New Directions for Children,Youth,Adults & Families

Hello,Equinox members may cancel within the first year of membership when moving by providing days notice in California, accompanied by proof of relocationProvided that [redacted] was able to so submit the proof of relocation upon October [redacted] when expressing intent to cancel, there would have been no further billing.As a customer service gesture however, $has been refunded to the original form of payment ($for December dues, $for January dues)Please feel free to contact me directly with any questions or concerns.In good health, Mike K [redacted] Manager, Member Services

[redacted] signed up for a membership on His account was cancelled and refunded We apologize if he believed the facility would be open sooner and offered additional options to purchase a short term or to transfer his membership to a different facilityEach facility has its own price point and the pricing for the Flatiron location was provided to [redacted] We would not be able to honor the Gramercy pricing for a different facilityOur site communicated that the Gramercy facility was not yet open with the “Club Opening Soon” verbiage and understand that [redacted] wanted a more specific dateWe appreciate his feedback and will use it as an opportunity for growth and development

[redacted] can cancel his membership by speaking with a club manager, visiting the club and completing a cancellation form at the front desk signed off by him and a manager, or by submitting a certified letter to: Attn: Eduardo P [redacted] Equinox Park Avenue [redacted] ***We practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarkedMedical cancellations can be immediate if a medical note is provided that states that the member is unable to work out for a period of months or more [redacted] is still within his year of obligation and cannot have a cancellation effective date prior to unless he provides proof of the following:-Relocation: Member has relocated more than miles from an Equinox facility and can provide proof(day notice required)-Medical: Member is unable to exercise for a period to exceed months and has a signed doctor's note stating this.(Immediate cancellation)-Job Loss: Member must provide proof that they have lost their job(day notice required)These cancellation details were also included in the membership agreement signed by [redacted] on

I apologize for any miscommunication or lack of communication experienced during your sign upYour requested late start date was honored and began on The corporate membership through [redacted] is a flexible oneCancel requests are submitted via email and the cancellation takes effect the last day of the calendar month paid thruA one year obligation is not required of this corporate membershipYou were initially charged for one day in November and for the month of DecemberThere was also usage of the Equinox [redacted] facility during this timeWe would be unable to provide a refundYour account cancellation has been processed and will be effective 1/*/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not appropriately or timely address my concerns nor did they specifically respond to my requests for help If they do a yelp and other online and social media search, they will see my experience at this particular club was by no means unique and many others have expressed their dissatisfaction with this specific location's management If Equinox cares about maintaining a consistent level of quality, they should take customer concerns seriously and address them in a meaningful manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon,We have proceeded to cancel ***'s account effective immediatelyA refund in the amount of $has been refunded back to the original form of payment as wellThank you, [redacted] ***

On September [redacted] 2016, member Gerald C [redacted] , signed a membership agreement that indicated that the agreement was for a minimum of twelve months, at which time membership may be terminated at any time with forty five days notice to EquinoxWhile within the one year obligation, the membership can be cancelled with forty five days' notice for relocation(member must provide proof that they have relocated more than miles from an Equinox facility), job loss (member must provide proof of job loss), and medical (medical note is required and account will be cancelled immediately)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was not told about the 12-month commitment, and I do not remember signing a paper contract agreeing to a 12-month commitmentI received an email copy of the "membership agreement" which appears to have an electronically produced version of my signature (highly pixelated), that I was likely asked to input on some sort of tablet deviceIf that was the case, then I was likely misled about what I was signingIf the company has a paper copy of the contract with an *original [redacted] version of my signature, in ink, I would like to see a color photograph of it.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Equinox Fitness Club regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I've already provided proof refuting this statementI personally signed my wife up under my Aegis membership, and there is no basis for anything contraryIf Equinox presents records, you'll see my signature at the bottom of both contracts, and my card used for the initial payment, both matching the rate given to Aegis membershipsI encourage Equinox to submit these records, as I was not provided a copyI don't know know how long Equinox can delay and misleadI also encourage them to review the following advisory from Revdex.com: Please be careful to make statements that are correct and not likely to create liability for you when they are published In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize that [redacted] had a disappointing experienceWe strive to provide star customer service and apologize for any inconvenience caused by this situationThe General Manager and Group Fitness Manager has addressed [redacted] ***'s concerns with the instructor and will use your feedback as a means of continuing to coach and develop our staffWe thank [redacted] *** for her loyalty and patience as an Equinox member and look forward to creating a more positive experience for her in the future

Attached is a PDF with emails between my partner, [redacted] , and Equinox COO, Scott R***, and between me and Equinox GM Matthew C [redacted] Please let me know if you need anything elseThank you so much for your help!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] 's concerns and experiences have been escalated to the Equinox management teamHis account cancellation and refund have both been processed and no further billing will be incurred

Revdex.com:At this time, I have not been contacted by Equinox Fitness regarding complaint ID [redacted] .Sincerely, [redacted]

We apologize to to [redacted] for the erroneous charge as well as the lapse in communication regarding cancellation of his membershipHis membership is cancelled and the charge for $has been refunded to original form of payment.If [redacted] has further questions, concerns or considerations he can call Member Services at ###-###-####.Thank you very much