I am sorry this customer has the complaint she has She did drop off the vehicle, however there was never any mention to paint the spoiler as she ascertainsThe agreed upon repair order states that we were to remove the spoiler and fill the holes on the trunk lid The spoiler was not supposed to be painted, as it only had minor scratches and it was ready to be returned to the owner upon pickup, as we typically do when our customers decide to remove a spoiler The customer also mentioned that she brought in two headlights that she had purchased and we took the parts prices off the original estimate.We try to finish our jobs in a timely manner Her car had been in a front end collision (she states three years prior) and we had to order some parts (aftermarket fender & front bumper), install them on the vehicle, in addition to the parts that she brought in and then paint the entire vehicle To do this within a week is not always possible We did the best we could in that timeframe The painting of the trim around the window trim was not done properly and I agreed with her to either have her leave the car and pick up on Monday, drop off the car for a day or remove the $off the bill that we charged for the prep & paint of the window trim Indeed we provided a check for $on 20APRto address this issue This was the day she had someone come in to pick up her spoilerThe customer complained that there was a gap between the headlight (she provided) and the aftermarket bumper and aftermarket fender that we ordered There was a small gap, which I explained happens on occasion with aftermarket parts The fit and finish of some of these inexpensive parts is not the best.She mentions she paid extra for "surfacing" which is surface reconditioning that we had to do on the hood, roof and the left 1/panel, due to the clear coat delamination that was occuring because of the sun damage to her paint This had nothing to do with the alignment (gap) of a bumper and a headlight.She complains about blotchy paint This is something I still have yet to see She posted photos on the internet which does not show and paint defects I have seen her car and it looked like a very nice paint service that we provided.After she has the car for several days, she complains that her taillights did not work (the brake lights did work) and some of her interior lights We said to bring it in so that we can take a look to see if anything was related to what we did to the vehicle As it turns out when she did bring in the vehicle later that next week, there was a fuse that had burnt out and we took about 30-mins to diagnose and resolve the problem for her at no charge! (This diagnosis would have cost anywhere between $50-at any mechanics shop.) This fuse issue was not related to the install of any parts that we did, even the headlights (that she provided) were working correctly when the car left She noticed only because the interior lights on her dash console had gone out.As far as the phone conversation goes, we tried to communicate clearly and respectfully for her to bring the car in so that we can address any of her issues.She would like to make a formal complaint here and does not ask for a specific desired settlement We have provided above and beyond what this customer paid for We diagnosed the cause of her lights going out, for free and provided a fuse to fix the problem This was unrelated to the repairs that we did The trim paint issue we have already provided them a refund check for $since they were not satisfied with the repair, which I obviously concurred.Again, we are sorry things went the way they did with her I had even agreed to paint the spoiler after the fact for her, due to any misunderstanding between us on that, since there was no mention of this on the repair order and when the car was dropped off The spoiler painting was put on hold due to the fact that she called Maaco Corp twice to complain about what happened, then put two (very negative) posts on [redacted] and now this, with the Revdex.com So here we are We try to do our best at all times and we try to "do the right thing."Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They lie and lie, it's not my fault they didn't write down on the work order my requests , they obviously do this on pour pose when they promise customers there requests to get out of actually doing itI mentioned the spoiler to be painted and remover just in cause I ever wanted to put it back on and they said that was completely fine and it was included in the paint price already and it would be no big deal at all and what do they do? They don't write it down and all all shocked when I asked for it back and then they hold it rancid when I call corporate on them for all the things they did wrong to my car and sand it down and rip all the wires out of it and tell me now it won't be painted even tho it was there for a week after I had already picked up my car and it was way beyond agreed apon that it would be painted and they would call me to revive itSo disappointed in this place and if you read any reviews there all my same situation so it's obvious all customers against this junk hole of a place!Regards,*** ***
I am sorry this customer has the complaint she has. She did drop off the vehicle, however there was never any mention to paint the spoiler as she ascertains. The agreed upon repair order states that we were to remove the spoiler and fill the holes...
