New England & Associates

Hello, My name is [redacted] I'm the former owner of [redacted] I resigned on 11/14/as the distributor The new own took over the Buisness when I resignedHis name is [redacted] Phone # [redacted] The name of the company now is [redacted] However in an effort to help the customer I gave her my old service manger numberGave her my personal cell number for assistance in the futureHer machine has been fix and is running properly now Let me know it there is something else I can do to help Regards, [redacted]

Hello,   My name is [redacted]. I'm the former owner of [redacted] I resigned on 11/14/14 as the distributor.  The new own took over the Buisness when I resigned. His name is [redacted] Phone # [redacted]. The name of the company now is [redacted]. ...

  However in an effort to help the customer I gave her my old service manger number. Gave her my personal cell number for assistance in the future. Her machine has been fix and is running properly now.   Let me know it there is something else I can do to help.   Regards, [redacted]

Review: A salesperson came into our home sometime around December 2014 and showed us a Kirby product. We explained to the Salesperson what we were looking for as far as the quality of a vacuum cleaner. The salesperson misrepresented the item that he was selling, we are currently in the process of having the item fixed at our expense. I feel like the Salesperson misrepresented the item to make a sale and now the company is our of business and we have now where to turn and are still paying on a vacuum that we have had only 3 months and are supposed to pay for 3 years under the terms of our agreement.Desired Settlement: I would like to somehow be able to return this vacuum cleaner and not be responsible for the remaining balance. We were sold this item under false advertisement.

Business

Response:

Hello, My name is [redacted]. I'm the former owner of [redacted] I resigned on 11/14/14 as the distributor. The new own took over the Buisness when I resigned. His name is [redacted] Phone # [redacted]. The name of the company now is [redacted]. However in an effort to help the customer I gave her my old service manger number. Gave her my personal cell number for assistance in the future. Her machine has been fix and is running properly now. Let me know it there is something else I can do to help. Regards, [redacted]

Review: Purchase and paid in full for a Kirby Sentria Vaccum System Cost $ 1060.00Paid in Full . Have tried to reach salesman and company for return of item.Has not worked properly since date of purchase.Desired Settlement: Equipement is brand new and attachments are in the exact baox as delivered would like settlement as close to purchase price. $ 1060.00Good thing I did not give them my [redacted] as a trade as requested.

Business

Response:

On October 22nd 2013 I contacted the consumer and let her know that she can come and bring her Kirby in at her earliest convince. I let her know that her machine was covered under warranty and we would do whatever she needed to make her satisfied. I also send her an email with our address and hours. If you have any questions or concerns please call me at [redacted].

My very best,

Office Manager