New Choice Home Deco, Inc.

Dear Revdex.com,This letter is in reference to complaint number ***.During the course of the installation process for our customer, *** ***, our installation crew ran into some minor occurrences that were all handled by correcting the issues or discounting from the original
final installation priceNew Choice Home Deco Inctook all the necessary steps to take care of our customer during the installation.In regards to the kitchen flooring, baby powder was used in the tile removal process to avoid anything sticking to the tile glueBaby powder is safe to use in these situations as it is not being directly breathed in and so the customers could still use the space while waiting for us to install the new tileAfter installing the new tile we had a professional carpet cleaner clean all the carpet in the house, including the non affected areasWe also refunded $the floor installation fee completely.Referencing the cabinet installation issuesAfter realizing that the colors were a slight shade different due to different made different time period, we replaced the customer's cabinet doors with our new batch Signature Pearls doors, which correctly match the restWe then gave the customers a $discount off of the final price for the inconvenientReferring to the claim that the cabinets were installed incorrectly, (not allowing enough room for the cabinet to open without hitting the adjacent cabinet) we were out of stock of the spice rack cabinet, so we asked the customer to substitute with a different cabinet free of charge, but the customer decided to change the layout to a bigger cabinet.As for the wine glass holder, we did not have the correct color in stock for this, as it was on backorder and still being producedWe had a custom color done for the customer as a temporary fix as we wait for the final one to be shipped to us.New Choice Home Deco Incuses industry standard quality of graniteChips in the granite countertop over time happens to natural stone and in no way could be prevented by our business.Therefore, we believe New Choice Home Deco is owed the full amount of the remaining balance forthe installation for our customer, *** ***, and will not except the "half or less" offered to usWe are happy to wait for payment until the wine rack comes in and we install it for our customer.Thank you, Grace L**New Choice Home D*** *** *** *** ** ***