New England Auto Network

I went to New England Auto Network looking to purchase a car, I had some idea of what I wantedI gave them all the information they needed to research and find me the carWithin a week they tracked it down, notified me, and sent the car through multiple safety inspectionsFrom there papers were signed and I was driving off very satisfied and excited for my new SUV! I am not one to like any body that pushes hard to sell anythingI felt extremely comfortable throughout the entire processIt was very refreshing to do business with down to earth, honest people If your looking for somewhere to get a car, consider New England Auto NetworkI promise you won't be dissatisfied!

DON'T do buisness with NE Auto Network! Drove up to look at an JeepDidn't bother to even test drive that oneFrame was rotting outZach [redacted] showed me a Dodge JourneyI liked it and put a $down on it on 4/25/Went to secure financing through a credit union he suggestedFinancing denied on 4/27/No big deal right? WRONG! After notifying Zach that financing was denied and asking about my depositHe claimed that he'd have his accounting dept refund it05/06/- messaged him about refund status - claimed he'd look into itI have heard NOTHING from them since them, despite repeated messages and callsAbsolutely UNETHICAL business practices! Still don't have my refund yet!

Worst Dealership to go to shoppers.If your buying , please DONT BUY AT N.E AUTO NETWORK.

I put a deposit on a car 2 years ago from a so called dealer sales person "Joey", they sold the car I had put a deposit on and for OVER TWO YEARS I'm still fighting the so called manager Kurt for my refund..

Revdex.com PLEASE DO CONSUMERS A FAVOR , FINE both manager and sales person JOEY and close the doors to that dealer .If they did this to me, I wonder how many more poor victims have been scam by these Cowards.

DON'T do buisness with NE Auto Network! Drove up to look at an 07 Jeep... Didn't bother to even test drive that one.. Frame was rotting out. Zach ** showed me a Dodge Journey... I liked it and put a $1000 down on it on 4/25/16. Went to secure financing through a credit union he suggested... Financing denied on 4/27/16. No big deal right? WRONG! After notifying Zach that financing was denied and asking about my deposit.. He claimed that he'd have his accounting dept refund it. 05/06/16 - messaged him about refund status - claimed he'd look into it. I have heard NOTHING from them since them, despite repeated messages and calls. Absolutely UNETHICAL business practices! Still don't have my refund yet!

I went to New England Auto Network looking to purchase a car, I had some idea of what I wanted. I gave them all the information they needed to research and find me the car. Within a week they tracked it down, notified me, and sent the car through multiple safety inspections. From there papers were signed and I was driving off very satisfied and excited for my new SUV!

I am not one to like any body that pushes hard to sell anything. I felt extremely comfortable throughout the entire process. It was very refreshing to do business with down to earth, honest people.

If your looking for somewhere to get a car, consider New England Auto Network. I promise you won't be dissatisfied!

I put 500 $ for a car with no oblication to get the car. I got a better car in other place but never got my 500 back from this people.I went to this dealer to get a car. I put 500$ so they can hold the car with no oblication on getting the car. I got a better deal in another dealer I have call and call and never got a answer when I am going to get my money I have talk with several employe and they say I have give [redacted] your info he will call you back how ever 3 month has pass and never call me I jost want my mony back.Desired SettlementMy 500 dollar Business Response Thank you for reaching out to us regarding this matter. The issue with the deposit has been mutually resolved and [redacted] indicated that he closed this dispute. Please contact him regarding this matter as concern is growing regarding the current status of this complaint. Please follow up with me regarding his response.Thanks again.[redacted]New England Auto Network[redacted]

I went to New England Auto Network looking to purchase a car, I had some idea of what I wanted. I gave them all the information they needed to research and find me the car. Within a week they tracked it down, notified me, and sent the car through multiple safety inspections. From there papers were signed and I was driving off very satisfied and excited for my new SUV!
I am not one to like any body that pushes hard to sell anything. I felt extremely comfortable throughout the entire process. It was very refreshing to do business with down to earth, honest people.
If your looking for somewhere to get a car, consider New England Auto Network. I promise you won't be dissatisfied!

