New Country Motor Car Group, Inc.

Worked with Michel at New Country Audi in Greenwich, he made the entire process easy and enjoyable Offered good value and great service! Explained everything during the leasing process Would highly recommend

Our Sales Manager spoke to the customer last May and explained that the disposition fee would be waived for a purchase in the same householdThe brother did not disclose that the sister lived in NYC (hours away from our dealership). We told the customer because of the miscommunication,
that we would split the fee with herOur Sales Manager has not received an email or phone call from this person, so we're not sure who she is attempting to contactWe just processed a check request now and are overnighting her a check so we have a record of it being sent to herThank you

Leased a new *** from Saratoga *** in November Myy father helped me with the downpayment and the salesman suggested leasing the vehicle, which I did not want to commit toMy father suggested I lease and we put down a larger downpayment and thus the mo thly payment would be lowerI eventually agrredThe terms of the contract were revised almost wks post purchase as the Finance person called to tell my dad that the bank said the down payment had to be lower (?) so they were refunding us a check for nearly grandPerplexed, I looked at the sales agreement my elderly dad signed and noticed the price valued was 12k over the price of the car we agreed to lease with NO EXTRAS added onI called the salesman who expected me to understand it was out of his hands and to talk to the Financing person, SteveI drove there and waited for Steve to get done w a customerHe emerged from his office and I introduced myself and asked if he would help me understand the redone contract and he was irritated at me being thereI sat down in a chair and he said the bank would not allow for such a large depositI said well it makes no sense because I wanted to pay under per month - not more despite a refund check of He sat there staring at me and said I don't know what to tell youI said further, I looked at the contract and there is a charge for 12k more in the estimated value of the car from which my buyout price would be 17k+That is well over the of the car we were leasingA month term at per month with down should not make a difference in the purchase price He said he couldn't help me because he had others waiting and I can't just walk in here and expect him to help meI sat there shocked at his aggressive responseHe certainly did not treat us like that upon signing the lease nor my dad earlier in the day He sat there starig at me unblinkingI asked why he wasn't saying anything to which he replied he had nothing to say and could't help me today pointing at his bulletin board aggressively stating "Do you see this board? I have people coming in and you can't just come in!" Come back Friday! I left enraged in tears that this dealership padded the terms over 12k for a carI have contacted the salesman again - no call backHe saw me in their office but did not say anythingI'm sure he was busy too! I am sorry I ever happened upon their dealership and I am contacting the FTC, Consumer Law Group, our DA and DMV along with *** of ***a and the lending groupNobody should be treated like this and three week post signing to boot

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have made contact with the
business, but have not received a reply yet or the refund.
Regards,
*** ***

To whom it may concern,On June 7th, [redacted] brought her 2006 Mercedes-Benz CL 500 in for service. She met with Bill [redacted] (service advisor) and made the below requests which were on the signed repair order. She also had a signed piece of paper with all of her service requests that she...

