New Cam Commerce Solutions

Regarding the customer’s concern with our Finance Team; on July 25th, [redacted] reached out to us asking that we send her the subscription cancelation formThe first email we sent came back undeliverableWe called [redacted] back asking her to provide us with the correct email address, we resent the form and received it back signedOn July 28th, ***’s husband called in; we again explained exactly what was previously told to *** As far as the customer’s concern regarding our sales team, we need to define the role of our sales team in general firstOur sales team will reach out to the customer pre-sales and then again post-sales cycleIf there are concerns at anytime they take them directly to our customer care teamThey then ensure any and all concerns are resolvedTo remind the customer base about their contract renewal term is not a defined role for our sales team With regards to the contract; we received a signed, dated and initialized contract from ***At no time prior to signing and returning the contact were any concerns voicedMoreover, we would not cancel contracts with customers until the conditions are met as stipulated in the signed agreementWe as a Company in business for over years honor all contracts with our vendors according to the terms and conditions listed on the signed contractIt is very reasonable for us to believe that our customers honor their contracts with us entirely as well

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Our salesperson admits to not contacting us? The finance department admits to not having our correct email address? A reputable business who really cares about their customers would have have contacted us to see if we needed anything BEFORE our contract was getting ready to renewThey could have called if the email didn't work? We received no notification that is was getting ready to renew for another year? Terrible customer service? We should not be held to the renewal contract when nobody contacted us? I want our contract canceled Regards, [redacted] ***

Please reference page section of attached for the terms of their contractOur finance department reviewed the terms with both [redacted] and her husband

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint
Our salesperson admits to not contacting us The finance department admits to not having our correct email address A reputable business who really cares about their customers would have have contacted us to see if we needed anything BEFORE our contract was getting ready to renewThey could have called if the email didn't work We received no notification that is was getting ready to renew for another year Terrible customer service We should not be held to the renewal contract when nobody contacted us I want our contract canceled
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint Our salesperson admits to not contacting us The finance department admits to not having our correct email address A reputable business who really cares about their customers would have have contacted us to see if we needed anything BEFORE our contract was getting ready to renewThey could have called if the email didn't work We received no notification that is was getting ready to renew for another year Terrible customer service We should not be held to the renewal contract when nobody contacted us I want our contract canceled
Regards,
*** ***

Regarding the customer’s concern
with our Finance Team; on July 25th, *** reached out to us
asking that we send her the subscription cancelation formThe first email
we sent came back undeliverableWe called *** back asking her to
provide us with the correct email address, we resent the form and received it
back signedOn July 28th, ***’s husband called in; we
again explained exactly what was previously told to ***
As far as the customer’s concern
regarding our sales team, we need to define the role of our sales team
in general firstOur sales team will reach out to the customer pre-sales and
then again post-sales cycleIf there are concerns at anytime they take them
directly to our customer care teamThey then ensure any and all concerns are
resolvedTo remind the customer base about their contract renewal term is not
a defined role for our sales team
With regards to the contract; we
received a signed, dated and initialized contract from ***At no time prior
to signing and returning the contact were any concerns voicedMoreover, we
would not cancel contracts with customers until the conditions are met as
stipulated in the signed agreementWe as a Company in business for over
years honor all contracts with our vendors according to the terms and
conditions listed on the signed contractIt is very reasonable for us to
believe that our customers honor their contracts with us entirely as
well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint Our salesperson admits to not contacting us The finance department admits to not having our correct email address A reputable business who really cares about their customers would have have contacted us to see if we needed anything BEFORE our contract was getting ready to renewThey could have called if the email didn't work We received no notification that is was getting ready to renew for another year Terrible customer service We should not be held to the renewal contract when nobody contacted us I want our contract canceled
Regards,
*** ***

We are stuck in a contract that we would like to get out of The services that CAM Commerce provides do not meet our business needs When we called to have the contract stopped, we were told that we had to cancel when our first year was finished, otherwise, it renewed for another year We did not know this Apparently CAM Commerce tried getting in touch with us via email, but had our wrong email address on file, therefore they were unsuccessful After our initial conversation with *** *** requesting to stop the contract, we were contacted by our sales person, *** He admitted to not contacting us in a *** time When I explained our situation and that his product did not meet our needs, he agreed He said he would speak with *** about our situation but the decision would be made by *** Due to the fact that we received no phone call or email regarding the renewal of the contact and *** admitting he had not spoken to us in over a year, we feel it's only

Please reference page section of attached for the terms of their contractOur finance department reviewed the terms with both *** and her husband

Regarding the customer’s concern
with our Finance Team; on July 25th, 2016 [redacted] reached out to us
asking that we send her the subscription cancelation form. The first email
we sent came back undeliverable. We called [redacted] back asking her to
provide us with the correct email address, we resent the form and received it
back signed. On July 28th, 2016 [redacted]’s husband called in;  we
again explained exactly what was previously told to [redacted].
As far as the customer’s concern
regarding our sales team, we need to define the role of our sales team
in general first. Our sales team will reach out to the customer pre-sales and
then again post-sales cycle. If there are concerns at anytime they take them
directly to our customer care team. They then ensure any and all concerns are
resolved. To remind the customer base about their contract renewal term is not
a defined role for our sales team.
With regards to the contract; we
received a signed, dated and initialized contract from [redacted]. At no time prior
to signing and returning the contact were any concerns voiced. Moreover, we
would not cancel contracts with customers until the conditions are met as
stipulated in the signed agreement. We as a Company in business for over 30
years honor all contracts with our vendors according to the terms and
conditions listed on the signed contract. It is very reasonable for us to
 believe that our customers honor their contracts with us entirely as
well.

Regarding the customer's concern
with our Finance Team; on July 25th, [redacted] reached out to us
asking that we send her the subscription cancelation formThe first email
we sent came back undeliverableWe called [redacted] back asking her to
provide us with the correct email address, we resent the form and received it
back signedOn July 28th, [redacted]'s husband called in; we
again explained exactly what was previously told to [redacted]
As far as the customer's concern
regarding our sales team, we need to define the role of our sales team
in general firstOur sales team will reach out to the customer pre-sales and
then again post-sales cycleIf there are concerns at anytime they take them
directly to our customer care teamThey then ensure any and all concerns are
resolvedTo remind the customer base about their contract renewal term is not
a defined role for our sales team
With regards to the contract; we
received a signed, dated and initialized contract from [redacted]At no time prior
to signing and returning the contact were any concerns voicedMoreover, we
would not cancel contracts with customers until the conditions are met as
stipulated in the signed agreementWe as a Company in business for over
years honor all contracts with our vendors according to the terms and
conditions listed on the signed contractIt is very reasonable for us to
believe that our customers honor their contracts with us entirely as
well

Please reference page 3 section 2 of attached for the terms of their contract. Our finance department reviewed the terms with both [redacted] and her husband.