New England Dive Center

Complaint: 11708682
I am rejecting this response because:Resident contacted YES on 8/1 and not on 8/2 as you suggest! I had called your Customer Service on 3:03 PM (9 minute wait), 4:09 PM (18 minute wait), and finally 8:49 PM (26 minutes long wait + conversation when I informed you about the issue). You are claiming that you were working with property management group about scheduling a meter inspection – You had told me on 8/1 that I would have to make an inspection in my condominium – result of it was that the meter is faulty and it would have to be replaced. You are still talking only about an inspection while we know that what I need is a replacement. If this inspection was not needed it should be reimbursed OR never asked in a first place.Adjusting a bill could be a courtesy if there would be a leak in my apartment. If the issue is with a faulty meter it is not courtesy but honesty – you are still billing me for a water I have never used.According to the Senior Community Association Manager (HOA) “I didn’t decline a faulty meter repair, I asked to reschedule it so I can provide notice to owners where they will need access to the interior of their unit.  A 3 day window is not sufficient.” She had not been informed on the day when you told me that my unit had been put for service (8/25/16).You (YES) scheduled an inspection in my apartment and if something changed on a way you should inform me about any impediments.On your page under utility billing there is a statement “Prompt acknowledgement of leaks” you did not raise a flag when for a month up to issuing a new bill you have seen x6 usage. I am repeating here what I want you all to accomplish:1.       Provide me with a date when my meter would be replaced.2.       Issue corrected bills for a months in which faulty meter had been reporting incorrect water usage.
Regards,
T[redacted]

Customer Service received first contact from resident about bill dated 7/1/16 on 8/4/16, and the concern was escalated on 8/6.  Approval to remove the one late fee caused by errors on the 7/1/16 bill was received on 8/15, and resident was notified of this result on 8/17/16.  Resident...

demanded further concessions, but as a third-party billing company, it is not possible for us to deduct actual and accurate utility charges that are ultimately paid to our client, the property management for her apartment complex.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10855886, and find that this resolution is satisfactory to me for now. They did not answer the questions regarding the new fees or explain why I was told by their staff the payment was received twice and then billed for it later. I'm told my association plans to end business with the company soon, which will resolve this problem. I also have not seen a corrected bill in writing yet so I still have doubts about the late fees being removed.
Thank you for your help,
Regards,
C[redacted]

YES Customer Service unable to locate this individual with information provided.  This was mentioned in previous contact with Revdex.com, but apparently this person did not follow up with more of her account details.  YES is unable to proceed any further.

We cannot find this person in our billing system with the information provided by the person filing the complaint.  YES is a third-party billing company; and has no role to play when a condo owner sells a unit, as those transactions are handled strictly by either the HOA office, or the property...

management/ownership group of the facility.  This person should be filing complaints with his former HOA office.