New england auto network sold me a vehicle with a fraudulent warrenty from [redacted] inc. I contacted [redacted] inc and they have no record of New England Auto Sold me a truck with engine and body damage. Truck didn't pass inspection. Dealer wouldn't pay for the repairs or take the truck back. Truck breaks down one month later. Gets towed to mechanic for repair and find out New England Auto network never sent in paperwork to [redacted] inc. warranty nor does NEAN even work with this warranty company. Truck has been at auto repair for 8 weeks, hasn't been repaired and dealer where I purchased the truck will not call me back nor are they in contact with repair shop. Desired SettlementI've contacted a lawyer and we are drafting a letter asking to buy the truck back for $16,500.00 for the cost of the truck,taxes,insuance. The letter should be mailed by mid week. Business Response From the very beginning of ownership, [redacted] repeatedly made the statement that he felt he overpaid for the truck. I repeatedly assured him that the price he paid was in fact a very good price and was approx 3,000 behind retail book value guides known as kbb and nada. [redacted] requested that we repurchase the truck back because he felt he paid too much and at that point we respectfully informed him that we do not issue refunds due to buyers remorse however unfortunate it was that he felt that way, we informed him that request wasn't reasonable and we were unwilling to meet his unrealistic demands. at that point, [redacted] threatened to deliberately cause damage to the truck and at one point threatened to drive it through our showroom. After he made these threats, I Informed [redacted] that I was unwilling to take part In a conversation where I was being verbally assaulted or be subjected to threats of him causing damage to myself or my property. Some time elapsed when [redacted] contacted us and stated that he had to perform service work to the truck and that he still hadn't got it inspected. I informed [redacted] that warranty work is required to be handled through our company and he couldn't have work performed anywhere and send us a bill. he stated that we owed him $400 for the work and I requested to see specific reports and receipts regarding this work and what was done and at what facility. he has yet to provide us with any suitable documentation. He has continued to make statements about the condition of the truck having problems and we have full inspection reports from companies outside of our own that were paid to service the truck prior to and at the point of sale . On top of that, we actually delivered the truck to his door 3 hours away so he wasn't inconvenienced regarding transportation for a service request. Above all of this, [redacted] is making statements that we never filed a warranty that we sold to him. And unfortunately, [redacted] missed one key aspect in this continued mission of his to attempt to force us to buy the truck back. He never paid us for the alleged warranty he claims we defrauded him of. [redacted] purchased the truck for 14,700 + our $195. Dealer prep/doc fee. After the purchase was agreed to and delivery was scheduled, our sales rep offered to [redacted] a number of different things to ensure [redacted]'s satisfaction as a customer and all of those agreements were fulfilled with documentation and a sign off from [redacted] himself. Included in the items we offered to [redacted] was an extended service contract from the company at our company cost of $499. The only key factor that [redacted] failed to mention is this falsely accused complaint is that he neglected to pay for the warranty in question and continues to defame our character and provide false information in attempts to find a way to point blame at us. To date, [redacted] has threatened to damage our property, threatened to intentionally cause damage to the truck while its still under warranty to harm us financially, has been verbally abusive and threatening to cause damage to our reputation, has lied about us being in contact with the service department up In his hometown (we have), has mislead an attorney into taking time out of her own life, has accused us of everything under the sun. The only thing [redacted] has failed to do is take responsibility for a decision he made to purchase a truck that he ended up not liking and unfortunately, that doesn't constitute him having any right to be doing what he has been to us. We have all documentation to back up the response we have just made and welcome [redacted] to provide us with any Information that would dictate otherwise. additionally, the truck ended up at a service facility in his area out of our own good faith because he called and stated that he was having issues with the truck. This occurence was brought to my attention far outside the warranty period provided to him by our dealership and out of my own good faith, when he contacted me regarding a concern, I immediately dropped what I was doing, located a facility In his area, contacted them directly, had them coordinate taking the truck in for service, provided company payment info over the phone and authorized the diagnostics of work to be performed. Keep In mind that this was after having [redacted] Inform me that he was going to intentionally harm this vehicle and after being outside of the warranty that pertained to his vehicle specifically. After receiving this complaint, I contacted him direct and he proceeded to threaten me again and made contradictory statements regarding the service facility the truck was currently at and how they were jerking him around and was trying to hold us accountable for the issues he was having with the service facility up In his area. At that point I informed him that I made the offer a measure of good faith to even get Involved when I was not obligated to in any way and from my stand point all I could do was what I had already offered to do and did which was locate the facility, contact them, assist in scheduling the vehicle to get to them, and offer up payment. Which I did. As far as anything else goes, I feel sorry for whomever he manipulated into believing they have an interest in hearing a case from this man. The truth shall set us free and let justice prevail. I informed [redacted] that we have not committed any wrongdoing, have went way above and beyond for him all while being threatened and verbally abused and at this point, if he continues to feel the need to harm us or hold us accountable for any wrongdoing, I encourage him to seek legal counsel. There is no worse feeling to our company than to think there is someone that is unsatisfied with us but in this case, after all [redacted] has done and threatened to do, it is clear we are unable to gain his satisfaction regardless of how many ways we try. Through all of the threats, slander, defamation, attempted manipulation, etc. we have remained poised and have been extremely accommodating to a hostile customer that has repeatedly put us in uncomfortable, undeserving positions. Consumer Response Thank you for reviewing this matter again. I've included a timeline of events leading up to 5/11/2014. Also included are scanns of documents with dates to back up the time line. Since I've purchased this truck I have found out a lot about it. Unfortuniytly I may be out of luck because so much time has passed. I've had two mechanics tell me and shown proof that the truck has been in a seriouse accident. The whole passenger side from the cab to the tailgate was totaled then repaired with a bent bed, frame and paint overspray as evidence of that. I was not told of this damage nor was it on the car fax. I was not told that the truck was used for plowing. I only found this out when I noticed that the skid plate and wheel well housings were missing. theres no way to keep water out of the engine compartment. I've been trying to get NEAN to take this vehicle back and refund my money from the day one when I picked the truck up. I feel I had a right not to purchase the truck at the day of pickup and was miss lead and munipulated several times. I understand that by law I had three days to cancel the purchase, as well as a Mass. 30 day warrenty. NEAN prograsstinated of purpose through these two dates. At this point they have cost me so many exspences that they may never agree to, I dont know how this could be resolved. Towing fees, insuance, taxes, repairs, rental car, inspection repairs,repairs on a borrowed car, travel exspences to NEAN. and the list goes on. I will never be satified unless the agree to pay me back for it all! As of 5/11/2014 the truck sits in my driveway unprepared while Ive paid taxes, loan payments, and full coverage on the vehicle since August 2013. I have no funds to repair the truck. I've lost thousands of dollars and all my customers for the 2014 mowing season not having a truck to tow my mowing side business.

I gave a deposit on a car for [redacted] had no obligation to buy the car, it was to hold the car until hearing from the bank.After talking with the salesman([redacted]) on Wednesday [redacted] about a car I liked, I decided I would leave a deposit ( personal check) for them to hold the car until I heard back from the local bank about a loan. I was told a few times if I changed my mind about getting the car my deposit was 100% refundable. My mother was with me, and she can confirm that [redacted] said I would get my money back, if I changed my mind.They cashed my check, [redacted] before they even heard back from myself if I wanted to get the car. As soon as I could on Friday [redacted] after hearing the loan was approved I let the dealership salesman([redacted]) know that I did not want the car and would like my deposit back.I never heard back from him or the dealership. I called the dealership [redacted] and left a message regarding the issue and that I would like to get my money back and left a contact number for them to contact me.Desired Settlement[redacted] dollar deposit returnedBusiness Response [redacted],We have attempted to contact you numerous times regarding your concern. We have absolutely no issue on our end with the refund of your deposit. Please contact the dealership at your earliest convenience to solve process your request. Please keep us in mind regarding your vehicle purchases in the future. We would really appreciate your business. We look forward to hearing from you.

I left a [redacted] deposit on a vehicle with the promise of it being refundable if I did not choose to purchase the car, in which case I did not. This is [redacted], I went to New England Auto Network on [redacted] 2015 to view the 2003 [redacted] Mach 1 you have for sale and left a down payment of [redacted] on the vehicle. As I became more interested in the vehicle I asked the sales person that was assisting me that day ([redacted] for a mimic of what the sales prices may potentially be on paper, so I could have the weekend to review the papers. What I then received was a purchase agreement, already filled out and signed by the employee ([redacted]). I felt rushed and didn't have time to read all the papers as you told me the other guy was there to purchase the same car I was inquiring about. After further reviewing the papers that you had me sign it was clear to me that I was pursued into signing a purchase agreement. The salesman was very persistent about having me sign the papers claiming that the signature was required on the paperwork New England Auto Network uses for a refundable deposit. Before leaving I asked if I could look around the car once more and upon further inspection I heard a metallic ticking noise coming from the engine, although I was weary about it the salesman persisted that the factory motors in this vehicle are noisy. At the time he told me that I shouldn't be worried and if there was any hesitance my deposit was refundable so long as I notified him by the following [redacted] letting him know weather I wanted to purchase the vehicle or not. After collaboration with several people that have owned this exact type of vehicle, none have come forth saying there has been a ticking noise of any kind. [redacted] stated that if I do not want to purchase the vehicle it would be no issue for him to send me the deposit money via standard mail. It is now Wednesday [redacted] and I have still not received any indication the deposit was actually sent. I have had several interactions with said employee ([redacted] at an honest attempt to try and obtain my deposit money back. Not one of these interactions with said employee ([redacted] led me anywhere, nor have I ever received proof anything was mailed to meDesired SettlementAt the least I would like my [redacted] deposit back in full, also if any interest has been accrued on the money I would like to obtain that if possible.Business Response [redacted], we have reviewed the details of your complaint. I am happy to assist you in resolving any concern or issue you are having. To begin, As is with every down payment, said down payment is documented on a vehicle purchase agreement. Being that you are putting money forth toward the purchase of a product, it is considered the beginning of the purchase process. Within that purchase agreement are the details related to cancelation policy of the intended purchase. Specifically, In the event you inform the seller within 48 hours your intention not to proceed with the original agreement, the sale is null and void and your down payment is refundable. You have met that criteria. At this point, we have issued your refund. If you have not received it, I will be happy to research this with accounting and followup with you regarding this. If you have any other questions please feel free to contact us. Thank you for your patience in resolving this matter. We are happy to be able to assist you in an amicable resolution.