New Choice Home Deco

I began the kitchen planning process with New Choice Home Deco in May. I provided my first deposit at the beginning of July. I took two days off work to be there for the install that was scheduled for 8/22. They let me know the day before that the cabinets weren't going to arrive on time. They brought them on 8/27 and brought stone tops on 8/29. However, there were several issues - cabinet crown molding was not installed as ordered, trim wasn't completed on refrigerator or island, one bathroom vanity was missing, pieces needed to build a hutch were missing, quartz for hutch was left on outdoor deck (it's been nearly two weeks, neighbors have complained, it's rained heavily, there are bird droppings - too heavy for me to move), cabinets for hutch left in living room, quartz top for dining table was placed on coffee table. I would like to know when my project will be completed but upon calling, emailing and texting tirelessly, nobody has given me a date or had the courtesy to return my last calls. Additionally, the pricing on my stone should have gone when I removed the fireplace but ironically, it went up and we've been unable to resolve that.

Kitchen renovation disaster:

This business installed and glued down our kitchen floor (400 sq. ft) wrong, proceeded to remove the flooring after we told them the glue was not drying but squishing up through the seams. The worker proceeded to remove each tile, used our water hose, scrub brush, and table outside to wash the glue off (took 4 days) and intended to re-install the same glue covered tiles. The glue is now all over our front porch and front entrance and areas of our carpet because we had to walk on it until the new floor was laid- after a week of us walking on a glue covered floor-they came after our complaints to rectify this by pouring bottles of baby powder all over the floor (talc is a carcinogen) in order for us not to stick to it and ruin the rest of our home. Subsequently, we demanded the rugs be replaced and glue be removed from areas: they paid for carpet cleaning, which does not remove glue. Nothing was done to remove glue otherwise. (floor installation fee refunded and we told them we did not want the glue covered tiles re-installed because there was glue all over them- so they ordered new tiles, took 2 additional weeks)
In addition:
• 2 different cabinets ordered (colors do not match) installed and now remain forever mismatched, reported, but we really do not want to deal with this business any longer. Reported, we were told that they have some cabinets of the same color to replace but not all- Gave us a $500 discount after we requested some type of compensation.
• Cabinet handles ordered wrong and installed (resolved)
• Unprofessional, inexperienced workers- they designed the kitchen with hastiness and did not place orders correctly, measure correctly and had to constantly be reminded and corrected by us, the consumer. Husband had to oversee the whole project day to day.
• Lied to about wine glass holder- they ordered the wrong color, bought us paint and told us to paint it to match.- we reminded them to order the correct one,the wrong one was then brought back painted- hastily and wrapped as if brand new. We are still waiting on the correct one. Ultimately, after trying to give us the wrong wine glass holder we were told these particular cabinets do not come with this feature (why not just tell us this upon ordering?)
• Floor installation after removal still installed wrong, tiles laid incorrectly. Unresolved, but we really do not want these people in our house ever again.
• Cabinets not installed with the correct amount of allowable room to swing open without hitting the adjacent cabinets handle causing chipping and damage
• Cabinet with roll out shelves installed, cabinets could not roll out because the door was not able to open all the way due to mis-measurement beside oven. John, the owner, told us “you must have something stuck in the roller….” ( poor customer service). Reported and resolved - 4 months later- after sending pictures and calling numerous times
• Chips in granite counter top edges.
The renovation that was supposed to have taken 1-2 weeks took 3 1/2 months.