New Direction Inc.

New Direction is in receipt of *** ***’s complaint. Upon receipt of the complaint a New Direction representative immediately contacted *** *** to see if her concerns could be resolved. After speaking with *** ***, New Direction believes that it would have been able to
assist her better in resolving her Discover account had she provided more information to New Direction at the time she learned of the lawsuit. That said New Direction was concerned with *** ***’s dissatisfaction. *** *** has since been provided with a full refund of fees that she paid to the company that provided her credit harassment mitigation servicesFurther New Direction has fully settled *** ***’s remaining Sears/Citi Bank credit card*** *** advised New Direction that she was satisfied with the outcome. As such we request that the Revdex.com conclude this matter as resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

New Direction is in receipt of Mr***’s complaintPrior to receiving the complaint filed with the Revdex.com, New Direction had addressed Mr***’s concernsMr*** enrolled into a 36-month program of which he remained for five monthsGiven Mr***’s early termination from his program,
New Direction was unable to settle his debt in this short amount of timeAs such, New Direction (ND) did not charge a fee for their servicesUpon enrollment, ND customers are advised during the program that their creditors can file legal action against them which is something also clearly disclosed to Mr***Mr*** was provided with a full refund of all deposits made into his program on August 22, Mr*** advised he was satisfied with the outcome. As such we request that the Revdex.com conclude this matter as resolved

We are in receipt of your complaint and have reviewed your fileYou enrolled into our no-advanced fee debt settlement programWe did not require the payment of a fee from you until a settlement was reached with one of your creditors and a payment was made to your creditorYou were enrolled in a
month program of which you remained for two monthsUnfortunately, this early termination did allow us the appropriate time to reach a settlement with your creditorsAs such, our company did not collect a fee from you In addition to enrolling into our program, you also executed separate agreements enrolling into services for banking and creditor harassment mitigation services which are separate from our companyWe have advised both companies of your complaint and they have agreed to return their fees to youWe have confirmed your checks were mailed on June 23, You should be receiving within 5-business days at the latest We believe this should resolve your complaint and request the complaint to be closed as satisfied. *** *** Vice President of Compliance

We are providing the following response to your complaint.  We will be more then happy to honor your request to remove your information from our future mailing list.  The letter you received was simply an offer into a no advance fee debt relief program. The mailer is generic in nature...

with generalized eligible debt ranges which are not specific to the recipient. Our representatives are trained to you remove you from our mailing list when the request is made. We apologize if you feel this was not the experience you received and understand if the program is not an interest to you, however our company does use scare tactics in speaking with our potential clients as you suggest. Our company offers a program which provides a great benefit to many people.At this time, we have removed your information from our future mailing list. We believe this will satisfy your complaint. If you have any further questions or concerns regarding this matter, please do not hesitate to contact us.

We will be more then happy to honor your request to remove your information from our future mailing list. The letter you received was simply an offer into a no advance fee debt relief program. The mailer is generic in nature with generalized eligible debt ranges which are not specific to the...

recipient. Our company offers a program which provides a great benefit to many people.   At this time, we have removed your information from our future mailing list. We believe this will satisfy your complaint. If you have any further questions or concerns regarding this matter, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. No contact was ever made with any of my creditors by telephone, only by faxes sent! Because of this non-professional service I incurred a court judgement by one of my creditors. 2. Further they kept on telling me not to worry everything would be "just fine" which was a blatant lie! 3. I demanded a refund in full of all monies paid into the program and took me 6 days to get my money back! Because of this business I am not forced into a bankruptcy which I am currently going through! I would like to leave this complaint on "open status" so New prospective clients can make an informed choice before dealing with them!
Regards,
[redacted] [redacted]

Dear [redacted],
We are in receipt of your letter dated August 25, 2014 regarding the above...

consumer.
Mr. [redacted], enrolled into our TSR complaint, no advance fee debt relief program. During his enrollment, we discussed the program which is a debt settlement program, not a debt consolidation program. We also discussed his monthly set aside savings payments. The client executed our agreement and completed a compliance recording in which he verbally agreed that he understood the program.
We contacted Mr. [redacted] regarding this complaint on September 3, 2014. We went over the program and his concerns. We have arranged for a full reversal of payments made into his dedicated savings account to be returned to him. Mr. [redacted] was happy with the resolution and stated he would be retracting his complaint filed against our company.
We believe this should resolve all concerns in this matter.
Sincerely,
[redacted]

