New England Dermatology and Laser Center

I wasn't informed about possible charges regarding my visit.I came to this office because I was concerned with my skin. I paid a $35 co-payment. Upon assessment the doctor suggested to take a biopsy of a growth. I wasn't informed of any additional charges and felted pressured to agree for the procedure. I was expecting that he is going to take the sample thats it but he cut out the whole growth right there in the office. Last thing I remembered was the razor cutting in my skin and I felt dizzy and passed out. I do not know how long I was out for, but I woke up feeling sick, dizzy and lightheaded. They cut a hole in my shoulder without explaining to me that was going to happen. They didn't even mention that I could be responsible for additional fees. Two weeks later I received a bill for $150 and then within another week it was $242.25. I do not think I should be responsible for this because I was not provided with enough information regarding the cost of this procedure or what the procedure itself was going to encompass. I paid the bill to avoid extra charges and ruining my credit score, but I want a refund. This is not fair business practices and the healthcare system is trying to make money off of people like me, who are worried about their health and listen to their doctors, who are in turn enabling these bad business practices.Desired SettlementThe New England Dermatology and Laser Center have threatened to refer my account to Credit Data Services and add on a $100 charge to the account. To avoid these problems, I have paid the bill with in the 14 days given, however I believe I should get a full refund due to unfair business practices within the healthcare business. Business Response I looked over Mr. [redacted]'s records and talked with Dr. [redacted] about his concerns. Dr. [redacted] performed a biopsy on the patient (not an excision) as the patient had noted. This biopsy goes to the laboratory where is is processed and stained and then read by the dermatopathologist for a diagnosis of the area in question.Mr. [redacted]'s office note noted that the risks, benefits and alternatives were discussed. Dr. [redacted] received both verbal and written consent from the patient to perform the procedure. Our physicians, at no time, will perform a procedure without informed consent from the patient. If a patient is hesitant or has concerns, they need to bring that forward prior to the procedure. If a patient gives verbal and written consent, our MD's will proceed as in this case. In regards to Mr. [redacted]'s concerns for the amount charged, he received the superbill for the visit upon checking out of the office. This reflected his visit and not the technical and professional components of the pathology as that is billed separately once the lab has received and processed the specimen. We are sorry that he is upset by the charge for the lab specimen. The lab charge reflects the processing and reading of the pathology slide. Please note; the bill was submitted to your insurance company for payment. However, the large balance is due to the patients high deductible plan. I hope this helps to clarify any misunderstandings. Should you have any additional questions, feel free to call me at XXX-XXX-XXXX.[redacted]

I wasn't informed about possible charges regarding my visit.I came to this office because I was concerned with my skin. I paid a $35 co-payment. Upon assessment the doctor suggested to take a biopsy of a growth. I wasn't informed of any additional charges and felted pressured to agree for the procedure. I was expecting that he is going to take the sample thats it but he cut out the whole growth right there in the office. Last thing I remembered was the razor cutting in my skin and I felt dizzy and passed out. I do not know how long I was out for, but I woke up feeling sick, dizzy and lightheaded. They cut a hole in my shoulder without explaining to me that was going to happen. They didn't even mention that I could be responsible for additional fees. Two weeks later I received a bill for $150 and then within another week it was $242.25. I do not think I should be responsible for this because I was not provided with enough information regarding the cost of this procedure or what the procedure itself was going to encompass. I paid the bill to avoid extra charges and ruining my credit score, but I want a refund. This is not fair business practices and the healthcare system is trying to make money off of people like me, who are worried about their health and listen to their doctors, who are in turn enabling these bad business practices.Desired SettlementThe New England Dermatology and Laser Center have threatened to refer my account to Credit Data Services and add on a $100 charge to the account. To avoid these problems, I have paid the bill with in the 14 days given, however I believe I should get a full refund due to unfair business practices within the healthcare business. Business Response I looked over Mr. [redacted]'s records and talked with Dr. [redacted] about his concerns. Dr. [redacted] performed a biopsy on the patient (not an excision) as the patient had noted. This biopsy goes to the laboratory where is is processed and stained and then read by the dermatopathologist for a diagnosis of the area in question.Mr. [redacted]'s office note noted that the risks, benefits and alternatives were discussed. Dr. [redacted] received both verbal and written consent from the patient to perform the