PUMP BRILLIANCE & OTHER PRODUCTS ARE A CONSUMER SCAM
I ordered the trial size promo. My card was billed from two different companies and I was charged more than advertised. I received the two items in one mailer & looked at the ingredients list & realized they were not as advertised & I examined the very small packing statement enclosed in mailer which stated I could return with original mailing label for refund. Which I did with a letter of explanation as to why I was returning the products & requesting full refund. They are entitled to deduct for reasonable shipping & handling, but not the full amount charged. Let me be blunt, I ordered only because I was impressed with Angelina Jolie's presentation & mission statement. She is NOT affiliated with this product in any way. The ingredients are cheap & can be found in similar dollar store products. People are complaining that they are being hounded for years after trying Pump Brilliance/now Brilliance Pump for automatic charges they never signed up for. When in doubt & running from consumer protection laws, change the name. The easiest name change is rearranging the name order. This is a scam. I got bilked. I hope the rest of you learn from my experience. Maybe you can use the products & maybe they will work for you, but they are definitely NOT worth the money, nor is getting caught in a scam by a disreputable company. Good luck with their BS customer service who will tell you, you only paid shipping & handling, which is a blatant lie in my case. The ad stated I was paying a reduced price for a trial sized version. I was expecting to pay the $6.97, but I was gouged an additional $12.49 & the packaging & lack of concise packing list does not warrant these charges. Someone needs to shut this fly by night company down to protect US consumers. There are no major celebrities using this crap. You are being sucked in by a foreign entity posing as an American company. Be aware that some of these sellers buy dollar store products & re-package for resale & who knows what else they put in as fillers. You would think Jolie would be looking into someone using her name to front fraud.
The Hidden Terms and Conditions of the trial offer advertised by the third party on behalf of the New Brilliance This company used the third party to advertise their product online as a Trial Offer with a cost of $per product.The Terms and Conditions of the Trial were hidden from the public view The New Brilliance charged my credit card of and on April 5th and April 6thThis charges went unnoticed until the month of MayWhen I contacted the company and asked for the refund of unauthorized charges, the company refused to help me with the issue insisting that they have Terms and Conditions of the Trial Offer in placeI found their website after I spoke to the representative and their Terms and Conditions were indicated what they said However the third company they used for advertising their product hid the real Terms and Conditions from the public view The customer care representative, [redacted] indicated to have the management position, handled the customer
Was billed repeatedly for skin cream I didnt want, then Tried to get money back, was only given part credit of 39.95, then nothingelse I supposedly ordered a trial size of skin cream, which was billed at 4.95, then also a sample eye serum for I recieved only the trial size skin cream then nothing more everI was subsequently billed and then for product I did not want nor did I ever recieve Company grudgingly returned part of first (non received) shipment cost, 39.95, and ever since, nothing moreI called today to see about further refund, and was given only the run around, sent to three different reps, given tracking numbers, told to call the post office, etcetcThis is ridiculousI never wanted any of their products and never received any beyond the first trial sampleI want my money backin full, not the run around any more This whole thing has been a time consuming, absurd and irritating experience
I ordered New Brilliance face cream and eye serum for the shipping cost of $My charge account was debited $on 4/29/and on 05/29/ on 4/15/16, via a pad I ordered New Brilliance face cream and eye serum by paying for shipping and handling ($9.95) on my credit cardOn 4/25/16, I received the products In the package, there was only identification of the products There was no information about a day trial period cancellation policy, about automatic billing and delivery , and no information about the cost of the productsAlso, there was no notice in the package that the trial period started the day of purchaseMy account was charged $four days after I received the products The face cream costs $and the eye serum costs $ I learned of the charges on June 1, when I reviewed my credit card statement I called New Brilliance regarding the chargesI was informed that the Terms were stated on the order formI requested a refund be
