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New Ara Home Improvements

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Reviews New Ara Home Improvements

New Ara Home Improvements Reviews (11)

Once again everything in the contract has been completedwas for materials that were on the job, and I was supposed to roof the tree house when I had free time I'm sorry I never got to it She told me the job had already been completed and she wanted a refundFor what I don't know I wasn't going to charge her in the first place

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that Mediation is necessary Regards, [redacted]

Revdex.com: I have reviewed the response made by the consumer in reference to complaint ID [redacted] , and find that Mediation is necessary Thank you

We have a signed contract for work to be performed at the Residence of *** ***The original start date was pushed back due to zoning issues with Springfield TownshipOnce we got approval from Springfield Township Zoning Department we were then able to layout the project, and get started on
itWe than ran into another issue with Summit CountyThey wanted new drawings from what we had already submittedWe then contacted the architect to have the new drawings madeMeanwhile I started receiving harassing emails from the ***s. They threatened that if the job wasn't complete by a certain date that they were going to take us to court, and trash our name as a businessAll of these threats, while we were working diligently to get the project complete, and exactly what our customers were wanting. We were in contact with Mrand Mrs*** throughout the whole processOnce we started receiving the threatening emails we put a halt on the project, and we are willing to discuss any type of refund in court, due to the fact that we have invested a lot of time, money, and work into this project

I am rejecting this response because:
I never told him someone else roofed the tree house What I said was I would like my back so I could pay someone else to do it since he didn'tWhy would I shell out more money I didn't have for the same job he was paid for? I've never seen any materials so I don't know where he had them delivered, he was still doing my house roof when I asked him to do the tree house, it is written on my contractI asked him for over a year to do itwhen called him several months ago he said he would send me a check, he said he knew where I lived and said he knew my addressHe said it was such a small job he didn't have time to do itHe used to live down the road from me and beside my mother(my mother would even ask him when he was going to get it done) On February 11, I emailed him and said it had been months I told him it looked like my tree house wasn't ever getting a roofCould I have a refundSent him my addressI tried calling after that phone messages were fullI emailed again on April 27th asking when he could put the roof on, said I was trying to reach himreminded him I paid $Gave him my phone #I called him after that if you need to know that I can look at my phone billThat's when he said he would send me a refund knew, my address etcI waited no check, April 14th 2017 I texted him and told him I have not received my check yetThen I contacted you guys. What does him moving have to do with my roof? He does have a truck and can drive to my houseHow does he get to his other jobs? I have all emails, texts, contract and cancelled checksMy gutters are also not what were agreed upon but that is a whole other problem. Regardless of what he thinks I might have said I have a email saying its been months, how long am I supposed to wait? I would like my back I am done with the lies and the "I'll get it done sooner or later."He can't be trusted to get the work done

I am rejecting this response because:There was very little contact from New Ara during this whole process. Around mid July New Ara called and said they were picking up the permits from Summit County. At that time we checked with Springfield Township and found out no permit was applied for with them. At that time we applied for the permit and found out we needed a variance for this project. New Ara was informed and we got no responseOn July we applied for the variance and the variance was approved on August 10. On August he sent a crew out to dig holes in the front yard (without obtaining any permits). We did not have any correspondence with New Ara until 9/22/when I emailed them giving them a chance to get the job done. New Ara's answer on 9/was that drawing would be submitted the middle of the next week (approx 9/28) and he would be picking up the permits on that day and the job would resume as soon as the permit would be picked up. On 10/we cancelled the contract and requested $8,back that was paid in June for materials and advised him we would be contacting our lawyer and proceeding with whatever it would take to get our money back. On 10/we signed a contract with another construction company and at that time Summit County Building Department had not received any correspondence or drawings from New Ara on this project. As of this time other than the couple of emails (copies enclosed) we have not posted on any forms trashing his company, all we want is the money that he was given ($8,500.00) for materials for this project

The job was complete, paid for, and signed off on by homeowners as well as the insurance companyWe have pictures of everything as wellWe do guarantee our labor, and I made the customer aware that if there was a problem caused by our workmanship we would be happy to fix itIssues do to quality
of material are not covered by us

Once again everything in the contract has been completed. 250 was for materials that were on the job, and I was supposed to roof the tree house when I had free time . I'm sorry I never got to it . She told me the job had already been completed and she wanted a refund. For what I don't know . I wasn't going to charge her in the first place .

Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .[redacted], and find that Mediation is necessary.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that Mediation is necessary.
Regards,
[redacted]

First of all the contract did not consist of roofing of a tree house . All the work in the contract has been completed . After the job was completed she said she would like to have her tree house done as well and I told her I would do it for free just but the materials since I lived right down the...

street . She paid for the material to be purchased and then I had it delivered. I never got around to doing the tree house roof because I moved. Also Mrs. [redacted] informed me that the work has already been done. So as far as a refund goes it's kind of questionable to me.

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Address: 1604 Faye Rd, Akron, Ohio, United States, 44306-4118

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