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New Address Change

6743 Myrtle Ave #1003, Glendale, New York, United States, 11385

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Reviews Relocation Services New Address Change

New Address Change Reviews (%countItem)

This website is an absolute scam. When you look up *** change of address you are taken to their website where you are misled into believing it is the official *** website. You then have to enter your bank info and submit it without you every being told how much you are being charged. Here's to hoping all our money is not stolen out of our bank now.

Customer Response • May 11, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

Posing as *** address change. Charged $44.95 to my debit card, and then an additional charged for online filing fees of $29.90.

New Address Change Response • May 08, 2020

Thank you for taking the time to give us your feedback. We apologize that you had a negative experience with our service. Our goal is total satisfaction of our customers.All services offered and fees are disclosed on our website. To provide further affirmation, we disclaim at the top of our website that we are private organization, not owned or affiliated with *** or any government agency.In researching your order ID, our system shows that the order was placed on 5/*/2020 . Your refund has been processed on 5/*/2020 by our customer service team. Refunds typically take 24-48 hours to reflect in your account, however this will vary by bank.Our customer support team is available by phone Monday-Friday 5:00AM - 7:00PM PST and from 5:00AM - 5:00PM PST on the weekends. We do offer email support anytime at

The site advertises as and address change for the United States Postal Services but does not tell you its a private company or that it will charge you $44.50 for the service and what the services are. Once it charges your card with *** and a number, . No person ever answers the line its just a recording, and it ask if you want to cancel service for a refund press 1, which I have done 3 different times starting the day the service charged my card, and still have not gotten any kind of refund.

New Address Change Response • May 06, 2020

Thank you for taking the time to give us your feedback. We apologize that you had a negative experience with our service. Our goal is total satisfaction of our customers.All services offered and fees are disclosed on our website. To provide further affirmation, we disclaim at the top of our website that we are private organization, not owned or affiliated with *** or any government agency.In researching your order ID, our system shows that the order was placed on 4//2020. Your refund was has been processed by our customer service team. Refunds typically take 24-48 hours to reflect in your account, however this will vary by bank.Our customer support team is available by phone Monday-Friday 5:00AM - 7:00PM PST and from 5:00AM - 5:00PM PST on the weekends. We do offer email support anytime at

Customer Response • May 07, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

is a SCAM DO NOT USE THEM OR ALLOW THEM TO SCAM YOU!. They have a way to redirect you when trying to enter the *** website and lead you to believe they are *** and have no charges associated with the address change. Until you get an email stating you paid $44.50 for an address change that costs a dollar to do with ***. They hide in fine print that they are not *** and they hide charges associated with there services. My request has already been processed by *** and this SCAM of a company is deliberately hiding information to take advantage of people.

New Address Change Response • Apr 29, 2020

Thank you for taking the time to give us your feedback. We apologize that you had a negative experience with our service. Our goal is total satisfaction of our customers.All services offered and fees are disclosed on our website. To provide further affirmation, we disclaim at the top of our website that we are private organization, not owned or affiliated with *** or any government agency.

In researching your order ID, our system shows that the order was placed at on the *** of this month. Your refund was processed the same day at 12:30pm by our customer service team. Refunds typically take 24-48 hours to reflect in your account, however this will vary by bank.Our customer support team is available by phone Monday-Friday 5:00AM - 7:00PM PST and from 5:00AM - 5:00PM PST on the weekends. We do offer email support anytime at

This company is a total scam.
IF you're not careful (and I wasn't) they'll come up as first choice on Google search for USPS address change. Their home page lists their charge for changing your address ($44!) in TINY type you can easily miss. After you've entered the change information, they ask for CC payment but do not list what you're paying (who would?).
I made the mistake of paying because I asked someone who said the cost was only $1.05, but they had used the official USPS site, and thought I was too.
So shame on me. These people are charging $44 for exactly the same service you can get on the official PO site.
Don't fall for it!!

I thought this webpage was the *** and it was not. I called them to cancel my request as soon as I got the e-mail saying you were just RIPPED OFF 44.50 for less then one minute of typing to change your address. 10 mins haven't even passed. The customer service rep told me they can't do a full refund since my address request was sent to the postal service the second I hit submit. So I asked what did I pay them for since the *** only charges 2 DOLLARS for the same services. She could answer me and told me they would refund the 75% only charging me 9.95 for the same service I could have gotten had I been on the *** government webpage for 2 dollars.

New Address Change Response • Mar 24, 2020

Thank you for taking the time to give us your feedback and bringing this to our attention. We're sorry you had a negative experience with our service. Our goal is total satisfaction of our customers. As per our policy, you should have been refunded 100%. I've gone ahead and refunded the remainder. Please allow 2-3 days for this to reflect in your account.

This business files change of address information with the *** at the exorbitant charge of $44.50. I filled out the form and only when a confirmation was emailedt to me did it list the charge of $44.50. I checked the papers again and noticed that it offers- MONEY BACK GUARANTEE and WE OFFER A NO-QUESTIONS-ASKED REFUND POLICY AND 100% CARE ABOUT OUR CUSTOMERS. I immediately called them and sent an email on 3/*/20, 3/*/20 and 3/*/20 with no response. In fact, the telephone listed just makes an announcement with no voice mail. I called my credit card company and they put a dispute on the charges.This company is a fraud! I hope to make other people aware of this company.

New Address Change Response • Mar 24, 2020

Thank you for taking the time to give us your feedback. We apologize that you had a negative experience with our service. Our goal is total satisfaction of our customers. In researching your order ID, our system shows that your refund was processed on 3//2020. Refunds typically take 24-48 hours to reflect in your account. All services offered and fees are disclosed on our website. To provide further affirmation, we disclaim at the top of our website that New Address Change is a private organization, not owned or affiliated with *** or any government agency.

Customer Response • Mar 24, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have checked my credit card statement every day from 10 days ago to today (3/) and no credit has been entered on my statement. Apparently this vendor is lying.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

New Address Change Response • Apr 01, 2020

Hi there, our system shows that you were refunded in full on the *** of March at 03:53pm - Transaction ID: *** by the customer service rep Kalum M. Our system also notes that you charged back the amount with your bank after the refund was processed on the *** of March. This could cause a delay if the refund was still processing. Refunds typically take 24-48 hours to display, however this varies depending on the bank.

Customer Response • Apr 08, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

Requested a full refund as the services offered are way overcharged. Was only offered a partial refund and the customer service representative I spoke with over the phone hung up on me. The same address change service directly through *** costs $1.05 whereas I was charged $44.50 through ***.

Their order confirmation email said I should receive an email when my address change is processed through *** but I have yet to get a confirmation email and they still would not give me a full refund.

New Address Change Response • Apr 01, 2020

Thank you for taking the time to give us your feedback. We apologize that you had a negative experience with our service. Our goal is total satisfaction of our customers.

We've gone ahead and processed a full refund. Please allow 24-48 hours to reflect in your account.

Our customer support team is available by phone Monday-Friday 5:00AM - 7:00PM PST and from 5:00AM - 5:00PM PST on the weekends. We do offer email support anytime at

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Address: 6743 Myrtle Ave #1003, Glendale, New York, United States, 11385

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Shady, yet now dead: once upon a time this website was reported to be associated with New Address Change, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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