Nevor Energy

I received the Revdex.com letter regarding the requested refund for *** ***. She had agreed to pay a cancellation fee for a New Year's Eve reservation. Our host staff was diligent in contacting customers that weekend and keeping notes on no-shows and cancellations. When *** first
contacted me in February about the charge to her account, I asked my staff to confirm what happened that night. They had a log in our RSVP system that they had called her several times but had not heard back.She sent multiple emails after I indicated to her that we would not refund the charge she had agreed to, but in an effort to appease her, I did go in and refund the charge today (see attached screenshot). I don't believe that we acted wrongly here, but I don't think it's worth fighting over at this point. FYI - It should take 5-days to post to her account.Please let me know if you have any questions or concerns

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]