Sign in

New City Moving

Sharing is caring! Have something to share about New City Moving? Use RevDex to write a review
Reviews New City Moving

New City Moving Reviews (12)

Good Work
Everything went smoothly and very easily. Communication was great, and my items arrived exactly when stated with no issues. The movers were everything we ever wanted. Went above and beyond. I will recommend them to all!

Initial Business Response / [redacted] (1000, 6, 2014/10/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@newitymoving.com Privileged Offer to Compromise New City Moving has and continues to approach this issue with an eye towards achieving a good faith resolutionWe are still working with Mr [redacted] and have repaired one of his mirrors and plant holderWe are also in the process of repairing a second mirrorThe client has commented that he feels these items are unable to be repaired, however, we have respectfully asked that he view all the repaired items before determining whether or not they are to his satisfactionIn addition, we are still reviewing the issue of the items that we are unable to repair, namely lamps and lampshadeMr [redacted] did not purchase additional insurance for his move, however, instead of the $per pound per article that our insurance covers, and he would be otherwise entitled to, we would prefer to come to a resolution that both parties are able to agree on and he would be otherwise entitled to Mr [redacted] hired New City Moving on 06/30/to pick up his possessions and store them in our facility until 07/02/when they were delivered to his homeAfter his move, he contacted us on 07/and informed us that there were damages to a planter, two mirrors, two lamps, and a lamp shadeI requested that the client send me photos and fill out our claims form as per our company policy via emailWhen I received the photos on 07/07, I contacted the client to schedule a time for our repair technician to go to his home to make repairs as well as assess and photograph any damage the technician felt he could not repairThe client informed me on 07/that he was unable to access the claims form I sent via email and requested I mail the form to his homeI received the mailed form from the client on 07/I then requested some information from the client regarding the packing of the items listed on the claims formI apologized and explained that for our insurance purposes we needed confirmation on who had packed his items before we are able to begin our claims processAfter my third request, I received the information I needed to process the claim on 07/At that time, I again requested to set up a time for our repair technician to go to the client's homeOur technician went to Mr [redacted] 's home on 08/At that time he took the two mirrors, the wire planter, the lampshade, as well as one of the lampsI kept the client informed that we were looking for the piece to repair the lamp we had brought back to our facilitiesIn the meantime, we were also looking for a replacement for the lamp shade, and had repaired the frames of both mirrors and the damage to the planterAfter we were unable to replace the lamp or lampshade, we determined the best course of action would be to deliver the repaired items and negotiate a settlement for the remaining three itemsI contacted the client on 09/to schedule the delivery on 09/The client requested a delivery at 10amOn the Thursday before Mr [redacted] 's scheduled delivery, our repair technician had a death in his familyI contacted the client to reschedule and offered him 10am on Friday 09/or 3:30pm on Saturday 09/He confirmed via email that Saturday the 27th would work best for himI scheduled him for 3:30pm on Saturday the 27th and sent him an email to confirm thisThe client responded that he has spoken to our delivery driver and requested 10amI informed him via email on 09/that if he would like to have the delivery on Saturday 09/27, I would have to schedule him at 3:30pm as I did not have a 10am appointment