Nevins Adams Lewbel Schell Reviews (15)
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Nevins Adams Lewbel Schell Rating
Description: PROPERTY MANAGEMENT
Address: 920 Garden Street Suite A, Santa Barbara, California, United States, 93101
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Please see the attached letter sent to MsSmith on 4/23/which explains our positionIf you require anything further, please do not hesitate to contact me at [email protected] Regards, NALS Apartment Homes
We deny the allegations outlined in MrsSmith’s rejection to our responseAs the owner and operator of over 15,apartment units, moisture intrusion occurrences are not uncommonIn addition to the policies, procedures, and emergency contractors we have in place to address this type of occurrence, our staff is also trained in the detection and remediation of moisture intrusion incidentsThe moisture intrusions that occurred in MrsSmith’s unit were promptly remediated according to industry standards and did not require MrsSmith to vacate the premises on an emergency basis Mrs Smith signed the Notice to Vacate two days prior to the moisture intrusion and was informed at that time of the early termination fees that would be incurred per the lease agreementIt is our belief that MrsSmith attempted to negate the early termination fees by moving out during the remediation of the moisture intrusionAs such, we respectfully reject MrsSmith’s request to waive the early termination fees If you have any further questions or commentsPlease feel free to contact me at [redacted] @nals.com Regards, K [redacted]
Attached is the communities response to complaint number 10440669, Arbors of BreckinridgeIf there is any additional information needed please email ***@nals.com
Much appreciated*** ***
Complaint:
Although I initially accepted the proposal by this fraudulent company, once the apartment flooded due to maintenance negligence, I feel like having to move on an emergency basis negates the original agreement As stated before, I lost a couch and an area rug due to water damageIn addition, I had to pay high moving expenses because of last minute emergency scheduling.
I am rejecting this response because:
Regards,
J*** ***
Dear MrM***: Thank you for contacting NALS Apartment Homes and allowing me the opportunity to address your concerns.It is noted that you made an attempt to clean all three ceiling fans after the potential cleaning charge was brought to your attentionHowever, the fans
required further cleaning after you vacatedWe have reduced the cleaning charge from $to $as a customer service gesture. Additionally, as previously requested, the District Manager reached out to you and left a voice mail indicating that the charges are final and will not be adjustedIf you wish to discuss this matter further, you may contact [email protected]. Regards, K*** *** NALS Apartment Homes
Please see the attached letter sent to Ms. Smith on 4/23/15 which explains our position. If you require anything further, please do not hesitate to contact me at [email protected].
Regards,
NALS Apartment...
Homes
[redacted]Employees of Towne Square Apartments, specifically, a manager, Marie, has been posing as a renter, posting positive reviews to online review websites for Towne Square. She has posted numerous reviews between 2011 and 2015, the most recent October 2015 These reviews are under false pretenses and a deliberate misrepresentation intent on deceiving potential consumers.[redacted]
Applied for an apartment on a 12 month lease. I was told only after the application fee was paid and I was approved that this was not a 12 month lease, but a 13 month lease and that the 13 months did not start until the first full month. Since my move in date was on the 6th of the month, the 13 months would not start until the following month. Again, this was not relayed to me during the application process or prior to payment of the application fee, but only after the fee was already paid. Don't plan on looking at the actual unit you will be renting before they present you with the lease. They want you to sign the lease first.
Everything inside is old and run down and fails frequently, they won't replace appliances that desperately need replaced. Water is turned off frequently. Mold throughout the units, drains back up into kitchens and baths, sewer smell inside apartments. A great many apartments have bed bugs. Staff is rude.
We
deny the allegations outlined in Mrs. Smith’s rejection to our response. As the
owner and operator of over 15,000 apartment units, moisture intrusion occurrences
are not uncommon. In addition to the policies, procedures, and emergency contractors
we have in place to address this type of occurrence, our staff is also trained
in the detection and remediation of moisture intrusion incidents. The moisture
intrusions that occurred in Mrs. Smith’s unit were promptly remediated according
to industry standards and did not require Mrs. Smith to vacate the premises on
an emergency basis.