We are in receipt of your complaint and have reviewed your file. You enrolled into our no-advanced fee debt settlement program. We did not require the payment of a fee from you until a settlement was reached with one of your creditors and a payment was made to your...

creditor. You were enrolled in a 25 month program of which you remained for two months. Unfortunately, this early termination did allow us the appropriate time to reach a settlement with your creditors. As such, our company did not collect a fee from you.   In addition to enrolling into our program, you also executed separate agreements enrolling into services for banking and creditor harassment mitigation services which are separate from our company. We have advised both companies of your complaint and they have agreed to return their fees to you. We have confirmed your checks were mailed on June 23, 2015. You should be receiving within 5-7 business days at the latest.   We believe this should resolve your complaint and request the complaint to be closed as satisfied.      [redacted] Vice President of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 At this time I would like to rescind my complain about these companies at least, for now. I want to thank you for your...

gallant effort in your investigated these companies…Now I see exactly what direction I need to take..Thanks again for your effort it helped a lot…[redacted]
Regards,
[redacted]

I spoke with a Debt Analyst there who was extremely professional and considerate. He was very proficient and did his work with integrity. He was very thorough and worked to enroll me. I did not enroll in the program but after dealing with him I felt that his skills and demeanor were of excellent capacity. The company was not overly pushy with a sales pitch and withdrew in a graciously professional manner when I decided not to take the offer. Great skills and customer service. Great program. If I need the program I would call them up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello  Revdex.com.  My complaint # [redacted]    In calling Consumer Justice Ctr, yesterday, they played a recording of...

my first conversation, last November, with New Direction in which they did tell me of the $210./month for first three months, then $60./mo thereafter to Consumer Justice Ctr for legal assistance, and the $9.95/month to Global Client Solutions (escrow service) which I saw on the agreement and thought sure, that's ok.     I had not remembered all that. She talked a bit fast for me, and sometimes my hearing isn't that good, and after each question for agreement, I was just saying, "Yes."   It was me.    This Debt Settlement action was all new to me and was a big step, as I was overwhelmed with credit card debt, and hated paying so much interest, and any relief was welcome, maybe I was in a daze.    Also I learned of more work the Consumer Justice Ctr did/does for me that I was not aware of.    For these reasons, I wished I hadn't made this complaint and would like to withdraw it. Can this be implemented? immediately?   Thank you for your help. Revdex.com, I'm sorry I took up your time and effort. Regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello  Revdex.com.  My complaint # [redacted]    In calling Consumer...

Justice Ctr, yesterday, they played a recording of my first conversation, last November, with New Direction in which they did tell me of the $210./month for first three months, then $60./mo thereafter to Consumer Justice Ctr for legal assistance, and the $9.95/month to Global Client Solutions (escrow service) which I saw on the agreement and thought sure, that's ok.     I had not remembered all that. She talked a bit fast for me, and sometimes my hearing isn't that good, and after each question for agreement, I was just saying, "Yes."   It was me.    This Debt Settlement action was all new to me and was a big step, as I was overwhelmed with credit card debt, and hated paying so much interest, and any relief was welcome, maybe I was in a daze.    Also I learned of more work the Consumer Justice Ctr did/does for me that I was not aware of.    For these reasons, I wished I hadn't made this complaint and would like to withdraw it. Can this be implemented? immediately?   Thank you for your help. Revdex.com, I'm sorry I took up your time and effort. Regards, 
[redacted]

We are...

providing the following response to your complaint.  
We will be more then happy to honor your request to remove your information from our future mailing list.
 
The letter you received was simply an offer into a no advance fee debt relief program. The mailer is generic in nature with generalized eligible debt ranges which are not specific to the recipient. Our representatives are trained to you remove you from our mailing list when the request is made. We apologize if you feel this was not the experience you received and understand if the program is not an interest to you, however our company does use scare tactics in speaking with our potential clients as you suggest. Our company offers a program which provides a great benefit to many people.
At this time, we have removed your information from our future mailing list. We believe this will satisfy your complaint. If you have any further questions or concerns regarding this matter, please do not hesitate to contact us.