remainingI did not receive any other communication from the client until 09/when he emailed very upset that we had not arrived 10am on the 27thHe wrote some disparaging things about New City Moving and said that he would be going to the Revdex.comI received this email when I came into work this morning, 09/at 9amThe owner of New City Moving and I contacted the client that morning in a three-way callIt was at this time we first heard of the clothes the client has claimed are missingSince we only discovered this issue at that time we have not been able to address it as of yetI apologized for the scheduling confusion and we assured Mr [redacted] that we want to work with him to come to a resolution that all parties can agree onAt the end of the phone call, we scheduled a time for our repair technician and our owner to go to the client's home on a day that he was available and at a time he choseOur owner and our repair technician went to the client's home to deliver his repaired items at 5pm on 09/30/as well as to negotiate a resolutionAt that time the client accepted one repaired mirror and the wire planterHe stated that the second mirror was not repaired to his specificationsWe brought the mirror back to our facilities and made the repairs to the frameWe again attempted to deliver the mirror and discuss a resolution on 10/06/The client voiced his concern about the paint on the frame not matching the preexisting paintWe currently have the mirror at our facility and our repair technician will be having the paint on the mirror frame specially matched to the exact color of the existing paintThis is how the issue currently standsOnce the paint has been matched I will be contacting the client to schedule the delivery of the mirror as well as discuss a resolution New City Moving has at all times, approached this issue in a cooperative and good faith mannerUnderstanding Mr [redacted] 's frustrations, the fundamental tenet of the matter remains that of the propertyWe have repaired one of the mirrors and the planter and are working on repairing the second mirror to the client's satisfactionWe are also working on a resolution in good faith for the remaining two lamps and lamp shade We appreciate your assistance with this issue and it is our sincere hope that we can come to an amicable resolution of this matter quickly [redacted] Customer Service Manager New City Moving Phone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX ***@newcitymoving.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Has not been fully resolved at this point Final Business Response / [redacted] (4000, 12, 2014/10/29) */ Privileged Offer to Compromise New City Moving has and continues to approach this issue with an eye towards achieving a good faith resolutionThe client did not purchase additional insurance for his move, however, instead of the $per pound per article that our insurance covers, we would prefer to come to a resolution that both parties are able to agree onWe finished making the repairs on the last item we have of the client's and I contacted the client to set up the delivery on 10/and 10/He did respond on 10/and we are currently scheduled to deliver the final item, a mirror, that we have repaired on this Saturday, November 1stUpon said delivery, we intend to offer terms of good faith settlement, which we find exceeds industry standardsWe at New City Moving feel as though we are making every effort with the client to resolve this in a timely fashion and feel secure that this issue will be resolved on Saturday November 1st We appreciate your assistance with this issue and it is our sincere hope that we can come to an amicable resolution of this matter quickly [redacted] Customer Service Manager New City Moving Phone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX ***@newcitymoving.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me New City did replace the granite top within one week of my filing I am happy with their actions Sincerely, [redacted]

