Sign in

N.E.W. Customer Services Companies

Sharing is caring! Have something to share about N.E.W. Customer Services Companies? Use RevDex to write a review
Reviews N.E.W. Customer Services Companies

N.E.W. Customer Services Companies Reviews (317)

Review: I purchased an LG Optimus Zip and a 2-year [redacted] Product Replacement Plan with cash from [redacted] in [redacted] in 2012. On May 16 2013 I called the company to replace it and was told it was not covered because my total product cost with the plan was $214. The company only covers phones up to $199. My phone cost $189.98 without the plan. So, I called back and talked to a different representative. This representative told me to put my LG Optimus Zip, receipt from [redacted], and my [redacted] Product Replacement Plan card in a box and bring it to UPS. I did this on May 16 2013 at 2pm. The same representative told me I would receive a gift card of equal value to the LG Optimus Zip or a replacement phone of equal value within 48 hours as their terms and conditions state. On May 21 2013 I called the Product Replacement Plan company again having received no gift card, phone, or e-mail. They apologized and sent me an eGift card for $86.27 at 5:30pm on May 21 2013. The value of the LG Optimus Zip I mailed them on May 16 2013 was $189.98. I have since spoken with my [redacted] store, [redacted], and the N.E.W. Product Replacement Plan company and they have yet to give me the appropriate refund or replacement phone or even to return my original LG Optimus Zip. Approximately 15 phone calls and one trip to [redacted] have been made regarding this issue since I initiated my return on May 16 2013.Desired Settlement: I desire a phone of equal or greater value to my original LG Optimus Zip, purchased with a 2-year [redacted] Product Replacement Plan in 2012 from [redacted]. I do not deserve a new [redacted] Product Replacement Plan. Thank you.

Business

Response:

June 4, 2013

Review: I purchased a product protection plan for a cell phone and the phone charging port broke. I received a ups label and shipped the phone back on 6/5/14 It is now 6/17/14 and every time I call they tell me it will be another 3-5 business days for me to receive a gift card to replace the item. On there flyer it says New Offers a 3 day service guarantee for products $150 or Higher No hassle. This has been nothing but Hassle. We all know how are phones are attached to us and we use them for everything imagine not having your phone for one month. The whole reason I purchased the protection plan was so this wouldn't happen. I don't understand why it takes this long for the issue to be resolved. I called up today 6/17/14 and they told me my phone still wasn't inspected and that they had to log a Query or ticket to find where it is. and this could take 3-5 business days to resolve. then after it is resolved another 24-72 hours for them to send a re-reimbursement. I don't even know how they can legally do this to someone. I have the tracking information they received my phone on 6/12/14 @ 9;32 am Overall this is a good program and I'm glad they offer it for product replacement. But I feel like no one cares about the customer and getting the issue resolved!!!Desired Settlement: I would like them to contact me so I can find out what is going on! I want what I paid for either a refund so I can buy another phone! My phone fixed or an adequate replacement and I don't want hassle. That is what they advertise.!!!!

Business

Response:

June 25, 2014

Review: Sent my iPad in on 2/4/13 for repair and was told it could not be fixed. As of 3/4/13 no replacement or refund.

