New Bright Industries International, Inc.

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
First of all they're not offering any resolution I have my friend call because I am I don't know anything about electronics this robot was examined by an electrical engineerWhat they're doing is very unfairThey're basically saying I have to buy an entire brand-new robot for over $My friend helped me get another motherboard from another broken RobotThose motherboards only cost five dollars new bright is not telling the truth Because those motherboards are replaceable and I already did it just stopped working again my friend works in electronics in those motherboards only cost five dollars to make in China I just simply want another motherboard new bright is being very dishonest because those boards are EASILY REPLACEABLE!
Regards,
*** ***

After checking our records, we do not show that any contact with our company was ever made by the consumer.  No phone calls to our toll free number (###-###-####) or emails sent either directly to [redacted]@newbright.net or through our website contact us form.  We are however in the...

process of trying to contact the customer via the means she provided the Revdex.com to try to resolve this issue.  We are curious though as to how the consumer received a second motherboard as this is not a replaceable part from us.