I had a very stressful move with a crew of headed by EduardoBelow are my issues with the crew: 1) when they arrived Eduardo introduced himself and informed me that he had no other information regarding my move aside from the addressesHe said he did not know what needed to be moved and that I requested for a couch to be dropped off at another location before the final destination - in my initial email I had a pretty good estimate of what needed to be moved as well as a link to photos of the house emailed to Clare - I called days before the move and had a new contract to include the drop off to another location 2) Upon going around the house I told him some pieces needed to be disassembled (as per estimate - which he said he did not know) and I expressed concern over fitting some pieces of furniture as the house is newly paintedMy husband and I suggested to move some items through the 2nd floor balcony since the opening is wider and other movers did the same thing - Eduardo said he would charge us $500-to do so and if it wont fit then we just have to leave it (versus disassembling things) 3) He refused to load cleaning supplies - bathroom cleaners, Pledge liquid floor cleaners, wax on to his truck saying its against the rules as they are flammable (never heard of this, none of our items were aerosol) 4) He boxed our chairs in wardrobe boxes and said he wouldn't load them if they weren't boxedI had sheets and curtains properly packed and sealed in thick [redacted] and he wouldn't move them again unless boxed - I've spoken with other people and even in the past moves I've had items moved that did not have to be boxedHe also told us we would be charged for all these boxes whether I like it or not5) Towards the end of packing, Eduardo went on his phone and very loudly complained in front of me, my husband and the crew that he did not want to be there, he did not like moving so late since it will take him till pm and he won't get home till 10pm etc etc6) They left half used plastic wrap on the 1st and 2nd floor of the old house as well as at least rolls of half used tape (which I was charged for) 7) They did not do a walk through and left boxes on the 3rd floor, their supplies as well as all the lights and fans on 8) Towards the end, Eduardo said there was no more space to fit our chest freezer (in the original packing list) and they would have to leave it, everything else that I ask "Eduardo, can you fit this (a small shelf)" he would reply without even looking "No!"Because we had to leave our freezer, we had to pay extra to the contractors coming in the next day to dispose of it since we were closing the next day and the house needed to be empty to close (a fact that both Clare and whoever else I talked to were aware of) After many attempts, I was able to reach Gary and aired my concerns regarding Eduardo's overall inconsiderate and rude behavior, I also requested that they wear shoe covers since it was raining hard and we have white carpet in the new house9) First thing the guys do, rip up perfectly good brand new boxes to use them as a rug - again, I asked am I being charged for this? and he said yes and I said I have rugs downstairs and tons of broken down boxes - I should have been asked first10) My mom, who was watching my kids asked him - "why are you using new boxes?" Eduardo very rudely and loudly replied " Am I talking to you? Am I talking to you? I'm not talking to you?!" - how would you feel is someone talked to your mom like this? 11) He kept muttering (without me talking to him or complaining or anything) "I dont want to be here" "Look lady, I just want to be done with this move and out of here" 12) We talked to Gary to settle everything and on speaker phone with all of us present Gary said for the inconvenience and our bad experience he would only charge us as per the original estimate $1100++, of course, now through email, the staff of your company has advised me that Gary has no authority to discount at all13) So now, we find ourselves charged $without us authorizing the chargeI am now informed that the $will be returned upon signing a release form and I am trying to tell your staff its very hard for me to believe that I will get refunded based on the scheduler originally offering a discount upon completion based on a mix up with the schedule (of course, again I find out that Clare is NOT authorized to discount), and again Gary offering the discount of $when again, he is NOT authorized to discountSO I asked - why can't I just be charged to $103? I can't trust that either Silvia or Samantha will return the $based on the previous "discounts" I was givenNo one has an answer but both insist I won't get any further and I am not entitled to any discount, take it or leave it and there is no recourseI spoke with Samantha (office manager) today and while I was talking she abruptly put me on hold (without telling me)I called back and Silvia apologizedTowards the end of the conversation Samantha said the following "You can talk to whoever you want and I don't care, but I won't talk to you" " You were confused, maybe you are always confused" " I don't want to talk to you anymore, you disgust me" Contrary to their claims on their about me page on "compassionate" customer service "commitment to customer care" and "treat our customers like we would our grandmother"

