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New Age Air Inc.

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New Age Air Inc. Reviews (4)

To Whom It May Concern: Re: ID # ***
1] We responded to complaint of no air conditioning at *** *** ***, Collegeville, PA
2] On arrival we found Evaporator fan motor operating and circulating air inside the home3] On inspection of
condensing unit outside we found no operation4] We verified high voltage was present at condenser contactor5] We verified contactor was passing voltage to condenser fan motor and compressor6] We diagnosed capacitor and found that it was "OPEN"
7] At that point we informed Mrs*** that the capacitor would need to be replaced for us to continue the diagnosis8} She gave us verbal approval to replace the capacitor and continue9] Following replacement and re-energizing condenser we found condenser fan motor and compressor were open on internal overload and could not start10] We informed Mrs*** of situation and stated we would have to return the next day after these components had cooled and reset. She gave us permission11] We reassured her that at this time there was no charge for services as we had not completed our diagnosis12} We returned the following day to find condenser fan motor and compressor had reset and we attempted to restart. on restart we found condenser fan motor would not startWe attempted to moil bearings and free motor shaft. This was no t successful. Motor had failed
13] We informed Mrs*** of the failure and quoted replacement cost. She stated she would have to discuss the problem with her husband and get back to us.
14] At point we told her would hold work order until they made a decision on the repair of if they chose to investigate replacement options. We told her we would wait for their response to process the work order15] After two weeks and attempts to contact Mr& Mrs*** with no response we forwarded the work order with the amount due for the diagnostic and capacitor replacement16] At this time we have not received any payment or request for payment options17] We feel we provided the proper consideration in this matter and hope this satisfies the complaint

To Whom It May Concern:  Re:  ID # [redacted]1]  We responded to complaint of no air conditioning at [redacted], Collegeville, PA2]  On arrival we found Evaporator fan motor operating and circulating air inside the home.3]  On inspection of condensing unit outside we...

found no operation. 4]  We verified high voltage was present at condenser contactor.5]  We verified contactor was passing voltage to condenser fan motor and compressor.6]  We diagnosed capacitor and found that it was "OPEN"7]  At that point we informed Mrs. [redacted] that the capacitor would need to be replaced for us to continue the diagnosis.8}  She gave us verbal approval to replace the capacitor and continue.9]  Following replacement and re-energizing condenser we found condenser fan motor and compressor were open on internal overload and could not start.10] We informed Mrs. [redacted] of situation and stated we would have to return the next day after these components had cooled and reset.  She gave us permission.11] We reassured her that at this time there was no charge for services as we had not completed our diagnosis.12} We returned the following day to find condenser fan motor and compressor had reset and we attempted to restart.  on restart we found condenser fan motor would not start. We attempted to moil bearings and free motor shaft.  This was no t successful.  Motor had failed13] We informed Mrs. [redacted] of the failure and quoted replacement cost.  She stated she would have to discuss the problem with her husband and get back to us.  14] At point we told her would  hold work order until they made a decision on the repair of if they chose to investigate replacement options.  We told her we would wait for their response to process the work order.15] After two weeks and attempts to contact Mr. & Mrs. [redacted] with no response we forwarded the work order with the amount due for the diagnostic and capacitor replacement.16] At this time we have not received any payment or request for payment options.17] We feel we provided the proper consideration in this matter and hope this satisfies the complaint.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I had and still have every intention of paying for the diagnostic of the air conditioner. What I do not and can not accept is when I am charged for unauthorized work that was performed. The only work that was authorized was to perform a general diagnostic. No authorization was given for anything further. There was no verbal authorization for the replacement of that part nor was there any written authorization. Therefore, as I've said before I will not pay for that part. I will however pay the $95 diagnostic fee since we did authorize that work. If you would like me to pay for the part I ask one simple thing, produce the document or recording that proves that me or my wife authorized the use of that $325 part.
Regards,
[redacted]

We have responded to complaint and have no further response.  We feel that since Mr. [redacted] refuses to compensate us for a service call he initiated is enough to show that he had no intention to pay for the service call from the initiation. No further response is necessary.  We have closed this complaint and Mr. [redacted] is responsible for the cost of the call  that Mrs. [redacted] authorized.

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Address: 139 College Avenue, Collegeville, Pennsylvania, United States, 19426

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