I ordered the trial creams but did not authorize any auto ship! They will not answer phone or email! I ordered the trial creams, but was told by a friend that although it did not specify on the website I will be added to an auto shipment which will be charged to my credit card :( Not cool:( I've called a couple times with no answer or the number has been disconnected as well as emails with no response multiple email addresses --- I did not give them permission to charge and AutoShip to me! I have screenshots of the websites when I clicked when I filled out the fine print that wasn't there and also emails they sent me with absolutely no FinePrint which would never lead me to believe that I was signing up for any sort of auto pay her AutoShipAnd now I can't even cancel it because I can't get a hold of them and I feel like this is one giant scam especially as I continue to research--- I feel very helpless and like the only thing I can do is cancel my credit card and hope that th
I first ordered on line & didn't realize I only had days to cancelI called citi-Bank when the bill came in & they told me they would file a dispu
The bank 6-1-told me that New Brillance already billed me for TWO more ordersThe Service Specialist from Citi Cards Beverly told me to cancel out that card so they couldn't send more & we didThen I sent back certified mail two orders & they signed for them & I received a receipt back 6-5-- After the dispute was filed I lost the first bill as it was my fault for as didn't know only days to cancelAnd I paid the billBut now I sent back certified two more Odets & they only gave me credit for one & I spoke to a supervisor 8-11-& he said, you are only getting credit for one not two!! I'm only want *** citizens to be aware of newbrillance not to order from this company!!! Thank you, Mrs *** ***
New Brilliance advertises trial sample if you pay shipping Not once does the website advise you will automatically be enrolled in days if you keep the products, nor does it state the amount they will charge you for the products already shipped, or the restocking fee etc Consumers deserve to be informed, rather the website adds pop ups that cannot be closed, and there for you must click to advance I probably would have ordered their product regardless if I was honestly informed, but since their website is created to manipulate the consumer, I would rather keep my wrinkles then pay them another dime! I am very angry because during the order process, I was on my iPhone, and I made it a point to read everything, thinking there had to be a catch...and there was nothing to click on and certainly no information about charges to follow within the navigation of the free trial If the Revdex.com is really out to keep consumers safe from scams, then I would hope misleading websites are requir
I received an email offering free L'Amour Face and Eye Cream, trial size I did not request or authorize another shipment of these two products yet I have just received one I contacted L'Amour Face Cream that I found on Google to address this issue and they said they have nothing to do with this cream from L'Amour, but that I am not the first person to complain about this and that the others were having their credit cards charged I have no idea where this ad came from the first time I received it or why it continues to come Can you please help me as I'm sure they aren't sending it to me free, but I have no idea how much the stuff even costs There was no invoice or information of any kind in the box I received and no mention of any cost when I requested the free trial I don't know of any other way to get in touch with this place and I'm really at a loss as to what to do
Product_Or_Service: L'Amour face and eye cream
Order_Number: No Info Given
Account_Number: No Info Give
I purchased the free trail size of New Brilliance Face Cream & Eye Serum (that was suppose to be a product of Cheryl Tigs)on line and paid $& $ When I got my statement, I notice two other charges of $& $that I DID NOT authorize The site does not say anything about additional charges My credit card company, explained the scheme they are using to rip people off I called (with Credit Card company on the phone) to cancel any subscription (that I didn't even know about) and asked for a full refund The Rep said if I return the product I would get a full refund after it's been received I sent it back with the Refund Authorized # provided by the Rep # When I call back to get the refund, Rep#tells me that she is not giving me the full refund (after I paid to send all back)and was very adamant and nasty about it and would not me speak to a Supervisor.My compliant type is all of them listed in the drop down menu above I don't appreciate being taken ad
Misleading advertising for trying skin cream