procedure. Our physicians, at no time, will perform a procedure without informed consent from the patient. If a patient is hesitant or has concerns, they need to bring that forward prior to the procedure. If a patient gives verbal and written consent, our MD's will proceed as in this case. In regards to Mr. [redacted]'s concerns for the amount charged, he received the superbill for the visit upon checking out of the office. This reflected his visit and not the technical and professional components of the pathology as that is billed separately once the lab has received and processed the specimen. We are sorry that he is upset by the charge for the lab specimen. The lab charge reflects the processing and reading of the pathology slide. Please note; the bill was submitted to your insurance company for payment. However, the large balance is due to the patients high deductible plan. I hope this helps to clarify any misunderstandings. Should you have any additional questions, feel free to call me at XXX-XXX-XXXX.[redacted]

I was charged for a service that I did not request and I was not informed I would be charged for the service.I met with one of the doctors (name provided if needed and upon request) at New England Dermatology in December of 2012. At that time I went in for a skin examination with specific focus on 2 Seborrheic Keratoses on my face. At that time, I was told that I could have the 2 keratoses frozen for [redacted] At that time, I did not desire to have the procedure/service completed as it causes scabbing (and I was going on a cruise).In November of 2013, I made an appointment with New England Dermatology to have the procedure completed on December 20, 2013. I went to New England Dermatology on December 20th and was seated quickly. I was then led into an examination room.I met with a female assistant who took some information from me. She asked if the procedure was to freeze the 2 keratoses on my face and I acknowledged that is what I made the appointment for. She re-iterated that the procedure would cost [redacted] and I knew my insurance would not cover it. I believe I initialed an acknowledgement form. I may have even signed it.The doctor came into the room and asked me to take off my shirt. I comp;lied with the request. He examined my torso and asked me to turn around. I thought it was odd based on what I made the appointment for but I did not question the medical professional.The doctor said I had a number of keratoses on my torso but nothing looked suspicious. I put back on my shirt and the doctor said he would see me in a year.I then told the doctor that I had made the appointment to have the 2 keratoses he identified last year (and I had previous treatment at the same firm, years earlier, with another doctor, on the same spot) removed. I think he said something like "oh". He then proceeded to treat the 2 areas on my face.On my way out of the office I paid the [redacted] via credit card.On January 10th, 2014, I was billed for an additional [redacted] for the examination he had performed on my torso. I had not requested that service. That was not why I had made the appointment.I called NE Dermatology expecting that the fee would be waived when I explained that I had not requested an examination. I had requested the removal of the 2 facial keratoses. The [redacted] took the information from me as well as the [redacted] when I made the appointment.I spoke with the [redacted] and explained the situation. I really did not want to pay the additional [redacted] for service that I had not requested nor was I informed I would have to pay for.The [redacted] told me that she would speak with the doctor about the situation and would get back to me.I spoke with the [redacted] on Tuesday, January 28th. She informed me something to the effect that she spoke with the doctor and the doctor said that if I did not pay the amount, I would be discharged from future use of the practice. In essence, they would refuse to see me in the future.My complaint ... I fee like I have been bullied by the doctor and this large medical practice. I paid the firm for the service I requested. I do not feel their practice of providing a service (examination) I did not ask for nor did they inform me they would charge me is fair and good business practice.Ideally, I would like an apology, the charge waived, and future access, should I choose, for the firm's service.Desired Settlement1. A written apology2. Waiver of the fee that I was incorrectly charge3. No discharge from the practice (should I choose to go back)Business Response I spoke with Mr. [redacted]'s dermatologist, [redacted] regarding this situation. [redacted] confirmed that the patient was seen over a year ago for the 2 keratoses in question. He booked an appt a year later (this past December)to have them removed. It would have been poor medical practice to not examine the patient as our skin's condition can change greatly in a year. Furthermore, I might add, the patient had another concern which confirmed [redacted] need to examine the patient. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am disappointed and saddened by the response. It is not true that I had another concern. I made an appointment only to have 2 keratosis on my face removed. As I stated previously, the appointment records should show this and when I spoke with an assistant before the procedure, she confirmed why I was there and I believe (although don't fully remember) I initialed a form to accept the fact that I would be paying for the procedure out of my pocket.I had no other skin concerns and made the appointment simply and only to have the 2 keratoses removed right before a 12 day vacation from work. I knew they would scab over and would be unsightly. It is untrue that I had another concern.Sad is the fact that [redacted] tried to dismiss me from his office prior to treating for the reason I came in. The doctor treated me without looking to see what I had come in for. That is a fact. I hope he mentioned that. I had to remind him why I came in. At that time, he treated me for what I had made the appointment for.AT NO TIME was I told of a concern in the fact that I had not been in the office for 12 months and would be charged for an office visit and examination. I did not ask for the service. I did not request the service. I was not told that I would be receiving the service. I was not told that I would be billed for the service. I complied when he told me to take off my shirt. I thought that might be part of the procedure that I did pay for.I am not sure what else I can say. [redacted] should be embarrassed for trying to dismiss me from the room prior to freezing the 2 keratosis. That's the reason I was there and the reason an assistant spoke to me before the procedure. It is his fault for not reading the chart, understanding why I was there, or asking me why I was there.I was told I would be billed [redacted] for the procedure which I paid immediately. My credit record is impeccable. I have never complained to the Revdex.com before. I am still seeking the desired resolution originally requested.Final Business Response While we understand the patients frustration, which we did not intend to cause, it was with the best of intentions and medical care that [redacted] felt the need to examine the patient as he had not been in for > one year. We will waive the patients remaining balance of [redacted]

I was charged for a service that I did not request and I was not informed I would be charged for the service.I met with one of the doctors (name provided if needed and upon request) at New England Dermatology in December of 2012. At that time I went in for a skin examination with specific focus on 2 Seborrheic Keratoses on my face. At that time, I was told that I could have the 2 keratoses frozen for [redacted] At that time, I did not desire to have the procedure/service completed as it causes scabbing (and I was going on a cruise).In November of 2013, I made an appointment with New England Dermatology to have the procedure completed on December 20, 2013. I went to New England Dermatology on December 20th and was seated quickly. I was then led into an examination room.I met with a female assistant who took some information from me. She asked if the procedure was to freeze the 2 keratoses on my face and I acknowledged that is what I made the appointment for. She re-iterated that the procedure would cost [redacted] and I knew my insurance would not cover it. I believe I initialed an acknowledgement form. I may have even signed it.The doctor came into the room and asked me to take off my shirt. I comp;lied with the request. He examined my torso and asked me to turn around. I thought it was odd based on what I made the appointment for but I did not question the medical professional.The doctor said I had a number of keratoses on my torso but nothing looked suspicious. I put back on my shirt and the doctor said he would see me in a year.I then told the doctor that I had made the appointment to have the 2 keratoses he identified last year (and I had previous treatment at the same firm, years earlier, with another doctor, on the same spot) removed. I think he said something like "oh". He then proceeded to treat the 2 areas on my face.On my way out of the office I paid the [redacted] via credit card.On January 10th, 2014, I was billed for an additional [redacted] for the examination he had performed on my torso. I had not requested that service. That was not why I had made the appointment.I called NE Dermatology expecting that the fee would be waived when I explained that I had not requested an examination. I had requested the removal of the 2 facial keratoses. The [redacted] took the information from me as well as the [redacted] when I made the appointment.I spoke with the [redacted] and explained the situation. I really did not want to pay the additional [redacted] for service that I had not requested nor was I informed I would have to pay for.The [redacted] told me that she would speak with the doctor about the situation and would get back to me.I spoke with the [redacted] on Tuesday, January 28th. She informed me something to the effect that she spoke with the doctor and the doctor said that if I did not pay the amount, I would be discharged from future use of the practice. In essence, they would refuse to see me in the future.My complaint ... I fee like I have been bullied by the doctor and this large medical practice. I paid the firm for the service I requested. I do not feel their practice of providing a service (examination) I did not ask for nor did they inform me they would charge me is fair and good business practice.Ideally, I would like an apology, the charge waived, and future access, should I choose, for the firm's service.Desired Settlement1. A written apology2. Waiver of the fee that I was incorrectly charge3. No discharge from the practice (should I choose to go back)Business Response I spoke with Mr. [redacted]'s dermatologist, [redacted] regarding this situation. [redacted] confirmed that the patient was seen over a year ago for the 2 keratoses in question. He booked an appt a year later (this past December)to have them removed. It would have been poor medical practice to not examine the patient as our skin's condition can change greatly in a year. Furthermore, I might add, the patient had another concern which confirmed [redacted] need to examine the patient. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am disappointed and saddened by the response. It is not true that I had another concern. I made an appointment only to have 2 keratosis on my face removed. As I stated previously, the appointment records should show this and when I spoke with an assistant before the procedure, she confirmed why I was there and I believe (although don't fully remember) I initialed a form to accept the fact that I would be paying for the procedure out of my pocket.I had no other skin concerns and made the appointment simply and only to have the 2 keratoses removed right before a 12 day vacation from work. I knew they would scab over and would be unsightly. It is untrue that I had another concern.Sad is the fact that [redacted] tried to dismiss me from his office prior to treating for the reason I came in. The doctor treated me without looking to see what I had come in for. That is a fact. I hope he mentioned that. I had to remind him why I came in. At that time, he treated me for what I had made the appointment for.AT NO TIME was I told of a concern in the fact that I had not been in the office for 12 months and would be charged for an office visit and examination. I did not ask for the service. I did not request the service. I was not told that I would be receiving the service. I was not told that I would be billed for the service. I complied when he told me to take off my shirt. I thought that might be part of the procedure that I did pay for.I am not sure what else I can say. [redacted] should be embarrassed for trying to dismiss me from the room prior to freezing the 2 keratosis. That's the reason I was there and the reason an assistant spoke to me before the procedure. It is his fault for not reading the chart, understanding why I was there, or asking me why I was there.I was told I would be billed [redacted] for the procedure which I paid immediately. My credit record is impeccable. I have never complained to the Revdex.com before. I am still seeking the desired resolution originally requested.Final Business Response While we understand the patients frustration, which we did not intend to cause, it was with the best of intentions and medical care that [redacted] felt the need to examine the patient as he had not been in for > one year. We will waive the patients remaining balance of [redacted]

I wasn't informed about possible charges regarding my visit.I came to this office because I was concerned with my skin. I paid a $35 co-payment. Upon assessment the doctor suggested to take a biopsy of a growth. I wasn't informed of any additional charges and felted pressured to agree for the procedure. I was expecting that he is going to take the sample thats it but he cut out the whole growth right there in the office. Last thing I remembered was the razor cutting in my skin and I felt dizzy and passed out. I do not know how long I was out for, but I woke up feeling sick, dizzy and lightheaded. They cut a hole in my shoulder without explaining to me that was going to happen. They didn't even mention that I could be responsible for additional fees. Two weeks later I received a bill for $150 and then within another week it was $242.25. I do not think I should be responsible for this because I was not provided with enough information regarding the cost of this procedure or what the procedure itself was going to encompass. I paid the bill to avoid extra charges and ruining my credit score, but I want a refund. This is not fair business practices and the healthcare system is trying to make money off of people like me, who are worried about their health and listen to their doctors, who are in turn enabling these bad business practices.Desired SettlementThe New England Dermatology and Laser Center have threatened to refer my account to Credit Data Services and add on a $100 charge to the account. To avoid these problems, I have paid the bill with in the 14 days given, however I believe I should get a full refund due to unfair business practices within the healthcare business. Business Response I looked over Mr. [redacted]'s records and talked with Dr. [redacted] about his concerns. Dr. [redacted] performed a biopsy on the patient (not an excision) as the patient had noted. This biopsy goes to the laboratory where is is processed and stained and then read by the dermatopathologist for a diagnosis of the area in question.Mr. [redacted]'s office note noted that the risks, benefits and alternatives were discussed. Dr. [redacted] received both verbal and written consent from the patient to perform the procedure. Our physicians, at no time, will perform a procedure without informed consent from the patient. If a patient is hesitant or has concerns, they need to bring that forward prior to the procedure. If a patient gives verbal and written consent, our MD's will proceed as in this case. In regards to Mr. [redacted]'s concerns for the amount charged, he received the superbill for the visit upon checking out of the office. This reflected his visit and not the technical and professional components of the pathology as that is billed separately once the lab has received and processed the specimen. We are sorry that he is upset by the charge for the lab specimen. The lab charge reflects the processing and reading of the pathology slide. Please note; the bill was submitted to your insurance company for payment. However, the large balance is due to the patients high deductible plan. I hope this helps to clarify any misunderstandings. Should you have any additional questions, feel free to call me at XXX-XXX-XXXX.[redacted]