This company did an excellent job!

Hello! Please know that New City Moving is a customer-serviced based business and we are fully aware of Mr***'s claim. Our Customer Service Manager, *** *** is working directly with Mrs*** to try and get this resolved. In fact, *** has spoken with
granite vendors, receiving quotes to try and resolve this as quickly as possible. We try and update the customer as often as possible. We are very sorry that this claim has not closed out yet, and will continue to work on it until an acceptable resolution is reached. Any questions regarding this claim specifically can be addressed to ***@newcitymoving.comThank you,*** ***

Hello! 
Please know that New City Moving is a customer-serviced based business and we are fully aware of Mr. [redacted]'s claim.  Our Customer Service Manager, [redacted] is working directly with Mrs. [redacted] to try and get this resolved.  In fact, [redacted] has spoken...

with 5 granite vendors, receiving quotes to try and resolve this as quickly as possible.  We try and update the customer as often as possible.  We are very sorry that this claim has not closed out yet, and will continue to work on it until an acceptable resolution is reached.  Any questions regarding this claim specifically can be addressed to [redacted]@newcitymoving.com
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
New City did replace the granite top within one week of my filing.  I am happy with their actions.
Sincerely,
[redacted]

I had a very stressful move with a crew of 4 headed by Eduardo. Below are my issues with the crew:
1) when they arrived Eduardo introduced himself and informed me that he had no other information regarding my move aside from the addresses. He said he did not know what needed to be moved and that I requested for a couch to be dropped off at another location before the final destination
- in my initial email I had a pretty good estimate of what needed to be moved as well as a link to photos of the house emailed to Clare
- I called 2 days before the move and had a new contract to include the drop off to another location
2) Upon going around the house I told him some pieces needed to be disassembled (as per estimate - which he said he did not know) and I expressed concern over fitting some pieces of furniture as the house is newly painted. My husband and I suggested to move some items through the 2nd floor balcony since the opening is wider and other movers did the same thing - Eduardo said he would charge us $500-600 to do so and if it wont fit then we just have to leave it (versus disassembling things)
3) He refused to load cleaning supplies - bathroom cleaners, Pledge liquid floor cleaners, wax on to his truck saying its against the rules as they are flammable (never heard of this, none of our items were aerosol)
4) He boxed our chairs in wardrobe boxes and said he wouldn't load them if they weren't boxed. I had sheets and curtains properly packed and sealed in thick [redacted] and he wouldn't move them again unless boxed - I've spoken with other people and even in the past moves I've had items moved that did not have to be boxed. He also told us we would be charged for all these boxes whether I like it or not.
5) Towards the end of packing, Eduardo went on his phone and very loudly complained in front of me, my husband and the crew that he did not want to be there, he did not like moving so late since it will take him till 8 pm and he won't get home till 10pm etc etc.
6) They left half used plastic wrap on the 1st and 2nd floor of the old house as well as at least 2 rolls of half used tape (which I was charged for)
7) They did not do a walk through and left boxes on the 3rd floor, their supplies as well as all the lights and fans on
8) Towards the end, Eduardo said there was no more space to fit our chest freezer (in the original packing list) and they would have to leave it, everything else that I ask "Eduardo, can you fit this (a small shelf)" he would reply without even looking "No!". Because we had to leave our freezer, we had to pay extra to the contractors coming in the next day to dispose of it since we were closing the next day and the house needed to be empty to close (a fact that both Clare and whoever else I talked to were aware of)
After many attempts, I was able to reach Gary and aired my concerns regarding Eduardo's overall inconsiderate and rude behavior, I also requested that they wear shoe covers since it was raining hard and we have white carpet in the new house.
9) First thing the guys do, rip up perfectly good brand new boxes to use them as a rug - again, I asked am I being charged for this? and he said yes and I said I have rugs downstairs and tons of broken down boxes - I should have been asked first.
10) My mom, who was watching my kids asked him - "why are you using new boxes?" Eduardo very rudely and loudly replied " Am I talking to you? Am I talking to you? I'm not talking to you?!" - how would you feel is someone talked to your mom like this?
11) He kept muttering (without me talking to him or complaining or anything) "I dont want to be here" "Look lady, I just want to be done with this move and out of here"
12) We talked to Gary to settle everything and on speaker phone with all of us present Gary said for the inconvenience and our bad experience he would only charge us as per the original estimate $1100++, of course, now through email, the staff of your company has advised me that Gary has no authority to discount at all.
13) So now, we find ourselves charged $206 without us authorizing the charge. I am now informed that the $103 will be returned upon signing a release form and I am trying to tell your staff its very hard for me to believe that I will get refunded based on the scheduler originally offering a discount upon completion based on a mix up with the schedule (of course, again I find out that Clare is NOT authorized to discount), and again Gary offering the discount of $206 when again, he is NOT authorized to discount. SO I asked - why can't I just be charged to $103? I can't trust that either Silvia or Samantha will return the $103 based on the 2 previous "discounts" I was given. No one has an answer but both insist I won't get any further and I am not entitled to any discount, take it or leave it and there is no recourse.
I spoke with Samantha (office manager) today and while I was talking she abruptly put me on hold (without telling me). I called back and Silvia apologized. Towards the end of the conversation Samantha said the following
"You can talk to whoever you want and I don't care, but I won't talk to you"
" You were confused, maybe you are always confused"
" I don't want to talk to you anymore, you disgust me"
Contrary to their claims on their about me page on "compassionate" customer service "commitment to customer care" and "treat our customers like we would our grandmother"