I purchased an iPad mini on 12/27/12 order # [redacted] along with a protection plan. On 1/29/13 I was in an accident that totaled my car and my iPad was under the seat. That night it rained and when I got out of the hospital I found my iPad under the seat in a puddle of water. I contacted [redacted] and they sent me to a warranty dept where I sent the iPad back on 3/4/13. I received an email 3/6/13 they received the product. Then I had to call on 3/20/13 to find out the status because no one followed up with me. I was then told on 3/20/13 it couldn't be fixed because it had water damage. Duh, I told them it had water damage so why did I have to send it in and wait two weeks to be told something I already know? Then I asked if I could have a replacement one, and was told no, we will have to refund your money and that would take 3 days. So on Friday 3/22/13 I call back to see if they can send me an electronic gift card so I could go to my local [redacted] and purchase a new one because I was leaving on Sunday 2/24/13 to go to a week long conference and needed my iPad for the meeting. I was told no, it will be Tuesday before someone will get back with you. Needless to say I was very inconvenienced during my meeting and it made it very difficult for me. I did get an email on Tuesday 2/26/13 that I would be receiving a refund and as of 3/4/13 no refund has been issued. So on 3/4/13 I contacted [redacted]'s customer service number and was told "Oh well, you will have to go through the service department for the refund, we can't help you." I am very, very disappointment in [redacted] lack of customer service and concern for their customers.Desired Settlement: I want my iPad replaced or at best a refund, and additional compensation for (1) my 30 days without my iPad, (2) their lack of care and concern (3) for causing me difficulty during a conference for a week when I bought the iPad specifically for that meeting. I would like my refund ASAP so I can go to [redacted] where I will be making all my future electronic purchases!!!

Business

Response:

March 26, 2013

Review: I purchased a desk top computer in 2011 along with a 3 year in home service contract. In may 2014 it started having a problem screen going blank. When I called, the person said it was probably the monitor and wanted to send me a box to ship it somewhere to be repaired. I informed her that I was disable and was unable to box it up, so she told me they would send someone out to repair it, I said great. The next day I received a phone call from a lady who told me they had discontinued the in home repair. the contract says in home service or prepaid shipping. I again told her I was disabled and could not package it up to ship. She said they would not do in home service. I asked if they would send someone out to pick it up and take it in for repair, she said no.Desired Settlement: send someone to my home and either repair my computer or take it to there shop and repair it

Business

Response:

Review: I have sent my tablet into this company 5 times. They keep saying the NEXT time I send it in I will get a refund. Now they say they lost records!!

MY husband purchased a [redacted] tablet on 11/22/12 and I opened the gift for Christmas 2012. It was broken out of the box. It would not charge. Because it was after 15 days since it was purchased, it could not be returned to [redacted]. I dealt with the manufacturer ASUS for the first year and then because my husband purchased the extended care warranty, the second year I dealt with Asurion on behalf of [redacted]. They told me from the beginning that if it was sent in 4 times, on the fourth they would reimburse me. Every time it came back it was fixed but would break again within a week to a month. Last two times I have made claims they say that it hasn't been sent in multiple times. The rep always takes off a time. They always say NEXT time that I send it in it will be reimbursed! I always talk to supervisors and same demeaning attitude. This time I am tired of the run around. This time I called one rep said that it would be covered under the lemon policy because I had sent it in so many times. Then once transferred to the supervisor, she said the records were lost and I had only sent it in 2 times!! She transferred me to another man who said YES it was covered under the lemon policy and that they would only do diagnostics on the tablet and they would call me with reimburse information. Never received a call so I called and the rep said they had sent back the ORIGINAL tablet! I asked to speak to the manager and he said that the records weren't lost but that they didn't have them all! And the NEXT time I sent it in it would be covered under the lemon policy. It is ironic that some reps tell the truth and say that I have sent it in so many times that it will be covered under the lemon policy but then some reps and ALL supervisors say something different. This company is extremely shady and crooked. I have names of some of the supervisors. Belinda and Ryan are the last two I have spoken to. Brian was one of the reps that spoke the truth. When confronted none of the supervisors will own to the reps actually saying the truth.

The last service number I was given was [redacted].

Belinda's badge number is [redacted].Desired Settlement: All I request is a refund or what is covered under the lemon policy. All I am asking is that the warranty be honored.

Business

Response:

December 11, 2014

Review: Sent product to service, recieved it 2 weeks later unrepaired and scratched and in worse condition than sent stating it was under "manu. Warranty".