You sign up for a "trial" of the cream for $without making it clear that you are signing up for a "subscription" to this skin creamdays after the "initial" order your charged $and that subscription continues until you call them to cancelThe only information that informs you of the "subscription" and the additional charges are on the "Terms and Conditions"pageAt no time during the order process does it state you are signing up for a subscription or that you will be charged additional fees of any kind! I called to cancel and explained to them about their website and they stated that this information is on every page, which it is not! I have screenshots to prove this if need be and they would not refund me the amount of $
The Hidden Terms and Conditions of the trial offer advertised by the third party on behalf of the New Brilliance
This company used the third party to advertise their product online as a Trial Offer with a cost of $per product.The Terms and Conditions of the Trial were hidden from the public view The New Brilliance charged my credit card of and on April 5th and April 6thThis charges went unnoticed until the month of MayWhen I contacted the company and asked for the refund of unauthorized charges, the company refused to help me with the issue insisting that they have Terms and Conditions of the Trial Offer in placeI found their website after I spoke to the representative and their Terms and Conditions were indicated what they said
However the third company they used for advertising their product hid the real Terms and Conditions from the public view
The customer care representative, *** indicated to have the management position, handled the customer
Company removed funds from my checking account that are not authorizedI want my money back
On 4/25/16, I paid for a trial of New Brilliance face cream (S/H of $4.99) and New Brilliance eye serum (S/H of $4.95) from this company(Full Satisfaction Guaranteed) My sample came and I was not satisfiedOn 5/9/$ & 5/10/16, $were removed from my checking account (Total: $174.90)I called the company on 5/11/for a refund and was told that they could not refund my money because product had been shipped out to meI told the operator that I would be returning the products for a full refundIt was not explained to me that "Product" was the trail junk
I was told today, 8/12/that I had exceeded the trail date, when in reality I had not since it was not even days when I complained to the company
Their Customer Service Reps must be trained in out talking and over talking their Customers, because I have had it happen to me more than times with this com
Requested Trial product sample of New Brilliance Eye Serum online and face cream No screens came up for their Terms and conditions nor was I aware they would be sending me products on a scheduled basis No disclosure on their part online was made They have not answered the phone and I sent them an email with no response after they charged my visa card for products I did not want, did not order, nor was I disclosed that would happen I filed fraud with my bank for charges they made to my credit card for upcoming shipments I did not authorize and expect these people to acknowledge I am not interested in their product and indeed have not even opened their product and can return these to them as well I do not want any further shipments nor products I do not want them charging my Visa card and I do not want to have to deal with them again in this lifetime
Product_Or_Service: New Brilliance Eye Serum and face cream
Order_Number: None provided
Account_Number: Unknown as they do
I bought a sample for and have since been billed $that I did not authorize
Purchases sample on April for Was charged 0n May 8th without my permission and then again on June 8th for the same amountI attempted to call the numbers associated with the account (888-964-1345) and (888-385-1278) and was blocked from their systemMy payments were made on my Visa account which I have since changedMy order number is ***Visa was able to stop payment of future orders but ZI want others to be aware of this scam
advertisementFree samples for skin and eye cream were meant to automatically signing up for renewed charge monthlyNo phone number to cancel
A link to New Brilliance Cream advertisement for free samples popped up after I purchased something from AmazonI thought it's trustworthy since it's linked from AmazonSo I signed up for free samplesIt turned out the samples are not free, costing me $with shippingNot did I know it signed me up for automatically refill monthlyTwo weeks after my so-called 'free sample', I got two more charges to my credit card, $and $Each charge has a different *** number, and different state (one in OH, one in AZ)Very suspiciousI called the company from my order confirmationNo real person on the other line, just a phone message which pretends to be a real person, saying something 'i can't hear you, please speak up.' then hangupI called the credit card company to ask to stopThey said would investigateSo I waitedTh
I ordered the trial creams but did not authorize any auto ship! They will not answer phone or email!