presented to Bill:A.    Request to secure the passenger side front seat control trimB.    Request to replace rear brake pads and rotors (save old parts)C.    Inspect front brakesD.    Check that charcoal cabin filter was replaced as CarMax said they replaced itE.    Both front seat multi-contour functions are inoperativeF.    Jack in trunk does not secure properly on the endG.    Loaner carThat same day one of our Certified Mercedes-Benz technicians inspected the vehicle and advised the following:A.    Seat switch panel tabs were broken and advised that we can attempt to repair the panel for $250.00B.    Estimate to replace rear brake pads and rotors $623.00C.    Front brakes were inspected and measured at 27.3mm which is okD.    Cabin filters were dirty but not due by for replacement by time. Technician cleaned the filter at no charge and reinstalled E.    Technician diagnosed and repaired pneumatic lines for seats $891.49F.    Placed a piece of felt tape in jack holder to secure (no charge)G.    Recommended transmission service $580.00H.    Recommend spark plugs $640.00I.    Recommended service A $365.00Bill contacted Ms. [redacted] on 6/7/16 at 7:02 PM and advised the above recommendations. Ms. [redacted] authorized repair of the seat switch, rear brake work, seat repairs, and the transmission service. The repairs were performed and the vehicle was test driven 8 miles with no brake noise or any other problems found. The vehicle was picked up on 6/10/16. Ms. [redacted] paid $2,330.00 with a Visa credit card and the invoice was signed by Ms. [redacted].At no point did Ms. [redacted] ever bring to our attention that she was experiencing any type of brake noise. That evening Ms. [redacted] contacted me on her way home and stated that the vehicle was vibrating when driving on the highway but the vibration went away when she was driving in the city. Not knowing what was wrong with the vehicle, I advised her not to drive the vehicle. Instead, I would arrange to have her vehicle towed in. She declined the offer and continued to drive the car home. She conveyed to me that she would drop the vehicle off Saturday morning which she did. On Monday we had a Shop Foreman inspect the vehicle for a vibration which Ms. [redacted] described is apparent at 35-40 mph. Among several other concerns, she also stated that she was getting a squeaking noise from the brakes when stopping. Our Shop foreman inspected the vehicle and could not duplicate any vibration at any speed nor could he duplicate any brake squeal. We communicated this to Ms. [redacted] and invited her to come in and drive with our Shop Foreman. She took us up on our offer and drove with one of our Shop Foreman. During the ride she confirmed that everything was ok with the vehicle so she took the vehicle home. I communicated with her via phone and email over the past several weeks where she advised me that she was hearing brake squeal. Among other things I told her that I would be more than happy to inspect the vehicle at any time. She kept accusing us of not performing the repairs to her rear brakes properly and that she was never coming back. I had asked her if she can tell me if the noise was coming from the front or the rear and she did not know. I told her that we would really like to inspect the vehicle again and that if the rear brakes are making noise that they are under warranty. I also told her that is the front brakes were noisy that I would apply an anti-squeal solution at no charge to the front brakes and that might quiet them down but there is no guarantee. She declined my repeated attempts and told me that the vehicle was at American Service Center in Arlington. At that point I told her that I would be happy to contact them with her permission, and work with them to address any issues with the work we did. At one point I had a conference call with Ms. [redacted] and the Service and Parts Director. He confirmed that they were not able to duplicate any brake squeal or any issues with any of the work that we had performed. On July 22nd, I received a call from Ms. [redacted] requesting a refund for her brakes and door control switch. I asked her if everything was ok. She said everything is fine. I then asked her why she was requesting the refund if everything was fine. She then clearly got upset and said that I should refund here money because of what we put her through and that her seat switch was not properly repaired by us. Instead, she had American Service Center repair her seat switch. I then told her that if that was the case I would be happy to refund her for the seat switch repair but I did not think that her request to refund the brake work was a reasonable request.  She then hung up on me. I immediately followed up with American Service Center to verify if they did in fact repair her seat switch or find anything wrong with her brakes. The Service Manager confirmed that he had no record of repairing a seat switch panel nor were they ever able to find a problem with her brakes. I have spent hours working with Ms. [redacted] truly trying to do all that I could for her through many telephone conversations and email correspondences. In fact, she thanked me multiple times for the efforts that I put forth to satisfy her. Aside from the signed repair orders, her statement of service requests, signed invoices, loaner car contract, and multipoint inspection. Please note that the chain had to be pieced together as she omitted some of my responses. I responded to every email message by email and telephone. Sincerely,James [redacted]Service and Parts Director

To whom it may concern,On June 2nd, 2016, Mr. [redacted] had his 2008 Mercedes-Benz GL550 towed to our service department with the following complaints:1.    vehicle not starting2.     a malfunction warning light coming on with an arrow pointing up with an air...