Spoke to a service representitive about my product issue, the date of purchase, nature of product, etc. He told me to send it to service. I did so, and 2 weeks later I recieved my product unrepaired and in worse condition than when I had originally sent it. It had scratches and wouldnt even take discs anymore. I recieved a letter with my package saying it was left unrepaired because it was still under manufacturer warranty. However, my service plan was already in affect with asurion so they should have fixed it anyway. On my claim which I can still view online, it literally sates my plan is in affect the date of purchase. However in one of the many calls I had with asurion reps, they told me it had not kicked in till the manufacturer warranty expired even though it literally tells me on my account inforamtion with asurion that it already kicked in. I was assured by [redacted] customer care that my product was going to be repaired because I was "in the right" and asurion had made a mistake, however it didnt appear they did anything. I eventually got to the point where they told me to send it back to them but I dont want my [redacted] one to come back in pieces so I want to cancel my plans and get my money back from this warranty.They did not honor thier contract and I no longer want their plans. I just want my money back that I paid for the insurance. I also purchased this insurance for my [redacted] which hasnt broken but I would like to cancel that plan as well now that I know what kind of company this is and want my money back for that plan as well.Desired Settlement: I want the money I spent on the service plan for my [redacted] and my [redacted] One since they dont honor their contract.

Business

Response:

October

16, 2014

Review: Extended warranty plan misrepresented.

Purchased a [redacted] laptop on May 30, 2010 and purchased the extended coverage. Laptop was in need of service in 2011 and called "product assist" to get service. They advised me that the manufacturers warranty was in effect and I needed to take it to a ** authorized shop. I did so and computer worked fine. Called "product assist" on 9/9 to see about service. The website and Rep told me that the service plan was in effect until May 29, 2015. I asked to be transferred to the technical service area to troubleshoot the laptop and they informed me that the extended coverage expired on May 29, 2013 and not May 29, 2015. I escalated my call to 2 supervisors and they agreed that they made a mistake on the coverage when they first entered it in to the system. They stated that they manufacturers warranty was only for 1 year, and they entered 3 years. I purchased the extended warranty so that I would not have to worry about when coverage ended for a set amount of time. Up until 9/9/2014, I was under the impression that it ended in 2015. They changed the date when the warranty expired to May 29, 2013 while I was on the phone and they said that they are required to do that. They refused to change it back as that was my only proof of the unfair service practice. Fortunately, I was able to pull a version from my computer that shows the May 29, 2015 date before they changed it.Desired Settlement: I want the service contract reinstated to the original May 29, 2015 expiration date.

Business

Response:

September 26, 2014

Review: Company avoids honoring extended warranty by requiring consumer to provide a repair estimate on a product that no one will repair.

Asurion Claim # [redacted]. On 5/7/13, I purchased a [redacted] personal printer using my [redacted] credit card. On 6/12/14, the printer failed and would no longer work. Since [redacted]'s warranty had expired, I contacted [redacted] and they confirmed the pur[redacted] was covered under Chase's extended warranty program. [redacted] connected me to the provider, Asurion. An Asurion rep opened my claim and explained that along with the sales receipt, credit card receipt, and manufacturer's warranty, they also require a repair estimate as 'verification of failure'. I explained I had all those documents except a repair estimate, which I would not be able to obtain because there is no one - no store, vendor, manufacturer, etc. - that repairs personal printers. However Asurion still suggested contacting [redacted], where I purchased the printer, so I did, and [redacted] confirmed that since they do not repair printers, they would not examine one nor would they provide any related documentation. The Asurion rep suggested that when I submit the claim I provide instead the credit card and sales receipts of the replacement printer I had to buy as 'verification of failure' of the first printer. On 7/16/14 I faxed in the claim documents (credit card and sales receipt of original printer, manufacturer warranty, credit card and sales receipt of the replacement printer). On 7/21/14 an Asurion claims examiner called me and left a voice message that this was not sufficient and that they would still require verification of failure. I called back and spoke with another rep and I explained that this situation had been discussed previously: no store or vendor or manufacturer will provide a repair estimate, or 'diagnostic' or 'verification of failure' on an item when they do not repair or service that item. He just continued to repeat the same statements as the claims examiner and said the claims examiner would call me back. At this point I am filing a complaint with the Revdex.com because it appears to me that Asurion is seeking to avoid paying on this claim by requiring me to provide documentation which Asurion knows cannot be obtained. I hope the Revdex.com can help. Thank you.Desired Settlement: The purchase price of the printer: $139.99