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As stated above I have met the criteria for a refundable deposit. Being that I have been down this road previously, I would like to have a check mailed to me by means of certified mail with a tracking number, so I can track the arrival time or where it may be. In my opinion, this is the least I deserve seeing as I have lost many hours at the attempt(s) to receive what was rightfully mine. These are the only conditions I require to be met. Thank you for your time and patience through dealing with this matter. Final Business Response We agree to the consumers request and are happy to move forward amicably. We will begin the process of issuing a check and forwarding via certified mail including tracking info.Final Consumer Response I have awarded the business ample time to cut a check and send it through certified mail and still have not received any tracking numbers, emials, checks or even phone calls.

I gave a deposit on a car for [redacted] had no obligation to buy the car, it was to hold the car until hearing from the bank.After talking with the salesman([redacted]) on Wednesday [redacted] about a car I liked, I decided I would leave a deposit ( personal check) for them to hold the car until I heard back from the local bank about a loan. I was told a few times if I changed my mind about getting the car my deposit was 100% refundable. My mother was with me, and she can confirm that [redacted] said I would get my money back, if I changed my mind.They cashed my check, [redacted] before they even heard back from myself if I wanted to get the car. As soon as I could on Friday [redacted] after hearing the loan was approved I let the dealership salesman([redacted]) know that I did not want the car and would like my deposit back.I never heard back from him or the dealership. I called the dealership [redacted] and left a message regarding the issue and that I would like to get my money back and left a contact number for them to contact me.Desired Settlement[redacted] dollar deposit returnedBusiness Response [redacted],We have attempted to contact you numerous times regarding your concern. We have absolutely no issue on our end with the refund of your deposit. Please contact the dealership at your earliest convenience to solve process your request. Please keep us in mind regarding your vehicle purchases in the future. We would really appreciate your business. We look forward to hearing from you.

Worst Dealership to go to shoppers.If your buying , please DONT BUY AT N.E AUTO NETWORK.
I put a deposit on a car 2 years ago from a so called dealer sales person "Joey", they sold the car I had put a deposit on and for OVER TWO YEARS I'm still fighting the so called manager Kurt for my refund..
Revdex.com PLEASE DO CONSUMERS A FAVOR , FINE both manager and sales person JOEY and close the doors to that dealer .If they did this to me, I wonder how many more poor victims have been scam by these Cowards.

I put down a [redacted] deposit for a car. I scheduled an appointment for my mechanic to inspect the car. They never showed and have not return my deposit.I spoke with [redacted] from New England Auto Network to purchase an 02 [redacted] with 41,000 miles. [redacted] was willing to deliver the car to my mechanic for inspection provided I put down a [redacted] deposit. I paid [redacted] via my Paypal account on Sunday, [redacted] The appointment was scheduled for [redacted] at ** AM. [redacted] never showed up. I called [redacted] he said his driver left an hour ago for the appointment. He said he would call me back and never did. I called again and left a message saying I no longer wanted the car. I called back again 4 hours later to ask for a refund, he has not return my call. I called the main number spoke with [redacted] the office [redacted] explain the situation and he said he would call [redacted] and get back to me. I have not received a return call. I need your help in getting my deposit back as soon as possible. The car was intended to be a gift for my daughter who has graduated from college.Desired SettlementI would simply like to received my [redacted] refunded.Business Response Please accept our sincere apology for not making it to your technician in time. The vehicle was out being serviced and we simply could not remove the vehicle from their possession prior to their completed service. Your deposit is being refunded. Please feel free to contact us anytime now or in the future. We appreciate your business.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

