New Earth Landscape, LLC

Hi ***,Again we cannot and will not ship to an NON Matching Address as explained in my previous email Here are your Options at this point and I have also Emailed you several times previously Stating these options.#Ship to the Address Matching your Credit Card Payment Matching your Online Bidding Account.#Make Payment to a Matching Credit Card Address and We will send this With the Shipper to be Shipped Back out however it must Ship to the Address that Matches the Card you pay with and I will Then Refund the Original Payment.#I will Refund your Payment and We will keep the merchandise.Please let me know how you would like to Proceed.Thank You,Naomi H***Office Manager

First - Thank you for giving us a reply hereBut what you said is totally unreasonable and unacceptable.1: The payment is done over a month and I have already provided all my credit card details to you via email - There is no Credit Card Theft!2: In your terms - You did not mention that the delivery address should match the payment addressAnd You did not let me know this point before the payment (Otherwise, I won't fill in France address)That is your fault, not mineYou have choises:: Refund my payment if you can not send my lot to the US address2: I can repay the lot with a new delivery addressThen you can refund the first payment then ship my lot.I do not want to start legal proceedingsBut if you still did not realize you are doing a wrong thing - I have to

Dear Mr***,As you are Aware we were very accommodating to you during this entire process, I spoke with you several times as well as Lydia did and we corresponded by Email over Times Never once did we change our Stories we made it very clear to you that due to credit Card "Fraud" and Strict regulations that we are under any items that you purchase with your Credit Card must ship to the Address that Matches were the Credit Card Statements go to this is a Strict Policy that our Credit Card Processor requires to us to due to the high rate of Fraud and Credit Card Theft When your "friend" called in to make payment to the Address he wanted the item to ship to when we Ran the payment the credit Card Slip once again came back as a "No Match" meaning that the Address your friend gave to us did not match the Address the Credit Card Statements were being sent to We explained this to you several times from day one We deal with over 10,Customers Each week who all follow this same policy and understand this policy is in effect to protect merchants and to protect consumers against credit card Fraud We will not be able to ship this to justt any address you chose Im sorry as we have explained this numerous times to you we are more then eager and willing to ship this to you at your address but are unable to send this to an "unverified" address that does not match the paying credit card.Please let me know if youd like to proceed with shipping this out to you at your address All My Best,Naomi H***Office ManagerEJS Auction & Consignment, LLC

Mr*** is expecting us to Ship his Item to him for Less than what the Actual Shipping cost is. The Reason I reduced the Price to $because this is exactly what it will cost us to Ship this item to him. I Waived the Handling Charges and that is the reason it was Reduced to
$10.00. Mr*** was never hung up on he was very angry when I was speaking to him and in fact hung up on me. Im sorry he is unhappy with services but we do not ship items for Free and that is clearly stated in our Terms and Conditions that Shipping is to be paid separate

First - Thank you for giving us a reply here. But what you said is totally unreasonable and unacceptable.1: The payment is done over a month and I have already provided all my credit card details to you via email - There is no Credit Card Theft!2: In your terms - You did not mention that the delivery address should match the payment address. And You did not let me know this point before the payment (Otherwise, I won't fill in France address). That is your fault, not mine. You have 2 choises:1 : Refund my payment if you can not send my lot to the US address. 2: I can repay the lot with a new delivery address. Then you can refund the first payment then ship my lot.I do not want to start legal proceedings. But if you still did not realize you are doing a wrong thing - I have to.

Hi [redacted],Again we cannot and will not ship to an NON Matching Address as explained in my previous email.  Here are your 3 Options at this point and I have also Emailed you several times previously Stating these options.#1. Ship to the Address Matching your Credit Card Payment Matching your Online Bidding Account.#2. Make Payment to a Matching Credit Card Address and We will send this With the Shipper to be Shipped Back out however it must Ship to the Address that Matches the Card you pay with and I will Then Refund the Original Payment.#3. I will Refund your Payment and We will keep the merchandise.Please let me know how you would like to Proceed.Thank You,Naomi H[redacted]Office Manager

Dear Mr. [redacted],As you are Aware we were very accommodating to you during this entire process, I spoke with you several times as well as Lydia did and we corresponded by Email over 15 Times.  Never once did we change our Stories we made it very clear to you that due to credit Card "Fraud" and...

Strict regulations that we are under any items that you purchase with your Credit Card must ship to the Address that Matches were the Credit Card Statements go to this is a Strict Policy that our Credit Card Processor requires to us to due to the high rate of Fraud and Credit Card Theft.  When your "friend" called in to make payment to the Address he wanted the item to ship to when we Ran the payment the credit Card Slip once again came back as a "No Match" meaning that the Address your friend gave to us did not match the Address the Credit Card Statements were being sent to.  We explained this to you several times from day one.  We deal with over 10,000 Customers Each week who all follow this same policy and understand this policy is in effect to protect merchants and to protect consumers against credit card Fraud.  We will not be able to ship this to justt any address you chose Im sorry as we have explained this numerous times to you we are more then eager and willing to ship this to you at your address but are unable to send this to an "unverified" address that does not match the paying credit card.Please let me know if youd like to proceed with shipping this out to you at your address.  All My Best,Naomi H[redacted]Office ManagerEJS Auction & Consignment, LLC