I ordered the trial creams, but was told by a friend that although it did not specify on the website I will be added to an auto shipment which will be charged to my credit card :( Not cool:( I've called a couple times with no answer or the number has been disconnected as well as emails with no response multiple email addresses --- I did not give them permission to charge and AutoShip to me! I have screenshots of the websites when I clicked when I filled out the fine print that wasn't there and also emails they sent me with absolutely no FinePrint which would never lead me to believe that I was signing up for any sort of auto pay her AutoShipAnd now I can't even cancel it because I can't get a hold of them and I feel like this is one giant scam especially as I continue to research--- I feel very helpless and like the only thing I can do is cancel my credit card and hope that th
I ordered New Brilliance face cream and eye serum for the shipping cost of $My charge account was debited $on 4/29/and on 05/29/
on 4/15/16, via a pad I ordered New Brilliance face cream and eye serum by paying for shipping and handling ($9.95) on my credit cardOn 4/25/16, I received the products In the package, there was only identification of the products There was no information about a day trial period cancellation policy, about automatic billing and delivery , and no information about the cost of the productsAlso, there was no notice in the package that the trial period started the day of purchaseMy account was charged $four days after I received the products The face cream costs $and the eye serum costs $
I learned of the charges on June 1, when I reviewed my credit card statement I called New Brilliance regarding the chargesI was informed that the Terms were stated on the order formI requested a refund be
Was billed repeatedly for skin cream I didnt want, then Tried to get money back, was only given part credit of 39.95, then nothingelse
I supposedly ordered a trial size of skin cream, which was billed at 4.95, then also a sample eye serum for I recieved only the trial size skin cream then nothing more everI was subsequently billed and then for product I did not want nor did I ever recieve Company grudgingly returned part of first (non received) shipment cost, 39.95, and ever since, nothing moreI called today to see about further refund, and was given only the run around, sent to three different reps, given tracking numbers, told to call the post office, etcetcThis is ridiculousI never wanted any of their products and never received any beyond the first trial sampleI want my money backin full, not the run around any more This whole thing has been a time consuming, absurd and irritating experience
I ordered two products from New Brilliance then cancelled any future ordersI was then charged again for the products: $and One product came to my home and I send it back with the RMA # they told me to put on the returned productI never received the second productWhen I tried to call the company, one phone number was no longer existed and no one answered the second numberI went to the home page and found a number that put me throughThey told me they did not receive the returned product and had sent out the other packageThey said that they could not track the package by the RMA #They refused to refund my the money they took from my bank accountWhen I Called again I was told that they could not find my accountI called today with my bank customer service representative and they just talked in circles giving me the same run around They raised several red flags when I was in contact with themMy bank will be contacting them with a dispute charge
Product_Or
Items was ordered by accident shipped items back asked for my money back on itemsWon't send my money back
Order was placed for New Brilliance eye durum an new brilliance facelift complexWhen received these unknown items I sent back to company at 1st not knowing what I was charged for it.I then received something from my bank so bank an I attempt to resolve this matterThey sent the package back to me again I sent back paying again refusing the package asking for my money back I don't want or need this productThey have wasted my time I got told that someone would call me back never did twice now telling me its to late.These people got me for $160+Which is soc money.because this I've lost my account an I'm living without water in my home
The Hidden Terms and Conditions of the trial offer advertised by the third party on behalf of the New Brilliance This company used the third party to advertise their product online as a Trial Offer with a cost of $per product.The Terms and Conditions of the Trial were hidden from the public view The New Brilliance charged my credit card of and on April 5th and April 6thThis charges went unnoticed until the month of MayWhen I contacted the company and asked for the refund of unauthorized charges, the company refused to help me with the issue insisting that they have Terms and Conditions of the Trial Offer in placeI found their website after I spoke to the representative and their Terms and Conditions were indicated what they said However the third company they used for advertising their product hid the real Terms and Conditions from the public view The customer care representative, [redacted] indicated to have the management position, handled the customer
