New Balance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom this may concern, The customer called stating her shoes were wornWe told her our store policy, which is stated on the receiptWe offered her store credit in the full amount, or an exchange for another shoeShe never came in to either store since the limit of
purchase. Store manager

Complaint: [redacted]
I am rejecting this response because:Hello Well I read the respond and Iam sorry but I never called them telling them I wore them they are still in the box the way I bought them and they have never asked me to come back if they would have I would have taken them everything so they can see with their own eyes that they have never been worn seeing is believing and so how can they say they won't give me back my full refund if they haven't seen them and when I did talk to the owner I had to talk to him because his employees keep hanging up on me and giving me the wrong number to reach him he never once greeted me on the phone all he called me for was to tell me no refund you wore them and hung up but never asked me why or what happen he just didn't care how his employees treated me at all bad customer service Even if his reciept says I have 30 days it hadn't even been 24 hours the first time I called his store so what he is saying is false but Iam willing to show him I never have worn them thank you [redacted] 
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

To: Revdex.comFrom: NB                                                                                ...

                                                                                              April 14, 2016In regards to this inquiry I will say this is surprise for us. We informed Mr. [redacted] that we would have a check (refund) for him as soon as the store opens the next business day. He promptly picked up the refund check a few minutes after we opened. Now I consider this matter resolved unless you you can help Mr. [redacted] with his rude demeaner. Thank you.Kevin H[redacted]Store Manager(505)299-9471