Mrs.
Smith signed the Notice to Vacate two days prior to the moisture intrusion and
was informed at that time of the early termination fees that would be incurred
per the lease agreement. It is our belief that Mrs. Smith attempted to negate
the early termination fees by moving out during the remediation of the
moisture intrusion. As such, we respectfully reject Mrs. Smith’s request to
waive the early termination fees.
If
you have any further questions or comments. Please feel free to contact me at [redacted]@nals.com.
Regards,
K[redacted]
Review: My lease ended on 3/10, I provided a 60 day notice in writing as required by my lease and was told by the leasing office that I would have to call on feb 1st and march 1st to find out what to pay for rent since rent was now based on the market value since I would be out of my lease come march 10th. So as instructed, I called each 1st of the month and was told specifically on 3/1 to pay my normal $1215 in rent. I was not told of any additional fees or I would have moved out according to my lease instead of staying until the end of the month! When I called back after moving out I was told again that my refund would be $135 but instead I was only sent 38$. The rental office claim was the corporate office made an adjustment but the amount I was quoted should have been correct so I could have planned my move accordingly or the price quoted should be honored.Desired Settlement: I would like the company to honor the price I was quoted by the leasing office since that was the only way to know how much was do at the time of the last month of lease. Nothing was provided to me in writing to let me know last minute charges. I was told to call to find out the last months charges and I made my decision of when to move based on the price I was told. I could have moved earlier and used the additional funds for my move if I had of know of the additional 97$ ahead of time.
Review: Disrespectful customer service,written and phone correspondence ignored, requested repairs never resolved and ignored by corporate office.
I am currently a resident at the Arbors at Breckinridge. The management has refused to make repairs and all attempts to contact the corporate office have been ignored. Upon moving in, I realized that the kitchen was infested with roaches. When I called and spoke to the assistant manager, [redacted], she apologized and sent an exterminator. After the exterminator left the problem only got worse and I realized that they were nesting in the stove. I called and requested a different stove. I was patronized with another visit from the exterminator and told that "Roaches do not nest in the heat, they are attracted to cold areas" by the property manager [redacted]. When I insisted on a new stove, even having my father go and speak to them, they refused to speak to my father due to him not being a lease holder and sent their maintenance crew to my apartment, who shockingly claimed that my stove was not infested. I followed up with a phone call to the property manager, [redacted], who told me "Bottom Line: You're not getting a new stove". I then asked for her supervisor's number, she provided me with a phone number to a [redacted], the District Manager. Upon callig the number, I realized that it was strictly a voicemail set-up and that I would not be reaching her. This all occured between Nov. 27 2014 and Dec. 5 2014. I left a message for [redacted] on Dec 5. 2014 and have yet to receive a response. More recently, I attempted to get a parking decal for one of my cars after a notice appeared on it, stating that it would be towed. Now, I did ask for an extension, due to the office hours conflicting with my work schedule and the fact that I had to bring the car to the office to receive the decal. I called and asked if my father could take the vehicle to the office to receive the decal, as I would be at work. They agreed, I then inquired about any necessary documentation, and I was told I simply needed valid insurance or registration. I forwarded a copy of my insurance card to my father. However, he called me stating that he could not get the decal because the insurance for the car was not in my name. I called and spoke to [redacted], who stated if the insurance or registration was not in my name that I could not receive a parking decal. I explained that althought the car was not registered in my name and I shared an insurance policy that the car was mine and that I needed to park at my place of residence. [redacted] forwarded me to the property manager, [redacted] Huff, who rudely told me that in accordance with my lease she would not issue a parking decal for the car if the insurance or registration were not in my name. I requested a copy of my lease scanned to me, as well as her manager's contact info, and procured a statement from the insurance company that I was an authorized driver. Upon reviewing my lease and the parking addendum, it stated nothing about the insurance nor the registration being that of the lease holder. I highlighted and scanned the document back to [redacted], requesting an explanation. This occured on Jan. 20 2015, I have not yet received a response. I also contacted the NALS corporate office in Santa Barbara, CA in an attempt to speak to [redacted], the District Manager. I spoke with a receptionist who assured me that I will be contacted by e-mail within three days,at which time I informed her that I would be contacting the Revdex.com and the local housing authority if I did not receive a response. That was also on Jan. 20 2015 and I have not received any response from the property manager or the corporate office.Desired Settlement: I would like my requested repairs to be taken care of. I would also like a pledge from the property to honor the lease, as written, with the next violation being grounds for me to be released from my lease agreement free of charge.
Business
Response:
Attached is the communities response to complaint number 10440669, Arbors of Breckinridge.
[redacted]Employees of Towne Square Apartments, specifically, a manager, Marie, has been posing as a renter, posting positive reviews to online review websites for Towne Square. She has posted numerous reviews between 2011 and 2015, the most recent October 2015 These reviews are under false pretenses and a deliberate misrepresentation intent on deceiving potential consumers.[redacted]
Applied for an apartment on a 12 month lease. I was told only after the application fee was paid and I was approved that this was not a 12 month lease, but a 13 month lease and that the 13 months did not start until the first full month. Since my move in date was on the 6th of the month, the 13 months would not start until the following month. Again, this was not relayed to me during the application process or prior to payment of the application fee, but only after the fee was already paid. Don't plan on looking at the actual unit you will be renting before they present you with the lease. They want you to sign the lease first.
Everything inside is old and run down and fails frequently, they won't replace appliances that desperately need replaced. Water is turned off frequently. Mold throughout the units, drains back up into kitchens and baths, sewer smell inside apartments. A great many apartments have bed bugs. Staff is rude.
Review: This company's business practices are illegal and unethical. This company does not have a standard procedure of proving proof of move out repairs. This company has falsified the need for replacing doors and blinds and when asked for proof they would not or could not provide. I send letters to the Office Manager with confirmation she received the letters where I asked for proof on some of the charges especially excessive charges and she has never responded. I sent a message to the headquarters who claims they reviewed everything but that is not possible when she is not in the state of AZ to view the "repairs". Others who left the apartment gave me a heads of their unethical and illegal practices and I am disappointed to say they were correct. This company needs to change their practices and become more transparent by proving the "repairs" but that mean they would have to actual do repairs to justify the charges.Desired Settlement: Refund for excessive charges and false repairs
Business
Response:
Management conducted a move-out walk thru inspection with Ms. S[redacted] at which time she was informed she would be charged for a full clean due to the apartment being extremely dirty, carpet replacement, blind replacement, and drywall repair due to damage to windowsill and closet. When maintenance began turning the apartment to prepare it for the next occupant, it was discovered that discs were covering holes in the doors, as well as holes in the walls from the doors. There were additional drywall repairs as well as replacement of four doors. Cleaning charges as well as time were charged in accordance with the Lease Agreement and blinds and doors were charged based off of invoice amount. We were able to save the carpet. All charges are valid. We are not willing to refund any portion of the amount paid.
Consumer
Response:
Review: 10646911
I am rejecting this response because: this information is false. The correct procedure would be to contact the me and review the "additional" findings because I have no proof of what they are saying. Because there were no repairs needed or he would have noticed that during the walk thru. Anything inside the walls if that is what they are saying was previously without my knowledge.
Regards,
Business
Response:
I am sorry that the resident is not in agreement however, she has been misinformed that the correct procedure would be to call and discuss charges, the correct procedure is to send a summary of charges for her review. The damages were not seen during the walk thru as they were covered with discs. I am not willing to waive the damage charges.
I am rejecting this response because: this information is false. The correct procedure would be to contact the me and review the "additional" findings because I have no proof of what they are saying. Because there were no repairs needed or he would have noticed that during the walk thru. Anything inside the walls if that is what they are saying was previously without my knowledge.