Business

Response:

August 7, 2014

Review: Complaint taken over telephone by Revdex.com staff (**)

Consumer purchased a [redacted] GPS unit from a Florida [redacted] on 6-13-12 for $300. The unit was defective. The GPS was returned to consumer after repair and still did not work. Consumer has called the company several times and no return call.Desired Settlement: Send mailing label for return and complete refund.

Business

Response:

December 23, 2013

Review: I purchased a LeapPad 2 for my Grandson and the charger stopped wor[redacted]. I went to [redacted]s and purchased a new charger and I was offered a 15 month replacement plan for the "charger". Months later the new charger stopped wor[redacted] and I filed a claim. I was told by the representative to mail off BOTH the "charger" AND "leappad 2". I told the representative that my leappad isn't broken and do not have protection. The representative told me that was fine but with my warranty they would replace both the charger and leappad. I mailed both off as I was instructed and I only received a [redacted]s gift card of $44.99 (the price paid for the charger). I called in and questioned my leappad and I was then told that my leappad wasn't covered and that they don't sell warranties for just chargers and that must have been a mistake. In their records, they show me as having a leappad under warranty for $44.99. I said I have a receipt showing that I was sold a plan for the charger. The manager told me that they only sell plans for the leappad which comes with a charger and I should not have been offered a plan for a charger only and furthermore, I was reimbursed for my charger. I sent in my leappad that was not broken but mailed it in as I was instructed and now they are telling me that they are not responsible for ite** that was shipped in. I would like to have my leappad 2 back or either be reimbursed for the leappad that I was told to mail in.Desired Settlement: I would like to have my Leappad 2 returned to me and or either be reimbursed for the leappad. I was told to mail in my leappad and I only did as I was instructed. Its not my fault that they their records show me as having a leappad under warranty for $44.99 when in fact, I have the leappad charger covered for $44.99. I was told that I should not have been sold protection on the charger.

Business

Response:

November 21, 2013

Review: [redacted]: I understand your concern and I will assist you today. May I have your first name, last name, and phone number?

[1:54 PM] [redacted]: [redacted] ###-###-####

[1:54 PM] [redacted]: Thank you, **. [redacted]. Is this for a Straight Talk phone?

[1:54 P! M] [redacted]: yes

[1:54 PM] [redacted]: Thank you, one moment please.

[1:55 PM] [redacted]: When I initially filed a claim, I asked for the e-cert so I could order a phone as soon as possible. It said that I would have that 24-48 hours after the package was scanned.

[1:56 PM] [redacted]: I'm looking into your account and it doesn't show a form of reimbursement. Did you want to receive an Egift gard?

[1:56 PM] [redacted]: that would be fine...the last status update email I got said that a check would be sent via 1st class mail

[1:57 PM] [redacted]: I'm sorry, that was sent in error. Is your email [redacted]?

[1:57 PM] [redacted]: yes

[1:57 PM] [redacted]: Thank you, one moment please.

[2:00 PM] [redacted]: One more moment.

[2:02 PM] [redacted]: **. [redacted], I have this put in for you. Our claims department will issue your egift card in 5-7 business days.

[2:03 PM] [redacted]: Are you still there?

[2:03 PM] [redacted]: This is not acceptable. The first claim told me that I would have the egift card in 24-48 hours. This has been over a week.

[2:04 PM] [redacted]: I'm sorry but because there was not a form of reimbursement, I had to put that in for you.

[2:04 PM] [redacted]: You can call in at ###-###-#### and speak with a supervisor, **. [redacted].

[2:05 PM] [redacted]: I put in the reimbursement at the time. Please fix this.

