Greetings, I am the Director of Operations at Ricker'sI am responding in regards to complaint ID [redacted] In the complaint it states that the customer received 7cents off per gallon, which is the discount that they should have received for their member rewards cardIn the complaint it states that our Ricker's Television commercials says, 10cents off per gallon and this information is untrue All of our advertisement states that customers can save up to 10cents a gallonIn many cases we have surpassed that savings for customers and in this instance it was at our standard of 7cents per gallon off discountWe have run promotions where customers save 124cents and even 20cents per gallon at many different locations, but our advertisement has always remained the sameI have attached a screen shot of our Rickers Rewards website which is where the customer would have had to go in order to sign up for their membership cardAll of our information has been properly advertised and I have also included a screen shot of our FAQ's that customers are able to see at any time, but especially when they sign up for the Ricker's Rewards MembershipThank you for your time, ***
Greetings, I am the Director of Operations at Ricker's. I am responding in regards to complaint ID [redacted]. In the complaint it states that the customer received 7cents off per gallon, which is the discount that they...
should have received for their member rewards card. In the complaint it states that our Ricker's Television commercials says, 10cents off per gallon and this information is untrue. All of our advertisement states that customers can save up to 10cents a gallon.
In many cases we have surpassed that savings for customers and in this instance it was at our standard of 7cents per gallon off discount. We have run promotions where customers save 124cents and even 20cents per gallon at many different locations, but our advertisement has always remained the same. I have attached a screen shot of our Rickers Rewards website which is where the customer would have had to go in order to sign up for their membership card. All of our information has been properly advertised and I have also included a screen shot of our FAQ's that customers are able to see at any time, but especially when they sign up for the Ricker's Rewards Membership.
Thank you for your time,
[redacted]
Greetings, I am the Director of Operations at Ricker'sI am responding in regards to complaint ID [redacted] In the complaint it states that the customer received 7cents off per gallon, which is the discount that they should have received for their member rewards cardIn the complaint it states that our Ricker's Television commercials says, 10cents off per gallon and this information is untrue All of our advertisement states that customers can save up to 10cents a gallonIn many cases we have surpassed that savings for customers and in this instance it was at our standard of 7cents per gallon off discountWe have run promotions where customers save 124cents and even 20cents per gallon at many different locations, but our advertisement has always remained the sameI have attached a screen shot of our Rickers Rewards website which is where the customer would have had to go in order to sign up for their membership cardAll of our information has been properly advertised and I have also included a screen shot of our FAQ's that customers are able to see at any time, but especially when they sign up for the Ricker's Rewards MembershipThank you for your time, ***
Greetings, I am the Director of Operations at Ricker's. I am responding in regards to complaint ID [redacted]. In the complaint it states that the customer received 7cents off per gallon, which is the discount that they...
should have received for their member rewards card. In the complaint it states that our Ricker's Television commercials says, 10cents off per gallon and this information is untrue. All of our advertisement states that customers can save up to 10cents a gallon.
In many cases we have surpassed that savings for customers and in this instance it was at our standard of 7cents per gallon off discount. We have run promotions where customers save 124cents and even 20cents per gallon at many different locations, but our advertisement has always remained the same. I have attached a screen shot of our Rickers Rewards website which is where the customer would have had to go in order to sign up for their membership card. All of our information has been properly advertised and I have also included a screen shot of our FAQ's that customers are able to see at any time, but especially when they sign up for the Ricker's Rewards Membership.
Thank you for your time,
[redacted]