on the trunk lid. The spoiler was not supposed to be painted, as it only had minor scratches and it was ready to be returned to the owner upon pickup, as we typically do when our customers decide to remove a spoiler. The customer also mentioned that she brought in two headlights that she had purchased and we took the parts prices off the original estimate.<She keeps mentioning a "[redacted]," of whom we do not know. We have no one here from Mars...>We try to finish our jobs in a timely manner. Her car had been in a front end collision (she states three years prior) and we had to order some parts (aftermarket fender & front bumper), install them on the vehicle, in addition to the parts that she brought in and then paint the entire vehicle. To do this within a week is not always possible. We did the best we could in that timeframe. The painting of the trim around the window trim was not done properly and I agreed with her to either have her leave the car and pick up on Monday, drop off the car for a day or remove the $80 off the bill that we charged for the prep & paint of the window trim. Indeed we provided a check for $80 on 20APR15 to address this issue. This was the day she had someone come in to pick up her spoiler. The customer complained that there was a gap between the headlight (she provided) and the aftermarket bumper and aftermarket fender that we ordered. There was a small gap, which I explained happens on occasion with aftermarket parts. The fit and finish of some of these inexpensive parts is not the best.She mentions she paid extra for "surfacing" which is surface reconditioning that we had to do on the hood, roof and the left 1/4 panel, due to the clear coat delamination that was occuring because of the sun damage to her paint. This had nothing to do with the alignment (gap) of a bumper and a headlight.She complains about blotchy paint. This is something I still have yet to see. She posted photos on the internet which does not show and paint defects. I have seen her car and it looked like a very nice paint service that we provided.After she has the car for several days, she complains that her taillights did not work (the brake lights did work) and some of her interior lights. We said to bring it in so that we can take a look to see if anything was related to what we did to the vehicle. As it turns out when she did bring in the vehicle later that next week, there was a fuse that had burnt out and we took about 30-40 mins to diagnose and resolve the problem for her at no charge! (This diagnosis would have cost anywhere between $50-100 at any mechanics shop.) This fuse issue was not related to the install of any parts that we did, even the headlights (that she provided) were working correctly when the car left. She noticed only because the interior lights on her dash console had gone out.As far as the phone conversation goes, we tried to communicate clearly and respectfully for her to bring the car in so that we can address any of her issues.She would like to make a formal complaint here and does not ask for a specific desired settlement. We have provided above and beyond what this customer paid for. We diagnosed the cause of her lights going out, for free and provided a fuse to fix the problem. This was unrelated to the repairs that we did. The trim paint issue we have already provided them a refund check for $80 since they were not satisfied with the repair, which I obviously concurred.Again, we are sorry things went the way they did with her. I had even agreed to paint the spoiler after the fact for her, due to any misunderstanding between us on that, since there was no mention of this on the repair order and when the car was dropped off. The spoiler painting was put on hold due to the fact that she called Maaco Corp twice to complain about what happened, then put two (very negative) posts on [redacted] and now this, with the Revdex.com. So here we are. We try to do our best at all times and we try to "do the right thing."Thank you.
I am sorry this customer has the complaint she has She did drop off the vehicle, however there was never any mention to paint the spoiler as she ascertainsThe agreed upon repair order states that we were to remove the spoiler and fill the holes on the trunk lid The spoiler was not supposed to be painted, as it only had minor scratches and it was ready to be returned to the owner upon pickup, as we typically do when our customers decide to remove a spoiler The customer also mentioned that she brought in two headlights that she had purchased and we took the parts prices off the original estimate.We try to finish our jobs in a timely manner Her car had been in a front end collision (she states three years prior) and we had to order some parts (aftermarket fender & front bumper), install them on the vehicle, in addition to the parts that she brought in and then paint the entire vehicle To do this within a week is not always possible We did the best we could in that timeframe The painting of the trim around the window trim was not done properly and I agreed with her to either have her leave the car and pick up on Monday, drop off the car for a day or remove the $off the bill that we charged for the prep & paint of the window trim Indeed we provided a check for $on 20APRto address this issue This was the day she had someone come in to pick up her spoilerThe customer complained that there was a gap between the headlight (she provided) and the aftermarket bumper and aftermarket fender that we ordered There was a small gap, which I explained happens on occasion with aftermarket parts The fit and finish of some of these inexpensive parts is not the best.She mentions she paid extra for "surfacing" which is surface reconditioning that we had to do on the hood, roof and the left 1/panel, due to the clear coat delamination that was occuring because of the sun damage to her paint This had nothing to do with the alignment (gap) of a bumper and a headlight.She complains about blotchy paint This is something I still have yet to see She posted photos on the internet which does not show and paint defects I have seen her car and it looked like a very nice paint service that we provided.After she has the car for several days, she complains that her taillights did not work (the brake lights did work) and some of her interior lights We said to bring it in so that we can take a look to see if anything was related to what we did to the vehicle As it turns out when she did bring in the vehicle later that next week, there was a fuse that had burnt out and we took about 30-mins to diagnose and resolve the problem for her at no charge! (This diagnosis would have cost anywhere between $50-at any mechanics shop.) This fuse issue