[2:06 PM] [redacted]: You can speak with a supervisor. I don't have the t! ime...or a phone.

[2:06 PM] [redacted]: **. [redacted], I'm sorry, I put in the reimbursement for you. The time fram is 5-7 business days.

[2:07 PM] [redacted]: **. [redacted], I can't speak with a supervisor for you. If you need to make a complaint you will need to speak with them. I can have one to call you within 4 business hours if you like.

[2:08 PM] [redacted]: They can contact you via email if you don't have a phone.

[2:08 PM] [redacted]: Would you like for them to contact you via email?

[2:08 PM] [redacted]: I don't think you underst! and. I don't have a phone. You have my phone. I need this to be fixed now.

[2:08 PM] [redacted]: Would you like for them to contact you via email?

[2:09 PM] [redacted]: I would like for you to flag down a supervisor and ask them what to do to fix this.

[2:10 PM] [redacted]: Sir, I did what I was supposed to do to get you your reimburesment. I can't flag down a supervisor. Again, I can have a supervisor to contact you via email you within 4 business hours.

[2:11 PM] [redacted]: I have a hard time understanding why the wait time for an egift card is longer wi! th you that the standard wait time given by the initial claim

[2:12 PM] [redacted]: **. [redacted], I have explained that above. Because when you filed the claim online the system did not put in the form of reimbursement. Because of that happening, it has to be done manually.

[2:12 PM] [redacted]: your system error is not my fault...why am I the one being punished?

[2:12 PM] [redacted]: Therefore since it is not computer generated anymore, it will have to be done manually.

[2:13 PM] [redacted]: what is the email address for a supervisor?

[2:13 PM] [redacted]: **. [redacted], there is not an email that I can give you. I have to put it in and one will contact you within 4 business hours.

[2:14 PM] [redacted]: One moment and I will put this in for you.

[2:15 PM] [redacted]: This is very frustrating for me...I am not a happy customer and I will make sure other know of how difficult it is to file a claim.

[2:15 PM] [redacted]: Yes sir, I do understand. One moment.

[2:16 PM] [redacted]: Your company needs to do a better job...They apparently have not empowered their employees enough to ensure custome! r satisfaction.

[2:16 PM] [redacted]: I'll take this as a lesson learned to say "No" to the cashiers about the extended warranties.

[2:17 PM] [redacted]: **. [redacted], you will be receiving an email from a supervisor within 4 business hours.

[2:17 PM] [redacted] has left the room

Business

Response:

November 4, 2013

Review: I purchased a service warranty when I purchased my mower. I have had to use the warranty once before and at that time, although the warranty stated the servicing provider would come to my home to pick up my mower and return it after completing repairs, we transported it there and back because there would be a delay of more than 2 weeks if we waited on them to come get the mower.

Now we are needing repair again and I called Power Plus on 9/01/13 to file the claim. After being given several companies in the area that either don't work on mowers or don't work on my Brand mower, I am now back to one that had a month wait time in the beginning and was told that would be too long to wait. Well, now its nearly a month later and my mower still is sitting on my carport waiting to be repaired!!! This is uncalled for and when I asked Power Plus what they were going to do, they have no resolution to my problem.Desired Settlement: I would like to return my mower since there is no one to repair it around here, but I definitely would like a refund of the warranty at the very least. They cannot provide the services they promise. Hopefully I can find someone eventually myself that will repair it.

Business

Response:

October 24, 2013

Dear **. [redacted],

On behalf of N.E. W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file number. I would like to offer my apology that your experience with N.E. W. did not meet your expectations.

N.E.W. Customer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E. W. offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.

N.E.W. strives to provide world class customer service. Each call or letter that comes into N.E.W. regarding concerns or issues relating to our service plan(s) is thoroughly investigated.

