New and Used Lasers

Complaint: [redacted]
I am rejecting this response because: The statements are false. New and Used Lasers failed to repair at any time my equipment. We have video and photos taken from the equipment with same error "69" as listed on initial repair contract on June 1st,  throughout the months of June-July last being July 16 right before the pick up of the system for repair by [redacted] on July 20th. We only disputed the paid repair amount of $3244 as advised by our attorney when the company, [redacted] and [redacted], failed to answer our phones, emails for more than 4 weeks . In an email correspondence from [redacted] he acknowledged failure of repair of our system. The system has been in their possession for almost the entire time starting June 1st 2015 until today except 10 days in July. The system was picked up for service 3 times ( twice in June and last time July 20th) and if repaired as stated we would have used it which was not the case, we needed to rent a loaner to continue business
Regards,
[redacted]

Please see the business response below: [redacted] has not paid her bill to us for services and products that we have provided. It is our policy that all her invoices need to be paid before we release her equipment back to her. We have told her and her lawyer this many times and it apears that...

she does not wish to pay us. We have repaied her system once successfully and released her system back to her only for her to cancel the payment after she received the system back. We agreed to try to fix an entirely different problem on her machine. While we were trying to fix it we rented her another machine to help her keep her business running. After many billable hours trying to diagnose and fix her machine we told her that we could not repair the problem that we found. We then sent her an invoice including her past bill that she canceled payment on, her bill for using our rental machine (which she refuses to return to us) and her bill for our time trying to repair and diagnose the second problem with the system. She wants us to return her system without paying her bill. She has shone that she will make a payment then cancel it so we need her to pay in cash or bank check before we release her system to her. It apears that she does not want to pay for services that we have already provided her and is trying to disparage our business by making a complaint to you as well as other websites we use to do our buisness in the hopes that we will give in to her.