N.E.W. Customer Service Companies, Inc. Reviews (1)
N.E.W. Customer Service Companies, Inc. Rating
Address: 2823 E Main St, Russellville, Arkansas, United States, 72802-9662
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www.newcorp.com
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Review: I purchased a brand new washer and dryer from [redacted] in Denver, CO in 2011 as well as a full, extended 4 year warranty from Brand Source. My dryer broke and got in contact with a local representative. I was informed that they would not cover all of the repairs needed because the front panel (which is comprised of electrical components and obviously an electrical part) was classified as "cosmetic." Cosmetic means parts which have nothing to do with the operation of the machine such as knob. I had to pay out of pocket because they wanted to conduct fraudulent business instead of honoring their commitment with integrity.Desired Settlement: I would like a refund to be issued since this was clearly a lemon because it broke down within 2 years of purchase and installation. If a refund is not received I will be contacting my attorney general's office and request that an official investigation be opened by the government for fraudulent practices.
Business
Response:
The attached is a complaint we received that needs to be redirected to be filed against [redacted] no longer administers the service/repair plans for Brand Source. Please let me know if you have any questions.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do need contact information for [redacted] as a [redacted] search for this company did not yield the correct company. Could you please ask this company to provide this information?
Regards,