sound coming from the vehicle when engine is turned off3.    a “do not shift gears” warning message coming on dash. He stated that the warning lights were on before the vehicle would not start. He also told German [redacted], our service advisor, that the vehicle had been to a different shop repeatedly in the past for these same complaints but they have not been able to repair it. Our technician inspected the vehicle and found that the driver’s side headlight control module, which is integrated in the headlamp assembly, had corrosion at the wire connections. Upon further inspection, he noticed that there was a leak coming from the coolant reservoir dripping in the vicinity of this wire connector.Since we have no history of this vehicle ever being in our service department, our technician performed a visual inspection of the vehicle and recorded his findings in a multi-point inspection report.  Mr. [redacted] contacted Mr. [redacted] and advised him that the vehicle would not start because the battery in the vehicle was dead (due to the headlamp control unit constantly draining the battery) so the headlamp will need to be replaced. German also told him that the coolant leak from the reservoir may have caused the issue with the headlamp control unit so he advised replacement of the coolant reservoir at a cost of $3,500 plus tax for both items. Mr. [redacted] authorized replacement of the headlamp and coolant reservoir but asked that we hold the car for a few additional days so that he could come up with the money. German also reviewed the technician’s findings on the multi-point inspection with Mr. [redacted] (the total exceeded $10,000) but he declined having any further work performed.Our technician replaced the headlamp assembly and coolant reservoir; then test drove the vehicle 6 miles (113,150 in mileage 113,156 out mileage). Mr. [redacted] paid his invoice which we discounted as a gesture of goodwill ($3,062.48) and picked up the vehicle. On the weekend of July 13th, Mr. [redacted] had his vehicle towed in to our dealership with a no start complaint. At that time the vehicle had 113,848 miles on it (692 miles since the headlamp replacement). Our technician and shop foreman initially diagnosed the vehicle having a malfunctioning alternator. German contacted Mr. [redacted] and explained that the vehicle will need an alternator but Mr. [redacted] did not want to pay for it as he felt this was our responsibility.Although the alternator had failed the test, we continued to perform further diagnostics. Upon further inspection, we discovered approximately 3 inches of water under the driver’s seat where various control modules and wire harnesses reside. German contacted Mr. [redacted] and conveyed what we had found and told him that we need to diagnose where the water is coming from. He also told him that his insurance company might cover the repairs depending upon what they find. Mr. [redacted] demanded to speak to the service manager. Our Service Manager, Jeremy [redacted], contacted the customer and reiterated our findings. On 8/3, Mr. [redacted] authorized preliminary diagnosis of $450.00. After further inspection, we found that water was coming in from the portion of the windshield located on the driver’s side. We also noticed that the signature sticker on the windshield was missing which would indicate that the windshield had been replaced. At a minimum, the windshield will have to be removed and re-sealed. It is important to note that the windshield may crack while being removed, so there is a possibility that this windshield will need to be replaced. Due to the water damage, the driver’s side interior carpet and seats will need to be removed and cleaned. The electrical components under the driver’s floor area will need to be replaced. Specifically, the central gateway control unit, rear audio amplifier, parktronic control unit, sound amplifier, and self-leveling control unit will need to be replaced. Also, we can try to repair the wire harness as well. The estimate to do this work (not including a new windshield) would be $6,200 plus tax.While I understand Mr. Wilson’s frustration with the repairs, it is important to know that this vehicle needs an exorbitant amount of work and again, this is the first time we have ever seen this vehicle, it has over 110,000 miles on it.  It is impossible to make any guarantees especially when we are dealing with water intrusion. Throughout this experience, we have always been fair and honest with Mr. [redacted] regarding our recommendations and findings.In our last phone conversation, Mr. [redacted] said he was calling his insurance company for help.

This matter has been resolved between the customer and dealership management.

This was in regards to a Pre-Owned vehicle, prior to purchasing the customer asked us to do "additional" items to the condition of the vehicle as part of the purchase.  After we incurred the costs for these items, the customer then backed out of the deal. This is the reason we did...

not return his deposit. Had we not been asked to do these additional services to the vehicle, we would have returned his deposit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I had a meeting with Mr. [redacted] General Manager of Toyota of Westport we agreed to replace Housing around steering column because it has a broken clip Resolution replace entire housing Slight noise as wheel is turned in stationary position Resolution replace "clock" mechanism I'm trying to corporate they ordered the parts I will be in next week when it is here it will take about a week we will see what happens I will update ..... Thank you for your time and understanding and patience on this matter
Regards,
[redacted]

[redacted] called the Revdex.com to confirm the complaint has been resolved.

