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New Country Motor Car Group

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New Country Motor Car Group Reviews (8)

To whom it may concern,On June 7th, [redacted] brought her Mercedes-Benz CL in for serviceShe met with Bill [redacted] (service advisor) and made the below requests which were on the signed repair orderShe also had a signed piece of paper with all of her service requests that she presented to Bill:A Request to secure the passenger side front seat control trimB Request to replace rear brake pads and rotors (save old parts)C Inspect front brakesD Check that charcoal cabin filter was replaced as CarMax said they replaced itE Both front seat multi-contour functions are inoperativeF Jack in trunk does not secure properly on the endG Loaner carThat same day one of our Certified Mercedes-Benz technicians inspected the vehicle and advised the following:A Seat switch panel tabs were broken and advised that we can attempt to repair the panel for $250.00B Estimate to replace rear brake pads and rotors $623.00C Front brakes were inspected and measured at 27.3mm which is okD Cabin filters were dirty but not due by for replacement by timeTechnician cleaned the filter at no charge and reinstalled E Technician diagnosed and repaired pneumatic lines for seats $891.49F Placed a piece of felt tape in jack holder to secure (no charge)G Recommended transmission service $580.00H Recommend spark plugs $640.00I Recommended service A $365.00Bill contacted Ms [redacted] on 6/7/at 7:PM and advised the above recommendationsMs [redacted] authorized repair of the seat switch, rear brake work, seat repairs, and the transmission serviceThe repairs were performed and the vehicle was test driven miles with no brake noise or any other problems foundThe vehicle was picked up on 6/10/Ms [redacted] paid $2,with a Visa credit card and the invoice was signed by Ms [redacted] .At no point did Ms [redacted] ever bring to our attention that she was experiencing any type of brake noiseThat evening Ms [redacted] contacted me on her way home and stated that the vehicle was vibrating when driving on the highway but the vibration went away when she was driving in the cityNot knowing what was wrong with the vehicle, I advised her not to drive the vehicleInstead, I would arrange to have her vehicle towed inShe declined the offer and continued to drive the car homeShe conveyed to me that she would drop the vehicle off Saturday morning which she didOn Monday we had a Shop Foreman inspect the vehicle for a vibration which Ms [redacted] described is apparent at 35-mphAmong several other concerns, she also stated that she was getting a squeaking noise from the brakes when stoppingOur Shop foreman inspected the vehicle and could not duplicate any vibration at any speed nor could he duplicate any brake squealWe communicated this to Ms [redacted] and invited her to come in and drive with our Shop ForemanShe took us up on our offer and drove with one of our Shop ForemanDuring the ride she confirmed that everything was ok with the vehicle so she took the vehicle homeI communicated with her via phone and email over the past several weeks where she advised me that she was hearing brake squealAmong other things I told her that I would be more than happy to inspect the vehicle at any timeShe kept accusing us of not performing the repairs to her rear brakes properly and that she was never coming backI had asked her if she can tell me if the noise was coming from the front or the rear and she did not knowI told her that we would really like to inspect the vehicle again and that if the rear brakes are making noise that they are under warrantyI also told her that is the front brakes were noisy that I would apply an anti-squeal solution at no charge to the front brakes and that might quiet them down but there is no guaranteeShe declined my repeated attempts and told me that the vehicle was at American Service Center in ArlingtonAt that point I told her that I would be happy to contact them with her permission, and work with them to address any issues with the work we didAt one point I had a conference call with Ms [redacted] and the Service and Parts DirectorHe confirmed that they were not able to duplicate any brake squeal or any issues with any of the work that we had performedOn July 22nd, I received a call from Ms [redacted] requesting a refund for her brakes and door control switchI asked her if everything was okShe said everything is fineI then asked her why she was requesting the refund if everything was fineShe then clearly got upset and said that I should refund here money because of what we put her through and that her seat switch was not properly repaired by usInstead, she had American Service Center repair her seat switchI then told her that if that was the case I would be happy to refund her for the seat switch repair but I did not think that her request to refund the brake work was a reasonable request She then hung up on meI immediately followed up with American Service Center to verify if they did in fact repair her seat switch or find anything wrong with her brakesThe Service Manager confirmed that he had no record of repairing a seat switch panel nor were they ever able to find a problem with her brakesI have spent hours working with Ms [redacted] truly trying to do all that I could for her through many telephone conversations and email correspondencesIn fact, she thanked me multiple times for the efforts that I put forth to satisfy herAside from the signed repair orders, her statement of service requests, signed invoices, loaner car contract, and multipoint inspectionPlease note that the chain had to be pieced together as she omitted some of my responsesI responded to every email message by email and telephoneSincerely,James [redacted] Service and Parts Director