According to your complaint filed with the Revdex.com, you purchased a service warranty when you purchased your lawn mower. The first time you utilized the service plan you were responsible for delivering your lawn mower for the repair and picking it up after it had been repaired. The second time your lawn mower needed service was September 1, 2013. The only service provider available to service your brand (Bad Boy) of lawn mower was the service center you were previously dissatisfied with. As of the date you filed your complaint your lawn mower had not been picked up to be repaired.

The desired resolution listed in your complaint is to be able to return your lawn mower to [redacted] and be refunded for the cost of the lawn mower and the service warranty.

A review of your service history for the service plan you purchased has been completed. The research revealed that the original service preformed on your lawn tractor was preventative maintenance under the manufacturer’s warranty by [redacted]. Pickup and delivery of a lawn tractor for this type of service (preventative maintenance) is not part of the Power Plus Plan’s responsibility. For preventative maintenance, it is up to the consumer to transport their equipment to and from the local service center.

The second time you contacted the Power Plus Plan on September 1, 2013 for service, the service center [redacted] was assigned the repair of your lawn tractor. They advised N.E. W. that they do not repair Bad Boy lawn tractors. Then [redacted] was assigned the repair of your lawn tractor on September 4, 2013, but advised N.E.W. that they were 30 days out in scheduling appointments for repairs. Due to this delay, [redacted] was assigned the repair of your lawn tractor on September 5, 2013. Notes in your service request indicate that you did not want to utilize [redacted] again. On September 13th your service request is noted that you could seek out an alternate service center and request reimbursement for the service. This is the last notation in your service request.

After receiving your complaint filed with the Revdex.com I contacted [redacted] and they advised that your mower would be picked up for service on Thursday, October 17, 2013 for repair. I called the contact number listed in your complaint on October 21, 2013 and left a message for a return call from you to verify that [redacted] had picked your lawn tractor up for servicing.

We spoke on October 23, 2013 and you indicated that [redacted] had picked your lawn tractor up on October 17, 2013. I let you know that I would follow up with [redacted] to determine where they were in the repair process. Once your lawn tractor has been repaired and returned to you, I will to contact you to discuss the initial delay in it being serviced.

I hope this response provides you with the necessary information to close out this complaint filed against N.E. W. If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####.

Regards,

Review: Customer service refuses to give an ETA for refund

I returned 2 tablets at the same time - one was refunded almost immediately - the other one has been received by them and signed into their system as the shipment required a signature confirmation. Their customer service can't/ won't give me an ETA for a refund on my products, it's ridiculous you pay for something that is inefficient and ineffective. I did my part now I expect this company to withhold their end of the deal or the very minimum answer a question with a straight answer. VERY unprofessional.Desired Settlement: Would like my refund !! I think you should also offer some sort of compensation for being so unprofessional.

Business

Response:

October

21, 2014

Review: On 1/19/2011 I purchased a mini fridge and a 1 yr. after mfg. warranty, before my fridge died in 11/2011 I called N.E.W and they informed me that I my product was still under Mfg. warranty and I must go through them, I said I did not want to I really just wanted to use my warranty to get a replacement product because I would have to mail the cord back at my expense, the rep said I had to use the mfg. because their warranty does not run consecutively with the mfg. warranty it starts after their warranty expires. So I HAD to use the mfg., I asked about my warranty and the rep I spoke with said the warranty would carry over to the new product, so I received the new product called N.E.W and they took my serial# of the new mini fridge updated my records and said I was good to go my warranty would start when the mfg. warranty ran out. I specifically asked, because I had to use the mfg. warranty on the initial fridge and was not able to use the NEW warranty. I called today 4/11/2013 because the mini fridge is no longer cooling only to be told my warranty has expired. I asked how could my warranty be expired I did not register my replacement fridge until Dec 2011 and it had a yrs warranty that expired Dec. 2012 This is now March 2013 how is that possible he said that the warranty started when the 1 yr. warranty ended on the old mini fridge ended. So what I had was a warranty running along side a mfg. warranty which they said I could not do initially ,along with the fact they said the warranty would start when my mfg. warranty on the new mini fridge ended. Not only was I misinformed but by their logic I would never have been able to use the warranty that I paid for. If the product was under mfg. warranty I must go through them but my NEW warranty was in use but could not be used. The warranty I paid for was never used, through no fault of my own NEW made it impossible to use.Desired Settlement: N.E.W customer service reps misrepresented the warranty to me and I was unable to use the warranty I purchased. They should honor what I was told by their customer service reps. And their supervisors should also be retrained because [redacted] ID# [redacted] was more focused on telling me where complaints go instead of answering the question he was asked.

