Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, when the spa has a new heater installed, this complaint will be resolved
Regards,
*** ***
Dear AllToday, Friday May 15th. of 2015 received copy of this issue and I have contacted our Distributor [redacted] to get more information about this issue. I should have a response by Monday and will address the situation as per our Warranty stipulates. We should not have any problem providing with the necessary parts to correct this water temperature issue.Thank you.[redacted]Technical support and Warranty Manager.[redacted]
Hi,I have had contact with D1 spas and requested assistance in resolving this problem since the distributor in [redacted] does not seem to have the knowledge or expertise. If the spa will not hold the proper...
temperature, then I would think it is a manufacturing problem thus one that should be addressed by the manufacturer. We have had contact with the [redacted] distributor again after my claim with the Revdex.com and they have promised to install a new heater (a stronger heater) a week ago. Nothing has happened. I have file this complaint with the Revdex.com because it has been like this constantly, nobody (the manufacturer or the distributor) will help resolve this problem. Please help us to get it fixed or it take it away. We are at our wits end. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, when the spa has a new heater installed, this complaint will be resolved
Regards,
*** ***
Dear AllToday, Friday May 15th. of 2015 received copy of this issue and I have contacted our Distributor [redacted] to get more information about this issue. I should have a response by Monday and will address the situation as per our Warranty stipulates. We should not have any problem providing with the necessary parts to correct this water temperature issue.Thank you.[redacted]Technical support and Warranty Manager.[redacted]
Hi,I have had contact with D1 spas and requested assistance in resolving this problem since the distributor in [redacted] does not seem to have the knowledge or expertise. If the spa will not hold the proper...
temperature, then I would think it is a manufacturing problem thus one that should be addressed by the manufacturer. We have had contact with the [redacted] distributor again after my claim with the Revdex.com and they have promised to install a new heater (a stronger heater) a week ago. Nothing has happened. I have file this complaint with the Revdex.com because it has been like this constantly, nobody (the manufacturer or the distributor) will help resolve this problem. Please help us to get it fixed or it take it away. We are at our wits end. Sincerely,[redacted]
This complaint seems to be with the dealer in [redacted], not the manufacturer in California?