[redacted] called the Revdex.com to confirm the complaint has been resolved

Great dealershipSalesman was very helpfulGo see [redacted] and he will do his best make you happy with purchasing your [redacted] from this dealershipWent to many dealerships before stopping here and received the best serviceDrove all the way from [redacted] and it was worth itSatisfied and Very happy with my ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] NOTE: the vehicle was not ready until the day before we picked it up At that time, the finance manager indicated we should check with our insurance company to see if the GAP was offered, but CLEARLY indicated we had days to come back to the dealership to obtain the insurance, and that was days from the date we signed the loan papers, NOT the date the application for financing was completed The finance manager did not say we had to agree to it that date, again we had days to come pack and pay for the GAP insurance I attempted to do that shortly after signing the loan documents and the dealership then said we couldn't get the GAP To sum it up, we were told days when we signed the loan document on 10/ We are within the days and want the GAP we were told we could have within that time periodAdditionally, I called the dealership times and the finance manager never returned my calls until the 6th call His claim of being new to the dealership isn't my problem He said we could have the insurance and that is what I am willing to pay for and desire

This matter has been resolved between the customer and dealership management

I received a letter from New Country Audi stating that they would like to buy my Audi and get me into a new AudiI went in to discuss this offer and explained that my car had months left on its present leaseRather than buy my car they said they would give me the money to cover the lease payments New Country then wrote up a purchase contract for a new carThat contract specified that I was to receive a check from New Country to cover the last lease payments I was asked to sign the contract and make a deposit which I didWhen I returned to pick up the car I was told by the salesperson that the manager had no recollection of the contract and would not give me the check to pay off my present lease as stated in the contractI showed them my copy of the contract at which point the salesperson said that the manager felt that it was too expensive to give me the money to pay off my leaseInstead they tried to get me to purchase a more expensive carI said that was unacceptable and that they should honor the contract with the depositThey did not and refunded my depositI find it incredible that a business would not honor a signed contract with a depositIt speaks volumes as to the lack of integrity of that companyThis was a bait and switch tactic that I would not expect in any dealership especially one located in Greenwich CtI did speak to Audi of America but they do not get involved in their dealership business practicesI find this interesting as I would think that their inaction condones this type of behavior If I had tried to get out of the contract I am sure I would have lost my deposit or faced some legal actionUnfortunately the opposite is not true since all I lost was my time and respect for that dealership and Audi of AmericaMy desired resolution in this case would be to warn other prospective customersTo this end I wanted this complaint to appear in the company's Revdex.com Business Review

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I had a meeting with Mr [redacted] General Manager of Toyota of Westport we agreed to replace Housing around steering column because it has a broken clip Resolution replace entire housing Slight noise as wheel is turned in stationary position Resolution replace "clock" mechanism I'm trying to corporate they ordered the parts I will be in next week when it is here it will take about a week we will see what happens I will update Thank you for your time and understanding and patience on this matter Regards, [redacted]

I was introduced to New Country Lexus of Latham by a friend who is a Lexus owner that believes in Lexus AutomobileHe owns one and recommended that I get my car detailed at a Lexus Dealership because of its great detailing serviceMy friend was hoping that I explore other vehicles while waitingHe hoped that I would be impressed enough to trade my Honda Accord EX-L in for a New or Pre-owned LexusI made an appointment with the dealership two weeks prior to my arrival and I was told by a service team member that made the appointment that I would be provided a Lexus loaner since the process of cleaning my vehicle would take most of the dayHe was fully aware that I was being a non-Lexus vehicleWhen I arrived Today, September 10, 2015, at 8:am my name was written on the calendar, but it was not put in the computer system as a valid appointment, so I was an unexpected customer to the service teamAlso, I was told by the person who made the appointment that I would be provided a Lexus loaner since the process of cleaning my vehicle would take most of the day When I arrived there was an associate to check my vehicle in, notified me that misinformed, which was okay, but that needs to be clarified among all workers that I asked very politely if I could speak with the managerI just wanted notify him of the mixup, this type of mixup could redirect someone's scheduleThe service manager walked out of his office with haste and with a very aggressive tone and tone asked me "what's was the problem?" I said well I'm getting my Vehicle detailed and I would like to know if there's anything that you could do to help, the situation? Before I could finish my sentence, The service manager said "nowhere are giving you a car that's it," I stated that I was just in need of a ride and I then asked why was he being aggressive ? He stated that he does not like repeating himselfI asked him to lower his tom=ne because it was unprofessionalHe stated that if I did not like it, I could leaveHe then told a service member to drive my car out of the shop I reminded him that he was a service manager and he acknowledged that and "answered so what." I notify them that I would be complaining about this service and who the video my iPhone watch recorded I would never recommend that place, one of the workers was very politeBest wishes to that decent American gentleman Best, PhDMD

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Address: 19447 Us Highway 80 E, Brooklet, Georgia, United States, 30415-6130

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ford.newcountry.com

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