I wasn't informed about possible charges regarding my visit.I came to this office because I was concerned with my skin. I paid a $35 co-payment. Upon assessment the doctor suggested to take a biopsy of a growth. I wasn't informed of any additional charges and felted pressured to agree for the procedure. I was expecting that he is going to take the sample thats it but he cut out the whole growth right there in the office. Last thing I remembered was the razor cutting in my skin and I felt dizzy and passed out. I do not know how long I was out for, but I woke up feeling sick, dizzy and lightheaded. They cut a hole in my shoulder without explaining to me that was going to happen. They didn't even mention that I could be responsible for additional fees. Two weeks later I received a bill for $150 and then within another week it was $242.25. I do not think I should be responsible for this because I was not provided with enough information regarding the cost of this procedure or what the procedure itself was going to encompass. I paid the bill to avoid extra charges and ruining my credit score, but I want a refund. This is not fair business practices and the healthcare system is trying to make money off of people like me, who are worried about their health and listen to their doctors, who are in turn enabling these bad business practices.Desired SettlementThe New England Dermatology and Laser Center have threatened to refer my account to Credit Data Services and add on a $100 charge to the account. To avoid these problems, I have paid the bill with in the 14 days given, however I believe I should get a full refund due to unfair business practices within the healthcare business. Business Response I looked over Mr. [redacted]'s records and talked with Dr. [redacted] about his concerns. Dr. [redacted] performed a biopsy on the patient (not an excision) as the patient had noted. This biopsy goes to the laboratory where is is processed and stained and then read by the dermatopathologist for a diagnosis of the area in question.Mr. [redacted]'s office note noted that the risks, benefits and alternatives were discussed. Dr. [redacted] received both verbal and written consent from the patient to perform the procedure. Our physicians, at no time, will perform a procedure without informed consent from the patient. If a patient is hesitant or has concerns, they need to bring that forward prior to the procedure. If a patient gives verbal and written consent, our MD's will proceed as in this case. In regards to Mr. [redacted]'s concerns for the amount charged, he received the superbill for the visit upon checking out of the office. This reflected his visit and not the technical and professional components of the pathology as that is billed separately once the lab has received and processed the specimen. We are sorry that he is upset by the charge for the lab specimen. The lab charge reflects the processing and reading of the pathology slide. Please note; the bill was submitted to your insurance company for payment. However, the large balance is due to the patients high deductible plan. I hope this helps to clarify any misunderstandings. Should you have any additional questions, feel free to call me at XXX-XXX-XXXX.[redacted]

I was charged for a service that I did not request and I was not informed I would be charged for the service.I met with one of the doctors (name provided if needed and upon request) at New England Dermatology in December of 2012. At that time I went in for a skin examination with specific focus on 2 Seborrheic Keratoses on my face. At that time, I was told that I could have the 2 keratoses frozen for [redacted] At that time, I did not desire to have the procedure/service completed as it causes scabbing (and I was going on a cruise).In November of 2013, I made an appointment with New England Dermatology to have the procedure completed on December 20, 2013. I went to New England Dermatology on December 20th and was seated quickly. I was then led into an examination room.I met with a female assistant who took some information from me. She asked if the procedure was to freeze the 2 keratoses on my face and I acknowledged that is what I made the appointment for. She re-iterated that the procedure would cost [redacted] and I knew my insurance would not cover it. I believe I initialed an acknowledgement form. I may have even signed it.The doctor came into the room and asked me to take off my shirt. I comp;lied with the request. He examined my torso and asked me to turn around. I thought it was odd based on what I made the appointment for but I did not question the medical professional.The doctor said I had a number of keratoses on my torso but nothing looked suspicious. I put back on my shirt and the doctor said he would see me in a year.I then told the doctor that I had made the appointment to have the 2 keratoses he identified last year (and I had previous treatment at the same firm, years earlier, with another doctor, on the same