New Age Real Estate LLC

Complaint: [redacted] I am rejecting this response because:While it's true that New Age has come out to the property to inspect it and they've started taking action to remedy the issue, it is that "no agreements were made to make additional improvements."? ? I recently renewed my lease with them on the understanding that the lawn would be fixed, had my partner and I known it would still be in the current state than we wouldn't have signed for another year.New Age have started collecting estimates from landscapers, but in the past they have promised action without follow through so I do not consider this issue resolved until the lawn is fixed Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:While it's true that New Age has come out to the property to inspect it and they've started taking action to remedy the issue, it is that "no agreements were made to make additional improvements."? ? I recently renewed my lease with them on the understanding that the lawn would be fixed, had my partner and I known it would still be in the current state than we wouldn't have signed for another year.New Age have started collecting estimates from landscapers, but in the past they have promised action without follow through so I do not consider this issue resolved until the lawn is fixed
Sincerely,
*** ***

After some investigation and a visit to the property it is our conclusion that the current condition of the landscaping at the property is the same condition as when the tenant rented the property a year ago and no agreements were made to make additional improvementsThat said, our management team
is working with the tenant and owner to come to a resolution that is agreeable to both partiesWe are happy to update the Revdex.com when a resolution has been reached

Initial Business Response /* (1000, 6, 2015/06/03) */
[redacted], Thank you for the feedback and your detailed account of this situation. Please accept my sincere apology. Mistakes were made during this showing that sparked an internal review of our showing process and additional training for this...

particular staff member. The interest in this rental property was somewhat overwhelming and poorly managed by our staff member, thus causing frustration and confusion for people who attended the showings that day. Once again I do apologize. Your feedback is very valuable and much appreciated and will help to improve our services. If we can help you with anything in the future please feel free to contact our office.