New Beverly Auto Clinic, Inc.

Initial Business Response /* (1000, 5, 2017/08/18) */
Dear Revdex.com and [redacted] booked a room through an [redacted] affiliate confirmation #[redacted] on April 28th at 8:56am. It was received through our Choice Central Reservation System for August 1st reservation, confirmation #[redacted]. On...

April 29th [redacted] booked a second room at 4:38pm directly through our Choice Central reservation system for August 2nd confirmation #[redacted]. On July 3rd at 8:25 the reservation for August 2nd was canceled with a cancellation #[redacted]. We did not receive a cancellation for August 1st reservation. We held the room for the evening based on the guarantee of the credit card as per our policy. Then proceeded to charge her credit card for a no-show room that was not cancelled. Please find enclosed the booking of [redacted]'s reservation for August 1st
Initial Consumer Rebuttal /* (3000, 7, 2017/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I really don't recall I booked the stay besides the one that I cancelled in July since I've changed my East Coast trip plan back in July. And I only booked through [redacted] and the hotel's website directly and I don't even know what are the [redacted] affiliated partners. I have booked 10 other hotels throughout different cities in the East Coast and I have not had one issue with any of the hotels. I also don't understand how I called the Choice Hotel's customer service and the reservation about this $[redacted] charges but none can't figure out what the charges for and why I got charged. They both used my name, full address, phone no and email to search but they can only find the Aug 2 reservation that I've cancelled. I don't want to argue but why only your hotel has the reservation but Choice Hotel and I don't. At the end I loss $[redacted] and if I ever visit PEI, I will never stay at your hotel.