Consumer
Response:
Review: 10646911
I am rejecting this response because: I never receive a notice to review the additional charges, never signed anything. I only received a bill.I asked for more clarification from the Manager Linda when I received the bill in the mail and NEVER have received a response from her or anyone in the office. I know she received my request because I sent it via USPS with confirmation. I have other options and will pursue this further with the attorney general. I may not get refunded the money that I am OWED but I hope this company revamps their policies because based on what you are saying the maintenance crew and office can make up whatever they want to say needed repairing even when repairs are not needed because as you say, no proof of the repairs need to be provided to the former tenant. Which allows landlords to make up bogus repairs and send out a bill. Excessive charges and charging someone for work that is not needed is illegal. If there were true repairs, there should have been no problem with the office manager Linda granting my previous requests to see what needed to be repaired. I had no problem paying if I had proof but I was NEVER provided proof.
Regards,
Review: In February, I had a flood in an apartment in Albuquerque, NM that was managed by NALS in CA. The apartment was standing in approximately 2-3 inches of water when maintenance arrived about an hour after an after hours emergency call was placed. By this time, my neighbour had water flowing into his apartment from the overflow in my unit.I moved out immediately due to standing water. Because of the standing water, I had a couch that was water soaked and unsalvagable as well as an area rug that was so wster kogged, it took 4 people to move it from the apartment. Management never came to the apartment to assess any damage. In addition to the expense of a last minute move, the cost of the sofa and area rug was approximately $1000. I received a bill from NALS who is charging me an early termination fee of 1450.00 I have spoken with Legal Aide in my state who tells me that this is not legal since the apartment was standing in water. According to NALS that was not true. They are in CA and know only what management in NM tells them. They have never bothered to check with ky immediate neighbour nor tge the maintenance man who is no longer employed by them. This is fraudulent and an attempt to extort moneywho tells me thatDesired Settlement: I would like the matter considered closed with no monies due because of a situation that wad out of my control
Business
Response:
Review: I moved out of Towne Square on wednesday October 16, 2013. On October 22 I received, in the mail, a bill from them stating that we owed them $1101.78 and the payment was due within fifteen days of receiving the bill. I was surprised at the price, and went in on Wednesday, October 23 to talk to them in person and figure out why the bill was so high, and exactly what I was being charged for. I was taken to the apartment and shown what the problem was. There was damage done to the carpet. I went back to the main office and was discussing the damages, and trying to see if the bill could be at all lowered. I had every intent of paying the bill, but could not afford to pay the bill in full, and was wanting to work out a payment plan that I could afford. I was talking to the supervisor (Linda Simao), and was told that I would get a phone call from her the next day to discuss the issues at hand. I did not receive a phone call from her. I tried calling on October 25th, but was told that she was out of the office or not available. I tried calling on numerous occasions after that, and left many messages for Linda, but never received a phone call. I called today (November 15, 2013) in an attempt to reach Linda again, and was told by a staff member that my bill had been sent to collections. I asked to speak with Linda and was yet again told that she couldn't come to the phone at that time, and that she would call me back when she could. After two hours of waiting, I called back and was finally connected with Linda. I asked her why I had been sent to collections as I have been trying to reach her to figure out a payment plan. She then said that I never set up a payment plan (which I am aware, because I had been trying to for the 15 days). She was very rude and condescending in the duration of our phone call. The issue is not the damage that was done, as I am willing to accept that and take care of it. The issue is being sent to collections when I've been trying to make things right.Desired Settlement: I would like this to be taken out of collections, as I was willing to accept the damages and pay the bill in payments. I have every intent to pay the bill to Towne Square, but cannot afford to pay it in full.
Business
Response:
Mr. [redacted] came into the office and refused charges for an unauthorized pet fee and replacement of carpet due to cat urine saturation. Mr. [redacted] was taken to the apartment following receipt of his move out statement to view the carpet damage and never attempted to contact the office to make payment arrangements until after the account had been written off and sent to collections as he denied having any pets. We did make him aware that we have photos of cat food in the cabinets and he still denied charges. At this time, Mr. [redacted] will need to contact Rent Collect Global Collections to resolve this debt.