spot) removed. I think he said something like "oh". He then proceeded to treat the 2 areas on my face.On my way out of the office I paid the [redacted] via credit card.On January 10th, 2014, I was billed for an additional [redacted] for the examination he had performed on my torso. I had not requested that service. That was not why I had made the appointment.I called NE Dermatology expecting that the fee would be waived when I explained that I had not requested an examination. I had requested the removal of the 2 facial keratoses. The [redacted] took the information from me as well as the [redacted] when I made the appointment.I spoke with the [redacted] and explained the situation. I really did not want to pay the additional [redacted] for service that I had not requested nor was I informed I would have to pay for.The [redacted] told me that she would speak with the doctor about the situation and would get back to me.I spoke with the [redacted] on Tuesday, January 28th. She informed me something to the effect that she spoke with the doctor and the doctor said that if I did not pay the amount, I would be discharged from future use of the practice. In essence, they would refuse to see me in the future.My complaint ... I fee like I have been bullied by the doctor and this large medical practice. I paid the firm for the service I requested. I do not feel their practice of providing a service (examination) I did not ask for nor did they inform me they would charge me is fair and good business practice.Ideally, I would like an apology, the charge waived, and future access, should I choose, for the firm's service.Desired Settlement1. A written apology2. Waiver of the fee that I was incorrectly charge3. No discharge from the practice (should I choose to go back)Business Response I spoke with Mr. [redacted]'s dermatologist, [redacted] regarding this situation. [redacted] confirmed that the patient was seen over a year ago for the 2 keratoses in question. He booked an appt a year later (this past December)to have them removed. It would have been poor medical practice to not examine the patient as our skin's condition can change greatly in a year. Furthermore, I might add, the patient had another concern which confirmed [redacted] need to examine the patient. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am disappointed and saddened by the response. It is not true that I had another concern. I made an appointment only to have 2 keratosis on my face removed. As I stated previously, the appointment records should show this and when I spoke with an assistant before the procedure, she confirmed why I was there and I believe (although don't fully remember) I initialed a form to accept the fact that I would be paying for the procedure out of my pocket.I had no other skin concerns and made the appointment simply and only to have the 2 keratoses removed right before a 12 day vacation from work. I knew they would scab over and would be unsightly. It is untrue that I had another concern.Sad is the fact that [redacted] tried to dismiss me from his office prior to treating for the reason I came in. The doctor treated me without looking to see what I had come in for. That is a fact. I hope he mentioned that. I had to remind him why I came in. At that time, he treated me for what I had made the appointment for.AT NO TIME was I told of a concern in the fact that I had not been in the office for 12 months and would be charged for an office visit and examination. I did not ask for the service. I did not request the service. I was not told that I would be receiving the service. I was not told that I would be billed for the service. I complied when he told me to take off my shirt. I thought that might be part of the procedure that I did pay for.I am not sure what else I can say. [redacted] should be embarrassed for trying to dismiss me from the room prior to freezing the 2 keratosis. That's the reason I was there and the reason an assistant spoke to me before the procedure. It is his fault for not reading the chart, understanding why I was there, or asking me why I was there.I was told I would be billed [redacted] for the procedure which I paid immediately. My credit record is impeccable. I have never complained to the Revdex.com before. I am still seeking the desired resolution originally requested.Final Business Response While we understand the patients frustration, which we did not intend to cause, it was with the best of intentions and medical care that [redacted] felt the need to examine the patient as he had not been in for > one year. We will waive the patients remaining balance of [redacted]

I was charged for a service that I did not request and I was not informed I would be charged for the service.I met with one of the doctors (name provided if needed and upon request) at New England Dermatology in December of 2012. At that time I went in for a skin examination with specific focus on 2 Seborrheic Keratoses on my face. At that time, I was told that I could have the 2 keratoses frozen for [redacted] At that time, I did not desire to have the procedure/service completed as it causes scabbing (and I was going on a cruise).In November of 2013, I made an appointment with New England Dermatology to have the procedure completed on December 20, 2013. I went to New England Dermatology on December 20th and was seated quickly. I was then led into an examination room.I met with a female assistant who took some information from me. She asked if the procedure was to