New England Federal Credit Union

Thank you for your feedback Mr*** We have responded to you directly in writing hopefully addressing the specific circumstances of your case to your satisfactionAs a matter of course, NEFCU pulls credit inquiries for certain activity, including new loans, membership and checking applicationsThe Federal Trade Commission outlines permissible purpose to pull credit in the Fair Credit Reporting Act and we understand these requirementsWe attempt to avoid excess inquiries by using reports recently pulled and using “soft pulls” when the limited information they contain makes it practical to do soWe inform members that we are pulling credit by asking them to sign a Membership Application that explicitly states that we are taking such actionYour authorization for us to pull credit is also put forth in the first page of our Membership Agreement delivered prior to origination of Membership We intend to avoid any doubt with members on the actions we take to qualify members for our products and services and have reviewed the circumstances of your situation to avoid similar feedback

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear Mr***,Thank you for your feedback
We have acknowledged to you that our communication during the opening of the
accounts should have been more complete. The credit union has taken steps
to ensure that we specifically tell members that what they are signing at
account opening includes authorization to pull credit We appreciate
your membership and hope to continue serving your needs in the future.New England Federal Credit
Union

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I reject NEFCU's response for the following reasons:I was not EXPLICITLY informed that the CU was going to pull creditI was not given a copy of the Membership Application" We attempt to avoid excess inquiries by using reports recently pulled and using “soft pulls” when the limited information they contain makes it practical to do so." This was a hard pull. There is no need for a hard pull when a member has a 23yr relationship with the CU"We inform members that we are pulling credit by asking them to sign a Membership Application that explicitly states that we are taking such action" This was not the case when I went in to open the accounts. I have a witness who is willing to testify to this fact
Regards,
*** ***

New England Federal Credit Union has contacted this individual personally, and he indicates that he is satisfied with the resolution offeredWe consider this matter closed

Thank you for your feedback
Mr. [redacted].  We have responded to you directly in writing hopefully
addressing the specific circumstances of your case to your satisfaction. As a
matter of course, NEFCU pulls credit inquiries for certain activity, including
new loans, membership and checking...

applications. The Federal Trade Commission
outlines permissible purpose to pull credit in the Fair Credit Reporting Act
and we understand these requirements. We attempt to avoid excess inquiries by
using reports recently pulled and using “soft pulls” when the limited
information they contain makes it practical to do so. We inform members that we
are pulling credit by asking them to sign a Membership Application that
explicitly states that we are taking such action. Your authorization for us
 to pull credit is also put forth in the first page of our Membership
Agreement delivered prior to origination of Membership.  We intend to
avoid any doubt with members on the actions we take to qualify members for our
products and services and have reviewed the circumstances of your situation to
avoid similar feedback.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We did not receive the initial letter from Revdex.com as the contact name and company address was incorrect.  We received the complaint on 7/13/15.  The member's complaint centered around a 30 day delinquency being reported on credit report.  Member contacted NEFCU in May at which time we...

investigated the issue and corrected our internal records / system.  The credit bureau file was sent to the four bureaus ([redacted]).  Credit Bureaus have all confirmed that the May file has been put into their systems (the last did so on 7/8 which may explain the inaccurate report that the member received a few weeks ago).  All 4 Credit Bureaus have confirmed that the member's history shows no 30 day delinquency within the past 12 months.  I contacted member on 7/13 and again on 7/14 to update her on status of problem.  I tried to contact her today via phone but was unable to reach her so I sent a letter explaining the steps we have taken and that we believe everything has been corrected.  Offered additional help should she need it.  We believe the issue has been addressed to the member's satisfaction.