I put 500 $ for a car with no oblication to get the car. I got a better car in other place but never got my 500 back from this people.I went to this dealer to get a car. I put 500$ so they can hold the car with no oblication on getting the car. I got a better deal in another dealer I have call and call and never got a answer when I am going to get my money I have talk with several employe and they say I have give [redacted] your info he will call you back how ever 3 month has pass and never call me I jost want my mony back.Desired SettlementMy 500 dollar Business Response Thank you for reaching out to us regarding this matter. The issue with the deposit has been mutually resolved and [redacted] indicated that he closed this dispute. Please contact him regarding this matter as concern is growing regarding the current status of this complaint. Please follow up with me regarding his response.Thanks again.[redacted]New England Auto Network[redacted]

dealer is in violation of Mass gen law Ch. 90 7N1/4, M.G.L chp. 93A. Dealer sold a vehicle and has not abide to mass warranty laws. I purchased a 02 Toyota Tacoma on 6/22/13 from New England Auto Network for the price of $8000, I signed a check to them for $9995 which included vehicle price, several fees, and also payment for a 3rd party extended warranty (see additional fraud complaint).Vehicle had several problems of which were promised to be fixed at time of sale. Vehicle would not pass [redacted] on 7/1/13 due to emission defects. After numerous conversations with dealership,their 6 attempts to repair (without providing requested receipts of work preformed each time),intervention with consumer protection, and requests to be refunded, dealer refuses to buy truck back. As of 9/2/13 truck is considered out of use due to expired failed inspection sticker. Desired SettlementFull refund of truck upon return, including fees associated with the purchase and appraisal of $232.00 to determine the cost to fix truck by a professional. Business Response We do our very best job at providing customer satisfaction to all of our customers. Unfortunately, This complaint is strewn with inaccuracies. The vehicle was not made available to us 6 times for service. We informed the customer that if she made the vehicle available for an elected appointment made by us for just one full working day and her concerns were not addressed, we would simply buy the truck back. Due to our confidence in our product, our initial knowledge of this vehicle, having a predetermined day blocked off with a technician for this specifically, and having ordered all the parts that she stated the truck "needed" just in case, we knew we could meet that deadline. All she had to do was deliver the truck into the possession of a 3rd party service facility for the appointment. She failed to make the appointment due to her unrealistic demands regarding her terms for how the repair should be coordinated and was unwilling to leave the vehicle in the repair facilities possession. Plain and simple. We informed the customer that the same laws that protect buyers also protect sellers and that we had not been allotted the allowed period of time to inspect/potentially service her concerns. Specifically, we are not in violation of MA Gen law ch 90 7N/4 because the vehicle had never been to any service facility 3 consecutive times for the same defect and hadn't been in our possession for a cumulative amount of 10 working days for the same problem. Unfortunately, we did discover a mistake/clerical error regarding the extended service contract and it was not properly filed. Once this was discovered, we had informed the customer that we would get to the bottom of it and solve the problem. we offered to refund the amount of the policy or attempt to get it instated for her. This issue was left unclear until we received accusations of fraud. At that point, we made the decision to issue this customer the full refund amount for the vehicle service contract and take responsibility for our error. Throughout all of our responses and attempts to resolve the customers concerns amicably, we were repeatedly denied the opportunity and it had become clear to us that this customer was more interested in a conflict than a resolution. Unfortunately that is not the case for us and we wish the outcome of this transaction went differently.