Was billed repeatedly for skin cream I didnt want, then Tried to get money back, was only given part credit of 39.95, then nothingelse I supposedly ordered a trial size of skin cream, which was billed at 4.95, then also a sample eye serum for I recieved only the trial size skin cream then nothing more everI was subsequently billed and then for product I did not want nor did I ever recieve Company grudgingly returned part of first (non received) shipment cost, 39.95, and ever since, nothing moreI called today to see about further refund, and was given only the run around, sent to three different reps, given tracking numbers, told to call the post office, etcetcThis is ridiculousI never wanted any of their products and never received any beyond the first trial sampleI want my money backin full, not the run around any more This whole thing has been a time consuming, absurd and irritating experience
I ordered New Brilliance face cream and eye serum for the shipping cost of $My charge account was debited $on 4/29/and on 05/29/ on 4/15/16, via a pad I ordered New Brilliance face cream and eye serum by paying for shipping and handling ($9.95) on my credit cardOn 4/25/16, I received the products In the package, there was only identification of the products There was no information about a day trial period cancellation policy, about automatic billing and delivery , and no information about the cost of the productsAlso, there was no notice in the package that the trial period started the day of purchaseMy account was charged $four days after I received the products The face cream costs $and the eye serum costs $ I learned of the charges on June 1, when I reviewed my credit card statement I called New Brilliance regarding the chargesI was informed that the Terms were stated on the order formI requested a refund be
I ordered the trial creams but did not authorize any auto ship! They will not answer phone or email! I ordered the trial creams, but was told by a friend that although it did not specify on the website I will be added to an auto shipment which will be charged to my credit card :( Not cool:( I've called a couple times with no answer or the number has been disconnected as well as emails with no response multiple email addresses --- I did not give them permission to charge and AutoShip to me! I have screenshots of the websites when I clicked when I filled out the fine print that wasn't there and also emails they sent me with absolutely no FinePrint which would never lead me to believe that I was signing up for any sort of auto pay her AutoShipAnd now I can't even cancel it because I can't get a hold of them and I feel like this is one giant scam especially as I continue to research--- I feel very helpless and like the only thing I can do is cancel my credit card and hope that th
I first ordered on line & didn't realize I only had days to cancelI called citi-Bank when the bill came in & they told me they would file a dispu
The bank 6-1-told me that New Brillance already billed me for TWO more ordersThe Service Specialist from Citi Cards Beverly told me to cancel out that card so they couldn't send more & we didThen I sent back certified mail two orders & they signed for them & I received a receipt back 6-5-- After the dispute was filed I lost the first bill as it was my fault for as didn't know only days to cancelAnd I paid the billBut now I sent back certified two more Odets & they only gave me credit for one & I spoke to a supervisor 8-11-& he said, you are only getting credit for one not two!! I'm only want *** citizens to be aware of newbrillance not to order from this company!!! Thank you, Mrs *** ***
New Brilliance advertises trial sample if you pay shipping Not once does the website advise you will automatically be enrolled in days if you keep the products, nor does it state the amount they will charge you for the products already shipped, or the restocking fee etc Consumers deserve to be informed, rather the website adds pop ups that cannot be closed, and there for you must click to advance I probably would have ordered their product regardless if I was honestly informed, but since their website is created to manipulate the consumer, I would rather keep my wrinkles then pay them another dime! I am very angry because during the order process, I was on my iPhone, and I made it a point to read everything, thinking there had to be a catch...and there was nothing to click on and certainly no information about charges to follow within the navigation of the free trial If the Revdex.com is really out to keep consumers safe from scams, then I would hope misleading websites are requir
I received an email offering free L'Amour Face and Eye Cream, trial size I did not request or authorize another shipment of these two products yet I have just received one I contacted L'Amour Face Cream that I found on Google to address this issue and they said they have nothing to do with this cream from L'Amour, but that I am not the first person to complain about this and that the others were having their credit cards charged I have no idea where this ad came from the first time I received it or why it continues to come Can you please help me as I'm sure they aren't sending it to me free, but I have no idea how much the stuff even costs There was no invoice or information of any kind in the box I received and no mention of any cost when I requested the free trial I don't know of any other way to get in touch with this place and I'm really at a loss as to what to do
Product_Or_Service: L'Amour face and eye cream
Order_Number: No Info Given
Account_Number: No Info Give
