Sign in

New Banner Institute

Sharing is caring! Have something to share about New Banner Institute? Use RevDex to write a review
Reviews New Banner Institute

New Banner Institute Reviews (6)

Revdex.com: I have received a response from the business in reference to my concern, and find that this resolution is satisfactory to me

09/15/ Case# Customer: STInvoice: [redacted] Billing Address: [redacted] KS Shipping Address: [redacted] KS Customer was made aware of our Bare Root Policy and agreed to it prior to making the purchase onlineThis customer issue has been resolved directly with PVFS and the customerWe agreed to allow her to use her bare root credit towards the shipping costs of her replacement order [redacted] $for shipping was refunded back to her Discover CC on 09/14/The bare root credit of $was moved to her current order [redacted] and was used to cover the shipping fee per customer requestShe has credit balance of $that will be left on her account to be used towards her next purchase

Our 3-N-Multi-Graft Trees come with at least grafts, some come with grafts, however we only guarantee of the grafts to leaf out by 05/of the same year plantedThe picture provided by this customer shows the tree has in fact grafts, and three of the four have leafed out and she does not qualify for a partial credit.However, as I stated to customer, I made an exception to our policy for this customer and issued her a partial credit for one graft that did not leaf out.The credit in on file and a copy has been send to the customer.Please note: Per our policy on the 3NMulti -Graft Trees, if for example of the grafts leafed out we would issue a partial credit for the 3rd graft that did not leaf.This customer, although she does not qualify for the credit, I issued her one for the one graft that did not leafThank you, [redacted] ***

This incident was incorrectly handled by the store employee and has since been resolved to our customers satisfactionThank you, [redacted]

I am rejecting this response because: I fill this company needs to be held accountable for their bad Business practice. They did give me me a refund after I turned them in. If I had not turned them in, I would've never heard from them again.

The garlic you purchased was tested for nematode by the grower (upon our request, as this is our standard procedure before we purchase any garlic seed), it then received a satisfactory phytosanitary certificate allowing it to be cleared through the US Department of Agriculture then customs, and was finally cleared by our local county California Department of Agriculture after it was inspected.When [redacted] told you not to plant anything you weren’t comfortable with planting and that you would receive a refund for what you would return, he was obviously not aware that the entirety of the seed garlic you received had been already cracked and then soakedAs our policy so clearly and unequivocally states everywhere (website, catalog, checkout, literature in the box), customers can return any quantities of garlic they received that they not deem acceptable, provided they contact us within days after delivery (to allow time for a thorough inspection) and that the returned garlic be intact and not cracked We cannot and will not issue refunds for good, viable garlic that is cracked.You should have inspected your garlic earlier as you took twice the allowed time to do so Furthermore, once you cracked a few heads apart and noticed things that were not to your liking, you should have stopped and called us right away Instead, not only you cracked every single head into individual cloves but you soaked them in kelp and baking soda (which require them to be immediately planted) The fact that you found some bad cloves here and there is not in dispute (that’s what Mother Nature does) and we will accept for you to cherry pick the good cloves (the vast majority of what we have seen in your pictures) from the bad ones Furthermore, we will make another exception to our policy and accept you to return the bad ones (at our expense) and will refund you for them, although you were days late in contacting us.However, your position (which is to say that because you found some bad cloves, everything is bad) is not only unacceptable but totally absurd It is as if an orchardist would quarantine his whole apple crop after finding a few wormy apples or if a potato farmer would abandon his entire crop after finding some rotted spuds upon harvest.What you did, using the same metaphor, is cutting every potato you bought in quarters (rendering them unusable except for immediate planting), then after finding a few rotted ones, changed your mind about the quality of the entire lot, deciding against planting any of them, and then demanding to return cut potatoes (here cracked and soaked garlic) and requesting a full refund.As [redacted] explained to you, the bruising on the garlic will not affect the ability of the garlic to germinateAs the garlic is mechanically harvested, it is unavoidable for some of the cloves to be bruised These bruises in turn get moldy while in storage.As far as the origins of our garlic, we buy garlic from various growers from many locations in the USA and CanadaWe do not grow anything ourselves, but as our company name clearly states, we are a garden & farm supply business that buy and resell inventory suitable to farmers and gardenersAs we did not disclose where our garlic comes from to begin with, how could you accuse us of misleading you about the fact that some of the seed garlic we sell is from Canada? If garlic not sourced from the USA (or from any other particular location) was of such a concern for you, why haven’t you asked us where our garlic is from? By the way, we are somewhat puzzled as to why you would consider Canada sourced garlic inferior to American sourced garlic If it would be from China, we could understand, but from Canada?!Addressing another issue from your complaint to the Revdex.com, you incorrectly state that we are certified and that our farms are certifiedAs above mentioned, we are not a farm but a farm & garden supply business However, we are certified by CCOF to handle organic seeds, which is irrelevant to your situation as the garlic you purchased was conventionally, not organically grown.In the meantime, we strongly recommend you talk to the Canadian grower where your garlic was sourced from We asked him to call you, which he did but had to leave a message This is for you the perfect opportunity to talk to a real professional garlic grower who will give you the right advice and walk you through the path of success, instead of listening to mis-informed or un-commital “experts” you consulted with Warren has grown millions of pounds of garlic over years and he really knows what he is talking about.If you still want to have the good cloves (that you obviously need to segregate from the bad ones that will be returned to us) tested before planting, please send a pound of the good cloves right away to the lab Plant Disease Diagnostics Palmer Road Walnut Creek, CA 94596, do so (at our expense for the shipping and the testing, the label for shipping the sample to the lab is attachedThe nearest FedEx facility in you area is a FedEx Express Drop Box located at Hwy & Hwy Six in Batesville.), but you absolutely need to dry the good cloves (now that you soaked them) and store them in a breathable bag (preferably netted) or an open & flat container in a fridge (not a closed plastic bag) so that they can stay in good condition until we get the results confirming viability and lack of infestation If the lab tests come negative (infestation), we will issue you a refund If the lab test come back positive (no infestation), we will expect you to plant the garlic immediately.However, it is essential that in earnest, you do your very best to preserve this cracked & soaked garlic as it will otherwise continue to deteriorate in the meantime if not properly cared for.Josh Duncan [redacted] Gerpheide

Check fields!

Write a review of New Banner Institute

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

New Banner Institute Rating

Overall satisfaction rating

Add contact information for New Banner Institute

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated