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Neverfail Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

***,The customer did request to cancel her service, and as requested her service was cancelledIn addition, we allowed the customer to keep the leased headsets free of charge rather than return them to us.Both charges to her credit card were refunded as soon as it was brought to
our attention that they were inadvertently chargedThe credit card information was deleted when she requested, but the monthly billing processed on the same day and we believe it had already processed in the system prior to the deletion of her credit card information Again, all charges were refunded when requested and her payment information is no longer on file.After a review of the customers file, we find only one notice on June 21, from the customer indicating they were having technical issuesOur service desk associates tried multiple times to work with the customer to resolve the issueThe customer ultimately requested cancelling in August 2016. Thank You
*** *** | Human Resources Manager | ** *** *** | ***

***,The customer did request to cancel her service, and as requested her service was cancelledIn addition, we allowed the customer to keep the leased headsets free of charge rather than return them to us.Both charges to her credit card were refunded as soon as it was brought to our attention
that they were inadvertently chargedThe credit card information was deleted when she requested, but the monthly billing processed on the same day and we believe it had already processed in the system prior to the deletion of her credit card information Again, all charges were refunded when requested and her payment information is no longer on file.After a review of the customers file, we find only one notice on June 21, from the customer indicating they were having technical issuesOur service desk associates tried multiple times to work with the customer to resolve the issueThe customer ultimately requested cancelling in August 2016. Thank You
*** *** | Human Resources Manager | ** *** *** | ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Address: 12400 Hwy W. Highway 71 Suite 350-407, Austin, Texas, United States, 78738

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