Worst Dealership to go to shoppers.If your buying , please DONT BUY AT N.E AUTO NETWORK.
I put a deposit on a car 2 years ago from a so called dealer sales person "Joey", they sold the car I had put a deposit on and for OVER TWO YEARS I'm still fighting the so called manager Kurt for my refund..
Revdex.com PLEASE DO CONSUMERS A FAVOR , FINE both manager and sales person JOEY and close the doors to that dealer .If they did this to me, I wonder how many more poor victims have been scam by these Cowards.

dealer is in violation of Mass gen law Ch. 90 7N1/4, M.G.L chp. 93A. Dealer sold a vehicle and has not abide to mass warranty laws. I purchased a 02 Toyota Tacoma on 6/22/13 from New England Auto Network for the price of $8000, I signed a check to them for $9995 which included vehicle price, several fees, and also payment for a 3rd party extended warranty (see additional fraud complaint).Vehicle had several problems of which were promised to be fixed at time of sale. Vehicle would not pass [redacted] on 7/1/13 due to emission defects. After numerous conversations with dealership,their 6 attempts to repair (without providing requested receipts of work preformed each time),intervention with consumer protection, and requests to be refunded, dealer refuses to buy truck back. As of 9/2/13 truck is considered out of use due to expired failed inspection sticker. Desired SettlementFull refund of truck upon return, including fees associated with the purchase and appraisal of $232.00 to determine the cost to fix truck by a professional. Business Response We do our very best job at providing customer satisfaction to all of our customers. Unfortunately, This complaint is strewn with inaccuracies. The vehicle was not made available to us 6 times for service. We informed the customer that if she made the vehicle available for an elected appointment made by us for just one full working day and her concerns were not addressed, we would simply buy the truck back. Due to our confidence in our product, our initial knowledge of this vehicle, having a predetermined day blocked off with a technician for this specifically, and having ordered all the parts that she stated the truck "needed" just in case, we knew we could meet that deadline. All she had to do was deliver the truck into the possession of a 3rd party service facility for the appointment. She failed to make the appointment due to her unrealistic demands regarding her terms for how the repair should be coordinated and was unwilling to leave the vehicle in the repair facilities possession. Plain and simple. We informed the customer that the same laws that protect buyers also protect sellers and that we had not been allotted the allowed period of time to inspect/potentially service her concerns. Specifically, we are not in violation of MA Gen law ch 90 7N/4 because the vehicle had never been to any service facility 3 consecutive times for the same defect and hadn't been in our possession for a cumulative amount of 10 working days for the same problem. Unfortunately, we did discover a mistake/clerical error regarding the extended service contract and it was not properly filed. Once this was discovered, we had informed the customer that we would get to the bottom of it and solve the problem. we offered to refund the amount of the policy or attempt to get it instated for her. This issue was left unclear until we received accusations of fraud. At that point, we made the decision to issue this customer the full refund amount for the vehicle service contract and take responsibility for our error. Throughout all of our responses and attempts to resolve the customers concerns amicably, we were repeatedly denied the opportunity and it had become clear to us that this customer was more interested in a conflict than a resolution. Unfortunately that is not the case for us and we wish the outcome of this transaction went differently.

Worst Dealership to go to shoppers.If your buying , please DONT BUY AT N.E AUTO NETWORK.
I put a deposit on a car 2 years ago from a so called dealer sales person "Joey", they sold the car I had put a deposit on and for OVER TWO YEARS I'm still fighting the so called manager Kurt for my refund..
Revdex.com PLEASE DO CONSUMERS A FAVOR , FINE both manager and sales person JOEY and close the doors to that dealer .If they did this to me, I wonder how many more poor victims have been scam by these Cowards.

New england auto network sold me a vehicle with a fraudulent warrenty from [redacted] inc. I contacted [redacted] inc and they have no record of New England Auto Sold me a truck with engine and body damage. Truck didn't pass inspection. Dealer wouldn't pay for the repairs or take the truck back. Truck breaks down one month later. Gets towed to mechanic for repair and find out New England Auto network never sent in paperwork to [redacted] inc. warranty nor does NEAN even work with this warranty company. Truck has been at auto repair for 8 weeks, hasn't been repaired and dealer where I purchased the truck will not call me back nor are they in contact with repair shop. Desired SettlementI've contacted a lawyer and we are drafting a letter asking to buy the truck back for $16,500.00 for the cost of the truck,taxes,insuance. The letter should be mailed by mid week. Business Response From the very beginning of ownership, [redacted] repeatedly made the statement that he felt he overpaid for the truck. I repeatedly assured him that the price he paid was in fact a very good price and was approx 3,000 behind retail book value guides known as kbb and nada. [redacted] requested that we repurchase the truck back because he felt he paid too much and at that point we respectfully informed him that we do not issue refunds due to buyers remorse however unfortunate it was that he felt that way, we informed him that request wasn't reasonable and we were unwilling to meet his unrealistic demands. at that point, [redacted] threatened to deliberately cause damage to the truck and at one point threatened to drive it through our showroom. After he made these threats, I Informed [redacted] that I was unwilling to take part In a conversation where I was being verbally assaulted or be subjected to threats of him causing damage to myself or my property. Some time elapsed when [redacted] contacted us and stated that he had to perform service work to the truck and that he still hadn't got it inspected. I informed [redacted] that warranty work is required to be handled through our company and he couldn't have work performed anywhere and send us a bill. he stated that we owed him $400 for the work and I requested to see specific reports and receipts regarding this work and what was done and at what facility. he has yet to provide us with any suitable documentation. He has continued to make statements about the condition of the truck having problems and we have full inspection reports from companies outside of our own that were paid to service the truck prior to and at the point of sale . On top of that, we actually delivered the truck to his door 3 hours away so he wasn't inconvenienced regarding transportation for a service request. Above all of this, [redacted] is making statements that we never filed a warranty that we sold to him. And unfortunately, [redacted] missed one key aspect in this continued mission of his to attempt to force us to buy the truck back. He never paid us for the alleged warranty he claims we defrauded him of. [redacted] purchased the truck for 14,700 + our $195. Dealer prep/doc fee. After the purchase was agreed to and delivery was scheduled, our sales rep offered to [redacted] a number of different things to ensure [redacted]'s satisfaction as a customer and all of those agreements were fulfilled with documentation and a sign off from [redacted] himself. Included in the items we offered to [redacted] was an extended service contract from the company at our company cost of $499. The only key factor that [redacted] failed to mention is this falsely accused complaint is that he neglected to pay for the warranty in question and continues to defame our character and provide false information in attempts to find a way to point blame at us. To date, [redacted] has threatened to damage our property, threatened to intentionally cause damage to the truck while its still under warranty to harm us financially, has been verbally abusive and threatening to cause damage to our reputation, has lied about us being in contact with the service department up In his hometown (we have), has mislead an attorney into taking time out of her own life, has accused us of everything under the sun. The only thing [redacted] has failed to do is take responsibility for a decision he made to purchase a truck that he ended up not liking and unfortunately, that doesn't constitute him having any right to be doing what he has been to us. We have all documentation to back up the response we have just made and welcome [redacted] to provide us with any Information that would dictate otherwise. additionally, the truck ended up at a service facility in his area out of our own good faith because he called and stated that he was having issues with the truck. This occurence was brought to my attention far outside the warranty period provided to him by our dealership and out of my own good faith, when he contacted me regarding a concern, I immediately dropped what I was doing, located a facility In his area, contacted them directly, had them coordinate taking the truck in for service, provided company payment info over the phone and authorized the diagnostics of work to be performed. Keep In mind that this was after having [redacted] Inform me that he was going to intentionally harm this vehicle and after being outside of the warranty that pertained to his vehicle specifically. After receiving this complaint, I contacted him direct and he proceeded to threaten me again and made contradictory statements regarding the service facility the truck was currently at and how they were jerking him around and was trying to hold us accountable for the issues he was having with the service facility up In his area. At that point I informed him that I made the offer a measure of good faith to even get Involved when I was not obligated to in any way and from my stand point all I could do was what I had already offered to do and did which was locate the facility, contact them, assist in scheduling the vehicle to get to them, and offer up payment. Which I did. As far as anything else goes, I feel sorry for whomever he manipulated into believing they have an interest in hearing a case from this man. The truth shall set us free and let justice prevail. I informed [redacted] that we have not committed any wrongdoing, have went way above and beyond for him all while being threatened and verbally abused and at this point, if he continues to feel the need to harm us or hold us accountable for any wrongdoing, I encourage him to seek legal counsel. There is no worse feeling to our company than to think there is someone that is unsatisfied with us but in this case, after all [redacted] has done and threatened to do, it is clear we are unable to gain his satisfaction regardless of how many ways we try. Through all of the threats, slander, defamation, attempted manipulation, etc. we have remained poised and have been extremely accommodating to a hostile customer that has repeatedly put us in uncomfortable, undeserving positions. Consumer Response Thank you for reviewing this matter again. I've included a timeline of events leading up to 5/11/2014. Also included are scanns of documents with dates to back up the time line. Since I've purchased this truck I have found out a lot about it. Unfortuniytly I may be out of luck because so much time has passed. I've had two mechanics tell me and shown proof that the truck has been in a seriouse accident. The whole passenger side from the cab to the tailgate was totaled then repaired with a bent bed, frame and paint overspray as evidence of that. I was not told of this damage nor was it on the car fax. I was not told that the truck was used for plowing. I only found this out when I noticed that the skid plate and wheel well housings were missing. theres no way to keep water out of the engine compartment. I've been trying to get NEAN to take this vehicle back and refund my money from the day one when I picked the truck up. I feel I had a right not to purchase the truck at the day of pickup and was miss lead and munipulated several times. I understand that by law I had three days to cancel the purchase, as well as a Mass. 30 day warrenty. NEAN prograsstinated of purpose through these two dates. At this point they have cost me so many exspences that they may never agree to, I dont know how this could be resolved. Towing fees, insuance, taxes, repairs, rental car, inspection repairs,repairs on a borrowed car, travel exspences to NEAN. and the list goes on. I will never be satified unless the agree to pay me back for it all! As of 5/11/2014 the truck sits in my driveway unprepared while Ive paid taxes, loan payments, and full coverage on the vehicle since August 2013. I have no funds to repair the truck. I've lost thousands of dollars and all my customers for the 2014 mowing season not having a truck to tow my mowing side business.

