had to take additional time off of work (again) to do the receiptIn response to the first delivery attempt, it makes no difference what the drive claims because the original date and time I selected for the delivery was change without my consent the day beforeTherefore forcing me to take a day off of workAnd just for the record, no one knocked on my door and I have surveillance video to prove that between noon and 6PM there was no approach to my residenceThey may have drove by and even stopped in front of my home but no one walked up to the door.
Sincerely,
William ***
The delivery was complete on 3-26. We have covered the customers concerns with the our carrier partner. On the...
original delivery date the phone number on the order was called and there was a fast busy. Description given on 3-17 was grey home with white trim and brown front door address in front of the house. The call was received from the delivery team at 16:29. The members original delivery date was scheduled through the Innovel website self service scheduling tool. This site is used by customers to access the scheduling tool to schedule delivery of their product.
Good Morning Member has had multiple failed deliveries due to his location. He is now scheduled for delivery 3/26/18 with a time frame to his accommodation. Thank You
From: [redacted], [redacted] [mailto:[redacted].[redacted]@innovelsolutions.com] Sent: Tuesday, January 09, 2018 3:39 PM To: Customer Relations <[email protected]> Subject: Revdex.com Complaint ID# [redacted] Good Afternoon [redacted] was scheduled for delivery on 12/19/17 in...
which she stated to our Carrier that she cancelled this washer/dryer and was reordering a new one. This order has been cancelled by the member. Thank You [redacted] Innovel Solutions This message, including any attachments, is the property of Innovel Solutions, Inc. and its affiliates. It is confidential and may contain proprietary or legally privileged information. If you are not the intended recipient, please delete it without reading the contents. Thank you.
We have engaged our claims escalation team to determine why the claim was closed. We will also validate that the customer received a denial letter . The customer can expect a call early next week with an update
From: [redacted] , [redacted] [mailto:***[redacted] @innovelsolutions.com] Sent: Tuesday, January 09, 3:PM To: Customer Relations Subject: Revdex.com Complaint ID# [redacted] Good Afternoon [redacted] was scheduled for delivery on 12/19/in which she stated to our Carrier that she cancelled this washer/dryer and was reordering a new one This order has been cancelled by the member Thank You [redacted] Innovel Solutions This message, including any attachments, is the property of Innovel Solutions, Incand its affiliatesIt is confidential and may contain proprietary or legally privileged informationIf you are not the intended recipient, please delete it without reading the contentsThank you
We have engaged our claims escalation team to determine why the claim was closedWe will also validate that the customer received a denial letter The customer can expect a call early next week with an update
Complaint: ***
I am rejecting this response because: Despite that the delivery is now complete, it was after I had to take additional time off of work (again) to do the receiptIn response to the first delivery attempt, it makes no difference what the drive claims because the original date and time I selected for the delivery was change without my consent the day beforeTherefore forcing me to take a day off of workAnd just for the record, no one knocked on my door and I have surveillance video to prove that between noon and 6PM there was no approach to my residenceThey may have drove by and even stopped in front of my home but no one walked up to the door.
Sincerely,
William ***
The delivery was complete on 3-26. We have covered the customers concerns with the our carrier partner. On the...
original delivery date the phone number on the order was called and there was a fast busy. Description given on 3-17 was grey home with white trim and brown front door address in front of the house. The call was received from the delivery team at 16:29. The members original delivery date was scheduled through the Innovel website self service scheduling tool. This site is used by customers to access the scheduling tool to schedule delivery of their product.
Good Morning Member has had multiple failed deliveries due to his location. He is now scheduled for delivery 3/26/18 with a time frame to his accommodation. Thank You
From: [redacted], [redacted] [mailto:[redacted].[redacted]@innovelsolutions.com] Sent: Tuesday, January 09, 2018 3:39 PM To: Customer Relations <[email protected]> Subject: Revdex.com Complaint ID# [redacted] Good Afternoon [redacted] was scheduled for delivery on 12/19/17 in...
which she stated to our Carrier that she cancelled this washer/dryer and was reordering a new one. This order has been cancelled by the member. Thank You [redacted] Innovel Solutions This message, including any attachments, is the property of Innovel Solutions, Inc. and its affiliates. It is confidential and may contain proprietary or legally privileged information. If you are not the intended recipient, please delete it without reading the contents. Thank you.
We have engaged our claims escalation team to determine why the claim was closed. We will also validate that the customer received a denial letter . The customer can expect a call early next week with an update