was not related to the install of any parts that we did, even the headlights (that she provided) were working correctly when the car left She noticed only because the interior lights on her dash console had gone out.As far as the phone conversation goes, we tried to communicate clearly and respectfully for her to bring the car in so that we can address any of her issues.She would like to make a formal complaint here and does not ask for a specific desired settlement We have provided above and beyond what this customer paid for We diagnosed the cause of her lights going out, for free and provided a fuse to fix the problem This was unrelated to the repairs that we did The trim paint issue we have already provided them a refund check for $since they were not satisfied with the repair, which I obviously concurred.Again, we are sorry things went the way they did with her I had even agreed to paint the spoiler after the fact for her, due to any misunderstanding between us on that, since there was no mention of this on the repair order and when the car was dropped off The spoiler painting was put on hold due to the fact that she called Maaco Corp twice to complain about what happened, then put two (very negative) posts on [redacted] and now this, with the Revdex.com So here we are We try to do our best at all times and we try to "do the right thing."Thank you
I would like to make a formal complaint
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They lie and lie, it's not my fault they didn't write down on the work order my requests , they obviously do this on pour pose when they promise customers there requests to get out of actually doing itI mentioned the spoiler to be painted and remover just in cause I ever wanted to put it back on and they said that was completely fine and it was included in the paint price already and it would be no big deal at all and what do they do? They don't write it down and all all shocked when I asked for it back and then they hold it rancid when I call corporate on them for all the things they did wrong to my car and sand it down and rip all the wires out of it and tell me now it won't be painted even tho it was there for a week after I had already picked up my car and it was way beyond agreed apon that it would be painted and they would call me to revive itSo disappointed in this place and if you read any reviews there all my same situation so it's obvious all customers against this junk hole of a place!Regards,*** ***
I am sorry this customer has the complaint she has. She did drop off the vehicle, however there was never any mention to paint the spoiler as she ascertains. The agreed upon repair order states that we were to remove the spoiler and fill the holes...
on the trunk lid. The spoiler was not supposed to be painted, as it only had minor scratches and it was ready to be returned to the owner upon pickup, as we typically do when our customers decide to remove a spoiler. The customer also mentioned that she brought in two headlights that she had purchased and we took the parts prices off the original estimate.<She keeps mentioning a "[redacted]," of whom we do not know. We have no one here from Mars...>We try to finish our jobs in a timely manner. Her car had been in a front end collision (she states three years prior) and we had to order some parts (aftermarket fender & front bumper), install them on the vehicle, in addition to the parts that she brought in and then paint the entire vehicle. To do this within a week is not always possible. We did the best we could in that timeframe. The painting of the trim around the window trim was not done properly and I agreed with her to either have her leave the car and pick up on Monday, drop off the car for a day or remove the $80 off the bill that we charged for the prep & paint of the window trim. Indeed we provided a check for $80 on 20APR15 to address this issue. This was the day she had someone come in to pick up her spoiler. The customer complained that there was a gap between the headlight (she provided) and the aftermarket bumper and aftermarket fender that we ordered. There was a small gap, which I explained happens on occasion with aftermarket parts. The fit and finish of some of these inexpensive parts is not the best.She mentions she paid extra for "surfacing" which is surface reconditioning that we had to do on the hood, roof and the left 1/4 panel, due to the clear coat delamination that was occuring because of the sun damage to her paint. This had nothing to do with the alignment (gap) of a bumper and a headlight.She complains about blotchy paint. This is something I still have yet to see. She posted photos on the internet which does not show and paint defects. I have seen her car and it looked like a very nice paint service that we provided.After she has the car for several days, she complains that her taillights did not work (the brake lights did work) and some of her interior lights. We said to bring it in so that we can take a look to see if anything was related to what we did to the vehicle. As it turns out when she did bring in the vehicle later that next week, there was a fuse that had burnt out and we took about 30-40 mins to diagnose and resolve the problem for her at no charge! (This diagnosis would have cost anywhere between $50-100 at any mechanics shop.) This fuse issue was not related to the install of any parts that we did, even the headlights (that she provided) were working correctly when the car left. She noticed only because the interior lights on her dash console had gone out.As far as the phone conversation goes, we tried to communicate clearly and respectfully for her to bring the car in so that we can address any of her issues.She would like to make a formal complaint here and does not ask for a specific desired settlement. We have provided above and beyond what this customer paid for. We diagnosed the cause of her lights going out, for free and provided a fuse to fix the problem. This was unrelated to the repairs that we did. The trim paint issue we have already provided them a refund check for $80 since they were not satisfied with the repair, which I obviously concurred.Again, we are sorry things went the way they did with her. I had even agreed to paint the spoiler after the fact for her, due to any misunderstanding between us on that, since there was no mention of this on the repair order and when the car was dropped off. The spoiler painting was put on hold due to the fact that she called Maaco Corp twice to complain about what happened, then put two (very negative) posts on [redacted] and now this, with the Revdex.com. So here we are. We try to do our best at all times and we try to "do the right thing."Thank you.