We don't normally rip businesses on the internet, but when we are the victims of not only bad business practices but poor service as well, we feel the need to warn our friends, family, clients and even the public in general. Unfortunately, since we don't move regularly, we don't have another company to recommend at the moment, but I would suggest looking elsewhere on [redacted] for a highly rated mover, or possibly [redacted]. “New” City Moving pulled the same “old” tricks and when given a chance to at least make amends financially, over a six week window of discussions, they declined to even cover the damage they caused.
To start the process, they send out a very slick salesman-type to assess your move and give you a price, which was all well and good. The guy was nice enough, professional, etc...but basically told us what we wanted to hear. The packers, we were told, would pack up all of our stuff (for a family of four, the packing and move would be roughly $5,000). We were okay with the cost, because we both work and our kids are 3 years and 18 months, so we didn't have a lot of time to pack. It would be a team of up to six people who would pack everything up in about four hours, but if they had to stay longer, we would get charged by the hour. No problem. Unfortunately, that’s not what happened. They showed up, packed for roughly four and half hours and then, rather suddenly, were “called to another job” even though they weren’t done packing ours. After they left, I noticed a gouge they made in one of our expensive, cherry wood/partially glass, kitchen cabinets. As we had been trying to make sure everything was going smoothly during the day, answering questions and going room to room while they packed, we knew that the gouge was recent and not done earlier in the packing day. What a coincidence then that they had to leave so quickly.
When we asked about who would pack up the rest of our possessions (including our offsite storage locker), the packing supervisor said the movers would do the rest. Well, the movers had no interest in doing any packing and were even less adept at it. They didn’t pack as much as they tossed whatever they found into boxes in any fashion. Toiletries and a toilet brush were on top of linens. Fragile items were tossed in large boxes with no wrapping. Items were spilled, stained, and broken. In addition, boxes were not labeled and we spent countless hours moving boxes around in our new home in order to get them at least on the correct floor. The only boxes that were packed competently and labeled on moving day were done by us, which ended up being quite a few.
We started working with a person in their claims department back in late May/early June to address our grievances with the packing and after a few weeks and several phone calls, she left and was replaced by someone who had no idea what was going on with our claim, Jessie. They offered us $100 off a $5,000 move and when we said that didn’t even cover the damage to the cabinet much less the baby’s crib, toys and other items we had to discard, they set up a conference call with the owner Brian. He agreed that they had not provided us the service we paid for and gave a lot of lipservice about making things right. He assured us he was listing our grievances and would get back to us by the next day with a monetary amount to cover the damages, failure to complete the job, and bad experience. We never heard back from him. After two weeks, we e-mailed him and in response received a call from the claims department, Jessie again, offering $300 with no explanation for the amount. We again told them that the settlement does not come close to covering the services they failed to provide, the stress they caused, much less the damage to our property, to which they said we would need to talk to their lawyers. The lawyers never called us and we were not given their contact information by New City, though we asked for it.
So we passed on the $300 and hope you pass on New City Moving.

Initial Business Response /* (1000, 8, 2014/08/01) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@newitymoving.com
New City Moving has and continues to approach this issue with an eye on putting forth a resolution in good faith. We are still...