I left a [redacted] deposit on a vehicle with the promise of it being refundable if I did not choose to purchase the car, in which case I did not. This is [redacted], I went to New England Auto Network on [redacted] 2015 to view the 2003 [redacted] Mach 1 you have for sale and left a down payment of [redacted] on the vehicle. As I became more interested in the vehicle I asked the sales person that was assisting me that day ([redacted] for a mimic of what the sales prices may potentially be on paper, so I could have the weekend to review the papers. What I then received was a purchase agreement, already filled out and signed by the employee ([redacted]). I felt rushed and didn't have time to read all the papers as you told me the other guy was there to purchase the same car I was inquiring about. After further reviewing the papers that you had me sign it was clear to me that I was pursued into signing a purchase agreement. The salesman was very persistent about having me sign the papers claiming that the signature was required on the paperwork New England Auto Network uses for a refundable deposit. Before leaving I asked if I could look around the car once more and upon further inspection I heard a metallic ticking noise coming from the engine, although I was weary about it the salesman persisted that the factory motors in this vehicle are noisy. At the time he told me that I shouldn't be worried and if there was any hesitance my deposit was refundable so long as I notified him by the following [redacted] letting him know weather I wanted to purchase the vehicle or not. After collaboration with several people that have owned this exact type of vehicle, none have come forth saying there has been a ticking noise of any kind. [redacted] stated that if I do not want to purchase the vehicle it would be no issue for him to send me the deposit money via standard mail. It is now Wednesday [redacted] and I have still not received any indication the deposit was actually sent. I have had several interactions with said employee ([redacted] at an honest attempt to try and obtain my deposit money back. Not one of these interactions with said employee ([redacted] led me anywhere, nor have I ever received proof anything was mailed to meDesired SettlementAt the least I would like my [redacted] deposit back in full, also if any interest has been accrued on the money I would like to obtain that if possible.Business Response [redacted], we have reviewed the details of your complaint. I am happy to assist you in resolving any concern or issue you are having. To begin, As is with every down payment, said down payment is documented on a vehicle purchase agreement. Being that you are putting money forth toward the purchase of a product, it is considered the beginning of the purchase process. Within that purchase agreement are the details related to cancelation policy of the intended purchase. Specifically, In the event you inform the seller within 48 hours your intention not to proceed with the original agreement, the sale is null and void and your down payment is refundable. You have met that criteria. At this point, we have issued your refund. If you have not received it, I will be happy to research this with accounting and followup with you regarding this. If you have any other questions please feel free to contact us. Thank you for your patience in resolving this matter. We are happy to be able to assist you in an amicable resolution.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As stated above I have met the criteria for a refundable deposit. Being that I have been down this road previously, I would like to have a check mailed to me by means of certified mail with a tracking number, so I can track the arrival time or where it may be. In my opinion, this is the least I deserve seeing as I have lost many hours at the attempt(s) to receive what was rightfully mine. These are the only conditions I require to be met. Thank you for your time and patience through dealing with this matter. Final Business Response We agree to the consumers request and are happy to move forward amicably. We will begin the process of issuing a check and forwarding via certified mail including tracking info.Final Consumer Response I have awarded the business ample time to cut a check and send it through certified mail and still have not received any tracking numbers, emials, checks or even phone calls.