I was introduced to New Country Lexus of Latham by a friend who is a Lexus owner that believes in Lexus Automobile. He owns one and recommended that I get my car detailed at a Lexus Dealership because of its great detailing service. My friend was hoping that I explore other vehicles while waiting. He hoped that I would be impressed enough to trade my Honda Accord EX-L in for a New or Pre-owned Lexus. I made an appointment with the dealership two weeks prior to my arrival and I was told by a service team member that made the appointment that I would be provided a Lexus loaner since the process of cleaning my vehicle would take most of the day. He was fully aware that I was being a non-Lexus vehicle. When I arrived Today, September 10, 2015, at 8:00 am my name was written on the calendar, but it was not put in the computer system as a valid appointment, so I was an unexpected customer to the service team. Also, I was told by the person who made the appointment that I would be provided a Lexus loaner since the process of cleaning my vehicle would take most of the day.
When I arrived there was an associate to check my vehicle in, notified me that misinformed, which was okay, but that needs to be clarified among all workers. that I asked very politely if I could speak with the manager. I just wanted notify him of the mixup, this type of mixup could redirect someone's schedule. The service manager walked out of his office with haste and with a very aggressive tone and tone asked me "what's was the problem?" I said well I'm getting my Vehicle detailed and I would like to know if there's anything that you could do to help, the situation? Before I could finish my sentence, The service manager said "nowhere are giving you a car that's it," I stated that I was just in need of a ride and I then asked why was he being aggressive ? He stated that he does not like repeating himself. I asked him to lower his tom=ne because it was unprofessional. He stated that if I did not like it, I could leave. He then told a service member to drive my car out of the shop. I reminded him that he was a service manager and he acknowledged that and "answered so what." I notify them that I would be complaining about this service and who the video my iPhone watch recorded. I would never recommend that place, one of the workers was very polite. Best wishes to that decent American gentleman.
Best,
PhD. MD.

Our General Manager, [redacted], has been trying to connect with the customer to have them come to the dealership to discuss options. We believe the vehicle is fine, operating as it should, the customer simply wants something different...and that's ok, he just needs to return [redacted]'s call to...

review options.

Great dealership. Salesman was very helpful. Go see [redacted] and he will do his best make you happy with purchasing your [redacted] from this dealership. Went to many dealerships before stopping here and received the best service. Drove all the way from [redacted] and it was worth it. Satisfied and Very happy with my [redacted].

sans-serif; -webkit-text-size-adjust: auto;">We finally were able to get a hold of the customer and agreed to reimburse him. We will also have the 2nd key programmed when he has the cars first oil change. Thank you

The General Manager, [redacted], will be sending the customer a check as requested.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards, [redacted]NOTE:  the vehicle was not ready until the day before we picked it up.  At that time, the finance manager indicated we should check with our insurance company to see if the GAP was offered, but CLEARLY indicated we had 30 days to come back to the dealership to obtain the insurance, and that was 30 days from the date we signed the loan papers, NOT the date the application for financing was completed.  The finance manager did not say we had to agree to it that date, again we had 30 days to come pack and pay for the GAP insurance.  I attempted to do that shortly after signing the loan documents and the dealership then said we couldn't get the GAP.  
To sum it up, we were told 30 days when we signed the loan document on 10/22.  We are within the 30 days and want the GAP we were told we could have within that time period. Additionally, I called the dealership 5 times and the finance manager never returned my calls until the 6th call.  His claim of being new to the dealership isn't my problem.  He said we could have the insurance and that is what I am willing to pay for and desire.

I received a letter from New Country Audi stating that they would like to buy my Audi and get me into a new Audi.
I went in to discuss this offer and explained that my car had 5 months left on its present lease. Rather than buy my car they said they would give me the money to cover the 5 lease payments . New Country then wrote up a purchase contract for a new car. That contract specified that I was to receive a check from New Country to cover the last 5 lease payments .
I was asked to sign the contract and make a deposit which I did. When I returned to pick up the car I was told by the salesperson that the manager had no recollection of the contract and would not give me the check to pay off my present lease as stated in the contract. I showed them my copy of the contract at which point the salesperson said that the manager felt that it was too expensive to give me the money to pay off my lease. Instead they tried to get me to purchase a more expensive car. I said that was unacceptable and that they should honor the contract with the deposit. They did not and refunded my deposit.
I find it incredible that a business would not honor a signed contract with a deposit. It speaks volumes as to the lack of integrity of that company. This was a bait and switch tactic that I would not expect in any dealership especially one located in Greenwich Ct. I did speak to Audi of America but they do not get involved in their dealership business practices. I find this interesting as I would think that their inaction condones this type of behavior. If I had tried to get out of the contract I am sure I would have lost my deposit or faced some legal action. Unfortunately the opposite is not true since all I lost was my time and respect for that dealership and Audi of America. My desired resolution in this case would be to warn other prospective customers. To this end I wanted this complaint to appear in the company's Revdex.com Business Review.