working with her and have offered her a settlement of two thousand dollars ($2000) for the replacement value of her desk.
At the outset of the relationship between New City Moving and Ms. [redacted], Ms. [redacted] attempted to enlist New City Moving for wrongful purposes, which in the spirit of resolution of the immediate matter, will be deemed outside the scope of this discussion. However, should Ms. [redacted] wish to incorporate this into the immediate matter, we would be happy to discuss this further.
Ms. [redacted] hired New City Moving to move her possessions, including a desk, on 05/24/2014. She informed New City Moving that she would be unable to take possession of the aforementioned desk on that date. As a gesture of good faith, our owner, [redacted], offered to store the item for the few days she requested. On 05/29/2014, Ms. [redacted] contacted our dispatch manager, [redacted] Griffin, and the desk as well as a box containing her pans was attempted to be delivered to Ms. [redacted]. Upon arrival, Ms. [redacted] accepted the box but stated the pans were damaged. We are continuing to investigate the pans and are willing to continue investigation and collaborate with Ms. [redacted] on this issue. At the time of delivery, Ms. [redacted] refused to take possession of the desk and asked that it be taken back to our offices again for a few more days. Twenty two days later on 06/20/2014, Ms. [redacted] sent us an email requesting the delivery of the desk. We set up a delivery for 06/25/2014 at 2pm. On the day of the delivery, we encountered some mechanical difficulties with our delivery van and I contacted Ms. [redacted]. The delivery date was then changed to 06/28/2014 at 12:30pm, and the delivery was completed at that time. We have taken into consideration the fact that Ms. [redacted] requested that we retain her property for a few days, but instead, did not request the desk be delivered until almost five weeks after the initial move date, contributing to any damages that may have incurred.
New City Moving has at all times, approached this issue in a cooperative and good faith manner. Understanding Ms. [redacted]'s frustrations, the fundamental tenet of the matter remains that of the property. Therefore we proceed on the property value alone. Taking into consideration Ms. [redacted]'s contribution to the damages, we have found the value to be near two thousand dollars ($2000). In light of everything discussed we still continue to seek resolution with Ms. [redacted] and have offered a settlement. We will provide her with the sum of two thousand dollars ($2000) upon execution of a full settlement and release.
We appreciate your assistance with this issue and it is our sincere hope that we can come to an amicable resolution of this matter quickly.
[redacted]
Customer Service Manager
New City Moving
Phone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX
[redacted]@newcitymoving.com

Initial Business Response /* (1000, 6, 2014/10/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@newitymoving.com
Privileged Offer to Compromise
New City Moving has and continues to approach this issue with an eye towards achieving a good...