freeze the 2 keratoses on my face and I acknowledged that is what I made the appointment for. She re-iterated that the procedure would cost [redacted] and I knew my insurance would not cover it. I believe I initialed an acknowledgement form. I may have even signed it.The doctor came into the room and asked me to take off my shirt. I comp;lied with the request. He examined my torso and asked me to turn around. I thought it was odd based on what I made the appointment for but I did not question the medical professional.The doctor said I had a number of keratoses on my torso but nothing looked suspicious. I put back on my shirt and the doctor said he would see me in a year.I then told the doctor that I had made the appointment to have the 2 keratoses he identified last year (and I had previous treatment at the same firm, years earlier, with another doctor, on the same spot) removed. I think he said something like "oh". He then proceeded to treat the 2 areas on my face.On my way out of the office I paid the [redacted] via credit card.On January 10th, 2014, I was billed for an additional [redacted] for the examination he had performed on my torso. I had not requested that service. That was not why I had made the appointment.I called NE Dermatology expecting that the fee would be waived when I explained that I had not requested an examination. I had requested the removal of the 2 facial keratoses. The [redacted] took the information from me as well as the [redacted] when I made the appointment.I spoke with the [redacted] and explained the situation. I really did not want to pay the additional [redacted] for service that I had not requested nor was I informed I would have to pay for.The [redacted] told me that she would speak with the doctor about the situation and would get back to me.I spoke with the [redacted] on Tuesday, January 28th. She informed me something to the effect that she spoke with the doctor and the doctor said that if I did not pay the amount, I would be discharged from future use of the practice. In essence, they would refuse to see me in the future.My complaint ... I fee like I have been bullied by the doctor and this large medical practice. I paid the firm for the service I requested. I do not feel their practice of providing a service (examination) I did not ask for nor did they inform me they would charge me is fair and good business practice.Ideally, I would like an apology, the charge waived, and future access, should I choose, for the firm's service.Desired Settlement1. A written apology2. Waiver of the fee that I was incorrectly charge3. No discharge from the practice (should I choose to go back)Business Response I spoke with Mr. [redacted]'s dermatologist, [redacted] regarding this situation. [redacted] confirmed that the patient was seen over a year ago for the 2 keratoses in question. He booked an appt a year later (this past December)to have them removed. It would have been poor medical practice to not examine the patient as our skin's condition can change greatly in a year. Furthermore, I might add, the patient had another concern which confirmed [redacted] need to examine the patient. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am disappointed and saddened by the response. It is not true that I had another concern. I made an appointment only to have 2 keratosis on my face removed. As I stated previously, the appointment records should show this and when I spoke with an assistant before the procedure, she confirmed why I was there and I believe (although don't fully remember) I initialed a form to accept the fact that I would be paying for the procedure out of my pocket.I had no other skin concerns and made the appointment simply and only to have the 2 keratoses removed right before a 12 day vacation from work. I knew they would scab over and would be unsightly. It is untrue that I had another concern.Sad is the fact that [redacted] tried to dismiss me from his office prior to treating for the reason I came in. The doctor treated me without looking to see what I had come in for. That is a fact. I hope he mentioned that. I had to remind him why I came in. At that time, he treated me for what I had made the appointment for.AT NO TIME was I told of a concern in the fact that I had not been in the office for 12 months and would be charged for an office visit and examination. I did not ask for the service. I did not request the service. I was not told that I would be receiving the service. I was not told that I would be billed for the service. I complied when he told me to take off my shirt. I thought that might be part of the procedure that I did pay for.I am not sure what else I can say. [redacted] should be embarrassed for trying to dismiss me from the room prior to freezing the 2 keratosis. That's the reason I was there and the reason an assistant spoke to me before the procedure. It is his fault for not reading the chart, understanding why I was there, or asking me why I was there.I was told I would be billed [redacted] for the procedure which I paid immediately. My credit record is impeccable. I have never complained to the Revdex.com before. I am still seeking the desired resolution originally requested.Final Business Response While we understand the patients frustration, which we did not intend to cause, it was with the best of intentions and medical care that [redacted] felt the need to examine the patient as he had not been in for > one year. We will waive the patients remaining balance of [redacted]