New Careers, Inc.

Thursday, December **, 10:AM In our previous response we have stated that we would make matters rightThere is nothing more for us to add*** *** will be contacted by a phone call when the work is completed.Julia D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I went to see MrT*** and explained the date was put by the wrong nameHe stated that it would be taken care of weithin the next weekI did not hear from them until mid August that the correction was madeI had my niece and her husband go to the grave site to see if the correction was made, it was made however the date that was taken off could still be seenIt looks as if the incorrect date was painted over with black paint and this was supposed to be correctedYou can still see the incorrect date by my nameI want this fixed correctly or I will be turning this over to my attorney.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

On or about 10-*-*** *** was informed that the repair job was complete. MrT*** has been rarely in the office and was under the impression that *** *** was continuously happy with our loyal servicesDespite allegations being made, this is the first time our office has been
notified of *** ***'s dissatisfaction of the repair jobHowever, the matter is being looked into now and will most definitely be made right for *** ***StCharles Monuments does not ever take justified disapprovals from the families that we help lightlyHad *** *** contacted our office since the repair job like she claims she has, the matter would have been looked into sooner.*** ***

The Erdman family was continuously made aware that unfortunately we cannot give out exact dates of installation due to a number of possibilities preventing installation of a memorial, IE: machinery breakdown, poor weather, nearby funerals, trouble with foundations that are poured by the cemetery...

workers. Happily for everyone the Erdman family memorial was erected at the gravesite on 9-**-15 before 9 am.   Julia D[redacted]   St.Charles Monuments [redacted] [redacted] ###-###-####