faith resolution. We are still working with Mr. [redacted] and have repaired one of his mirrors and plant holder. We are also in the process of repairing a second mirror. The client has commented that he feels these items are unable to be repaired, however, we have respectfully asked that he view all the repaired items before determining whether or not they are to his satisfaction. In addition, we are still reviewing the issue of the items that we are unable to repair, namely 2 lamps and 1 lampshade. Mr. [redacted] did not purchase additional insurance for his move, however, instead of the $.30 per pound per article that our insurance covers, and he would be otherwise entitled to, we would prefer to come to a resolution that both parties are able to agree on and he would be otherwise entitled to.
Mr. [redacted] hired New City Moving on 06/30/2014 to pick up his possessions and store them in our facility until 07/02/2014 when they were delivered to his home. After his move, he contacted us on 07/03 and informed us that there were damages to a planter, two mirrors, two lamps, and a lamp shade. I requested that the client send me photos and fill out our claims form as per our company policy via email. When I received the photos on 07/07, I contacted the client to schedule a time for our repair technician to go to his home to make repairs as well as assess and photograph any damage the technician felt he could not repair. The client informed me on 07/11 that he was unable to access the claims form I sent via email and requested I mail the form to his home. I received the mailed form from the client on 07/25. I then requested some information from the client regarding the packing of the items listed on the claims form. I apologized and explained that for our insurance purposes we needed confirmation on who had packed his items before we are able to begin our claims process. After my third request, I received the information I needed to process the claim on 07/29. At that time, I again requested to set up a time for our repair technician to go to the client's home. Our technician went to Mr. [redacted]'s home on 08/08. At that time he took the two mirrors, the wire planter, the lampshade, as well as one of the lamps. I kept the client informed that we were looking for the piece to repair the lamp we had brought back to our facilities. In the meantime, we were also looking for a replacement for the lamp shade, and had repaired the frames of both mirrors and the damage to the planter. After we were unable to replace the lamp or lampshade, we determined the best course of action would be to deliver the repaired items and negotiate a settlement for the remaining three items. I contacted the client on 09/11 to schedule the delivery on 09/20. The client requested a delivery at 10am. On the Thursday before Mr. [redacted]'s scheduled delivery, our repair technician had a death in his family. I contacted the client to reschedule and offered him 10am on Friday 09/26 or 3:30pm on Saturday 09/27. He confirmed via email that Saturday the 27th would work best for him. I scheduled him for 3:30pm on Saturday the 27th and sent him an email to confirm this. The client responded that he has spoken to our delivery driver and requested 10am. I informed him via email on 09/22 that if he would like to have the delivery on Saturday 09/27, I would have to schedule him at 3:30pm as I did not have a 10am appointment remaining. I did not receive any other communication from the client until 09/27 when he emailed very upset that we had not arrived 10am on the 27th. He wrote some disparaging things about New City Moving and said that he would be going to the Revdex.com. I received this email when I came into work this morning, 09/29 at 9am. The owner of New City Moving and I contacted the client that morning in a three-way call. It was at this time we first heard of the clothes the client has claimed are missing. Since we only discovered this issue at that time we have not been able to address it as of yet. I apologized for the scheduling confusion and we assured Mr. [redacted] that we want to work with him to come to a resolution that all parties can agree on. At the end of the phone call, we scheduled a time for our repair technician and our owner to go to the client's home on a day that he was available and at a time he chose. Our owner and our repair technician went to the client's home to deliver his repaired items at 5pm on 09/30/2014 as well as to negotiate a resolution. At that time the client accepted one repaired mirror and the wire planter. He stated that the second mirror was not repaired to his specifications. We brought the mirror back to our facilities and made the repairs to the frame. We again attempted to deliver the mirror and discuss a resolution on 10/06/2014. The client voiced his concern about the paint on the frame not matching the preexisting paint. We currently have the mirror at our facility and our repair technician will be having the paint on the mirror frame specially matched to the exact color of the existing paint. This is how the issue currently stands. Once the paint has been matched I will be contacting the client to schedule the delivery of the mirror as well as discuss a resolution.
New City Moving has at all times, approached this issue in a cooperative and good faith manner. Understanding Mr. [redacted]'s frustrations, the fundamental tenet of the matter remains that of the property. We have repaired one of the mirrors and the planter and are working on repairing the second mirror to the client's satisfaction. We are also working on a resolution in good faith for the remaining two lamps and lamp shade.
We appreciate your assistance with this issue and it is our sincere hope that we can come to an amicable resolution of this matter quickly.
[redacted]
Customer Service Manager
New City Moving
Phone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX
[redacted]@newcitymoving.com
Initial Consumer Rebuttal /* (3000, 8, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Has not been fully resolved at this point
Final Business Response /* (4000, 12, 2014/10/29) */
Privileged Offer to Compromise
New City Moving has and continues to approach this issue with an eye towards achieving a good faith resolution. The client did not purchase additional insurance for his move, however, instead of the $.30 per pound per article that our insurance covers, we would prefer to come to a resolution that both parties are able to agree on. We finished making the repairs on the last item we have of the client's and I contacted the client to set up the delivery on 10/20 and 10/23. He did respond on 10/25 and we are currently scheduled to deliver the final item, a mirror, that we have repaired on this Saturday, November 1st. Upon said delivery, we intend to offer terms of good faith settlement, which we find exceeds industry standards. We at New City Moving feel as though we are making every effort with the client to resolve this in a timely fashion and feel secure that this issue will be resolved on Saturday November 1st.

We appreciate your assistance with this issue and it is our sincere hope that we can come to an amicable resolution of this matter quickly.

[redacted]
Customer Service Manager
New City Moving
Phone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX
[redacted]@newcitymoving.com

Check fields!

Write a review of New City Moving

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

New City Moving Rating

Overall satisfaction rating

Address: 2929 N Campbell Avenue, Chicago, Illinois, United States, 60618-7903

Phone:

Show more...

Web:

This website was reported to be associated with New City Moving.



Add contact information for New City Moving

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated