Hello,I'm sorry to hear about this inconvenience, but unfortunately I have no emails or trace of correspondence with you on thisCan you please send me a copy of your receipt as well as photos of the issue so that I can assist you with this claim? Thank you, [redacted] ***
Good Afternoon Mr [redacted] , First, I'd like to apologize for your messages going unanswered These came through at a time when our new employee, [redacted] was still in her training stages And since the claim originally filed by A.VFurniture had already been completed and closed, it took a little more time to investigate Right before A.VFurniture closed their doors, they did submit a claim in regards to your sofa with a broken back We basically handled it the same way the first claim was handled by issuing a credit to A.VFurniture to cover the repair charges Unfortunately, this happed right around the time they closed and it appears they never took care the credit or completed the repairs We contacted our own repair techs and unfortunately they do not service your area In an event such as this, we would normally replace the sofa but since our Crawford Collection has since become discontinued and no longer available, you will have to reselect from our current inventory at equal or lesser value I want to help resolve this issue with you so please contact me at your earliest convenience I can be reached by phone at ###-###-#### or by email at [redacted] I will be leaving the office soon but will return tomorrow morningThank you, [redacted] Customer Service ManagerNew Classic Home Furnishings
Hello,I'm sorry to hear about this inconvenience, but unfortunately I have no emails or trace of correspondence with you on thisCan you please send me a copy of your receipt as well as photos of the issue so that I can assist you with this claim? Thank you, [redacted] ***
Good Afternoon Mr [redacted] , First, I'd like to apologize for your messages going unanswered These came through at a time when our new employee, [redacted] was still in her training stages And since the claim originally filed by A.VFurniture had already been completed and closed, it took a little more time to investigate Right before A.VFurniture closed their doors, they did submit a claim in regards to your sofa with a broken back We basically handled it the same way the first claim was handled by issuing a credit to A.VFurniture to cover the repair charges Unfortunately, this happed right around the time they closed and it appears they never took care the credit or completed the repairs We contacted our own repair techs and unfortunately they do not service your area In an event such as this, we would normally replace the sofa but since our Crawford Collection has since become discontinued and no longer available, you will have to reselect from our current inventory at equal or lesser value I want to help resolve this issue with you so please contact me at your earliest convenience I can be reached by phone at ###-###-#### or by email at [redacted] I will be leaving the office soon but will return tomorrow morningThank you, [redacted] Customer Service ManagerNew Classic Home Furnishings