New Century Food Corp

It seems someone fraudulently ordered with our company, under another name (which we don't know), using this person's informationWe relayed to him that since he has reported the charge as "fraud" the bank will handle the reversal of charges, and faster than we could do anytingAt that point
it's very much out of our hands/controlSince the bank had flagged/closed his account, no more transactions such as a refund would work anyways. We are also victim's in this Fraud Case, as we have fulfilled an order we will not be paid forOnline fraud is terrible, and isn't the fault of this person, or Diet-to-GoWe wish him luck and hope nothing like this ever happens to him again

We have since spoken with the customer, and this matter resolved. There was some confusion as to what the charge (processed 3/7) was for and that has been clarified. The customer is receiving an order this week.
Please let me know if there's anything else we can...

do. 
Sincerely, 
[redacted]

Consumer Beware: If you sign up for this service, be sure to read the fine print as orders are automatically filled.

Review: On Fri Feb 28th I canceled my shipment of food for the upcoming week and did not receive anything from the company the following week. My account is charged when orders are shipped (always Mondays) On Thursday march 6th I canceled all further shipments as I was not wanting to continue the service, my account was charged $135.84 the very same day, even though nothing was shipped to me and I clearly stated that I did not want future deliveries, I contacted customer service via the website and was told that I will have a merchandise credit! I have made it very clear that I want my credit card credit back on more then one occasion now as they charged my card after I canceled and without shipping me anything at the time the card was charged or since and I do not want anything from them accept the money back that they took from my card that was not supposed to be charged to begin with. I have just become frustrated with this company now and don't know how to get my money back for something that I never received and did not order. They are closed by the time I get off work and can call because of the time difference. I hope you can help me get my money back as I have not received replies from the company the last 2 emails I have sent (I have them saved in my inbox if needed)Desired Settlement: I would like a refund for the charge of the amount of $135.84, the amount that was charged for the merchandise that I clearly did not receive and canceled before it was shipped.

Business

Response:

We have since spoken with the customer, and this matter resolved. There was some confusion as to what the charge (processed 3/7) was for and that has been clarified. The customer is receiving an order this week.