I purchased the free trail size of New Brilliance Face Cream & Eye Serum (that was suppose to be a product of Cheryl Tigs)on line and paid $& $ When I got my statement, I notice two other charges of $& $that I DID NOT authorize The site does not say anything about additional charges My credit card company, explained the scheme they are using to rip people off I called (with Credit Card company on the phone) to cancel any subscription (that I didn't even know about) and asked for a full refund The Rep said if I return the product I would get a full refund after it's been received I sent it back with the Refund Authorized # provided by the Rep # When I call back to get the refund, Rep#tells me that she is not giving me the full refund (after I paid to send all back)and was very adamant and nasty about it and would not me speak to a Supervisor.My compliant type is all of them listed in the drop down menu above I don't appreciate being taken ad
Misleading advertising for trying skin cream
You sign up for a "trial" of the cream for $without making it clear that you are signing up for a "subscription" to this skin creamdays after the "initial" order your charged $and that subscription continues until you call them to cancelThe only information that informs you of the "subscription" and the additional charges are on the "Terms and Conditions"pageAt no time during the order process does it state you are signing up for a subscription or that you will be charged additional fees of any kind! I called to cancel and explained to them about their website and they stated that this information is on every page, which it is not! I have screenshots to prove this if need be and they would not refund me the amount of $
The Hidden Terms and Conditions of the trial offer advertised by the third party on behalf of the New Brilliance
This company used the third party to advertise their product online as a Trial Offer with a cost of $per product.The Terms and Conditions of the Trial were hidden from the public view The New Brilliance charged my credit card of and on April 5th and April 6thThis charges went unnoticed until the month of MayWhen I contacted the company and asked for the refund of unauthorized charges, the company refused to help me with the issue insisting that they have Terms and Conditions of the Trial Offer in placeI found their website after I spoke to the representative and their Terms and Conditions were indicated what they said
However the third company they used for advertising their product hid the real Terms and Conditions from the public view
The customer care representative, *** indicated to have the management position, handled the customer
Company removed funds from my checking account that are not authorizedI want my money back
On 4/25/16, I paid for a trial of New Brilliance face cream (S/H of $4.99) and New Brilliance eye serum (S/H of $4.95) from this company(Full Satisfaction Guaranteed) My sample came and I was not satisfiedOn 5/9/$ & 5/10/16, $were removed from my checking account (Total: $174.90)I called the company on 5/11/for a refund and was told that they could not refund my money because product had been shipped out to meI told the operator that I would be returning the products for a full refundIt was not explained to me that "Product" was the trail junk
I was told today, 8/12/that I had exceeded the trail date, when in reality I had not since it was not even days when I complained to the company
Their Customer Service Reps must be trained in out talking and over talking their Customers, because I have had it happen to me more than times with this com
Requested Trial product sample of New Brilliance Eye Serum online and face cream No screens came up for their Terms and conditions nor was I aware they would be sending me products on a scheduled basis No disclosure on their part online was made They have not answered the phone and I sent them an email with no response after they charged my visa card for products I did not want, did not order, nor was I disclosed that would happen I filed fraud with my bank for charges they made to my credit card for upcoming shipments I did not authorize and expect these people to acknowledge I am not interested in their product and indeed have not even opened their product and can return these to them as well I do not want any further shipments nor products I do not want them charging my Visa card and I do not want to have to deal with them again in this lifetime
Product_Or_Service: New Brilliance Eye Serum and face cream
Order_Number: None provided
Account_Number: Unknown as they do
I bought a sample for and have since been billed $that I did not authorize
Purchases sample on April for Was charged 0n May 8th without my permission and then again on June 8th for the same amountI attempted to call the numbers associated with the account (888-964-1345) and (888-385-1278) and was blocked from their systemMy payments were made on my Visa account which I have since changedMy order number is ***Visa was able to stop payment of future orders but ZI want others to be aware of this scam
advertisementFree samples for skin and eye cream were meant to automatically signing up for renewed charge monthlyNo phone number to cancel
A link to New Brilliance Cream advertisement for free samples popped up after I purchased something from AmazonI thought it's trustworthy since it's linked from AmazonSo I signed up for free samplesIt turned out the samples are not free, costing me $with shippingNot did I know it signed me up for automatically refill monthlyTwo weeks after my so-called 'free sample', I got two more charges to my credit card, $and $Each charge has a different *** number, and different state (one in OH, one in AZ)Very suspiciousI called the company from my order confirmationNo real person on the other line, just a phone message which pretends to be a real person, saying something 'i can't hear you, please speak up.' then hangupI called the credit card company to ask to stopThey said would investigateSo I waitedTh
I ordered the trial creams but did not authorize any auto ship! They will not answer phone or email!
I ordered the trial creams, but was told by a friend that although it did not specify on the website I will be added to an auto shipment which will be charged to my credit card :( Not cool:( I've called a couple times with no answer or the number has been disconnected as well as emails with no response multiple email addresses --- I did not give them permission to charge and AutoShip to me! I have screenshots of the websites when I clicked when I filled out the fine print that wasn't there and also emails they sent me with absolutely no FinePrint which would never lead me to believe that I was signing up for any sort of auto pay her AutoShipAnd now I can't even cancel it because I can't get a hold of them and I feel like this is one giant scam especially as I continue to research--- I feel very helpless and like the only thing I can do is cancel my credit card and hope that th
I ordered New Brilliance face cream and eye serum for the shipping cost of $My charge account was debited $on 4/29/and on 05/29/
on 4/15/16, via a pad I ordered New Brilliance face cream and eye serum by paying for shipping and handling ($9.95) on my credit cardOn 4/25/16, I received the products In the package, there was only identification of the products There was no information about a day trial period cancellation policy, about automatic billing and delivery , and no information about the cost of the productsAlso, there was no notice in the package that the trial period started the day of purchaseMy account was charged $four days after I received the products The face cream costs $and the eye serum costs $
I learned of the charges on June 1, when I reviewed my credit card statement I called New Brilliance regarding the chargesI was informed that the Terms were stated on the order formI requested a refund be
Was billed repeatedly for skin cream I didnt want, then Tried to get money back, was only given part credit of 39.95, then nothingelse
I supposedly ordered a trial size of skin cream, which was billed at 4.95, then also a sample eye serum for I recieved only the trial size skin cream then nothing more everI was subsequently billed and then for product I did not want nor did I ever recieve Company grudgingly returned part of first (non received) shipment cost, 39.95, and ever since, nothing moreI called today to see about further refund, and was given only the run around, sent to three different reps, given tracking numbers, told to call the post office, etcetcThis is ridiculousI never wanted any of their products and never received any beyond the first trial sampleI want my money backin full, not the run around any more This whole thing has been a time consuming, absurd and irritating experience
I ordered two products from New Brilliance then cancelled any future ordersI was then charged again for the products: $and One product came to my home and I send it back with the RMA # they told me to put on the returned productI never received the second productWhen I tried to call the company, one phone number was no longer existed and no one answered the second numberI went to the home page and found a number that put me throughThey told me they did not receive the returned product and had sent out the other packageThey said that they could not track the package by the RMA #They refused to refund my the money they took from my bank accountWhen I Called again I was told that they could not find my accountI called today with my bank customer service representative and they just talked in circles giving me the same run around They raised several red flags when I was in contact with themMy bank will be contacting them with a dispute charge
Product_Or
Items was ordered by accident shipped items back asked for my money back on itemsWon't send my money back
Order was placed for New Brilliance eye durum an new brilliance facelift complexWhen received these unknown items I sent back to company at 1st not knowing what I was charged for it.I then received something from my bank so bank an I attempt to resolve this matterThey sent the package back to me again I sent back paying again refusing the package asking for my money back I don't want or need this productThey have wasted my time I got told that someone would call me back never did twice now telling me its to late.These people got me for $160+Which is soc money.because this I've lost my account an I'm living without water in my home