New Direction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me At this time I would like to rescind my complain about these companies at least, for nowI want to thank you for your gallant effort in your investigated these companies Now I see exactly what direction I need to take..Thanks again for your effort it helped a lot [redacted] Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:No contact was ever made with any of my creditors by telephone, only by faxes sent! Because of this non-professional service I incurred a court judgement by one of my creditorsFurther they kept on telling me not to worry everything would be "just fine" which was a blatant lie! I demanded a refund in full of all monies paid into the program and took me days to get my money back! Because of this business I am not forced into a bankruptcy which I am currently going through! I would like to leave this complaint on "open status" so New prospective clients can make an informed choice before dealing with them! Regards, [redacted] [redacted]

Dear [redacted] , We are in receipt of your letter dated August 25, regarding the above consumer Mr [redacted] , enrolled into our TSR complaint, no advance fee debt relief programDuring his enrollment, we discussed the program which is a debt settlement program, not a debt consolidation programWe also discussed his monthly set aside savings paymentsThe client executed our agreement and completed a compliance recording in which he verbally agreed that he understood the program We contacted Mr [redacted] regarding this complaint on September 3, We went over the program and his concernsWe have arranged for a full reversal of payments made into his dedicated savings account to be returned to himMr [redacted] was happy with the resolution and stated he would be retracting his complaint filed against our company We believe this should resolve all concerns in this matter Sincerely, [redacted]

I spoke with a Debt Analyst there who was extremely professional and considerateHe was very proficient and did his work with integrityHe was very thorough and worked to enroll meI did not enroll in the program but after dealing with him I felt that his skills and demeanor were of excellent capacityThe company was not overly pushy with a sales pitch and withdrew in a graciously professional manner when I decided not to take the offerGreat skills and customer serviceGreat programIf I need the program I would call them up

We are in receipt of your complaint and have reviewed your fileYou enrolled into our no-advanced fee debt settlement programWe did not require the payment of a fee from you until a settlement was reached with one of your creditors and a payment was made to your creditorYou were enrolled in a month program of which you remained for two monthsUnfortunately, this early termination did allow us the appropriate time to reach a settlement with your creditorsAs such, our company did not collect a fee from you In addition to enrolling into our program, you also executed separate agreements enrolling into services for banking and creditor harassment mitigation services which are separate from our companyWe have advised both companies of your complaint and they have agreed to return their fees to youWe have confirmed your checks were mailed on June 23, You should be receiving within 5-business days at the latest We believe this should resolve your complaint and request the complaint to be closed as satisfied [redacted] Vice President of Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello Revdex.com My complaint # [redacted] In calling Consumer Justice Ctr, yesterday, they played a recording of my first conversation, last November, with New Direction in which they did tell me of the $210./month for first three months, then $60./mo thereafter to Consumer Justice Ctr for legal assistance, and the $9.95/month to Global Client Solutions (escrow service) which I saw on the agreement and thought sure, that's ok I had not remembered all thatShe talked a bit fast for me, and sometimes my hearing isn't that good, and after each question for agreement, I was just saying, "Yes." It was me This Debt Settlement action was all new to me and was a big step, as I was overwhelmed with credit card debt, and hated paying so much interest, and any relief was welcome, maybe I was in a daze Also I learned of more work the Consumer Justice Ctr did/does for me that I was not aware of For these reasons, I wished I hadn't made this complaint and would like to withdraw itCan this be implemented? immediately? Thank you for your helpRevdex.com, I'm sorry I took up your time and effortRegards, [redacted]