Business

Response:

Review: Assurion not correctly handling warranty coverage on extended warranty purchase

Called Assurion for washing machine repair. They set an appt for tech to come diagnose problem. Later that day I was email stating delay on repair due to ordering hoses. I contacted Assurion, spoke with agent and supervisor. They base repair on common problems without tech seeing machine. The parts they wanted to replace would not fix problem. They did not want to send tech to diag my issue that was not related to hoses. I was then told if I didn't do it their way that if my machine was used, they would not cover repairs.Desired Settlement: I would like this company to do what is correct, which would be to send a repair person out to see what the washer is doing in flooding the laundry room and not a simple "leak" from a supply/intake hose. A proper repair requires a visit from a tech and a diagnostic and then order parts. Don't replace parts sight unseen.

Business

Response:

September 5, 2014

Review: I purchased insurance on my [redacted] from [redacted] which Asurion manages. My [redacted] broke and they won't fix or replace it.

I purchased an [redacted] from [redacted] a year ago and purchased the 3 year service plan because the plan covered my [redacted]. Here is the wording directly from the pamphlet.

Plan features include:**

* Prepaid shipping to an authorized service facility

for laptop computer repairs

* In-home service or prepaid shipping for desktop

computer repairs

* No lemon policy: If your computer requires more

than three repairs for the same defect during the

term of your service plan, we replace it.

* Power surge protection (from day one)

[redacted]: Keep your irreplaceable

photos, music, e-mail, and financial records

safe with our PC Care Center tools, available for

download at [redacted]

Coverage includes protection due to:**

* Mechanical and electrical breakdowns or failures

including those experienced during normal wear

and tear

* Defects in workmanship and materials

Now no where does it say if you have a screen crack or electrical damage we will not cover it. I was tricked into purchasing this insurance under the false pretense that if something happened I could call and have it taken care of. I have called twice on July 21st and my husband once to try and get service on our [redacted] to no avail. This company just wants to take your money. I bought this coverage do give me peace of mind and all it has done is cause a big headache.Desired Settlement: I just wish that they would honor what they say. The pamphlet does not mention any where about screen being cracked or damaged. I bought this coverage do give me peace of mind and all it has done is cause a big headache.

Business

Response:

August 7, 2014

Review: My tablet had a cracked screen and I shipped this product in under claim [redacted]. After repairing my tablet they shipped it to the wrong physical location. I emailed the company stating they had the wrong address & they never responded. I called and then live-chatted the company and they stopped the shipment. They have not returned the item since. The original shipping date was March 27th and it is now April 15th.

I have personal credit card and other information stored on my tablet. This company did not ship to the address on the account that created the claim, nor did they ship it to the address on the claim form.Desired Settlement: My company bills my time out at $88/hr and I have spent 5 hours on trying to get my property back. Not to mention that this is my daughter's favorite toy and I have been bombarded with a 4 yr old asking me every other hour where is it. This has been a huge hassle and I would like compensation for all of this aggravation.

Business

Response:

April 29, 2013

Check fields!

Write a review of N.E.W. Customer Services Companies, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

N.E.W. Customer Services Companies Rating

Overall satisfaction rating

Description: Insurance Services, Extended Warranty Contract Service Companies

Address: 648 Grassmere Park  Corporate Office, Nashville, Tennessee, United States, 37211

Phone:

Show more...

Web:

www.newcorp.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with N.E.W. Customer Services Companies, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for N.E.W. Customer Services Companies

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated