New England Greens

Dear Customer, Thank you for your recent communication Your unfortunate and painful experience runs absolutely counter to the intent of [redacted] Our mission is to help establish and maintain optimum health and well-being for all adults and children by designing and marketing the most efficacious nutritional supplements possibleThis has been our mission for the past years and continues to drive every decision we make Based on the information provided to us by you, your product may come from one of the lots subject to the recent recall initiated by [redacted] and was manufactured with the ingredient subject to the recall from our supplierWe take the circumstances of your situation seriously and we intend to further investigate the issueWe appreciate if you could send back the unused portion of your jar of [redacted] We can make the process a bit easier for youIf you will be so kind as to securely pack your jar of [redacted] into a carton suitable for shipping and provide us with your address, we will have *** come to you and pick up the jar In the meantime, customer satisfaction is also very important to usWe would be happy to replace the product for you Please contact me if you have any questions regarding this matterWe hope to be able to put this unfortunate incident behind you and continue to provide you high quality products as a customer of [redacted] VBR, [redacted] ***

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Merely offering to replace an item we paid for doesn't appropriately make up for the issue. If I owned the business in question I would have rushed out a care package and apology letter as soon as I learned of the complaint.
This complaint was filed weeks ago yet this is the first time I've heard from them. I'm thoroughly unimpressed by the time it took them to reply and their response.  I have doubts about their sincerity.

Dear Customer,
Thank you for your recent communication.  Your unfortunate
and painful experience...

runs absolutely counter to the intent of [redacted].
Our mission is to help establish and maintain optimum health and well-being for
all adults and children by designing and marketing the most efficacious
nutritional supplements possible. This has been our mission for the past 22
years and continues to drive every decision we make.  
Based on the information provided to us by you, your product may
come from one of the lots subject to the recent recall initiated by [redacted] and was manufactured with the ingredient subject to the recall from our
supplier. We take the circumstances of your situation seriously and we intend
to further investigate the issue. We appreciate if you could send back the
unused portion of your jar of [redacted]. We can make the process a bit
easier for you. If you will be so kind as to securely pack your jar of [redacted] into a carton suitable for shipping and provide us with your address,
we will have [redacted] come to you and pick up the jar.
In the meantime, customer satisfaction is also very important to
us. We would be happy to replace the product for you.  Please contact me
if you have any questions regarding this matter. We hope to be able to put this
unfortunate incident behind you and continue to provide you high quality
products as a customer of [redacted].
VBR,
[redacted]

Review: We bought a 25.4 oz jar of '[redacted]' and shortly after receiving it learned the item may contain salmonella. We bought the item for my mother, who suffers from dementia, and we were left without a key supplement to her regiment (for a week).

Business

Response:

Dear Customer,

Thank you for your recent communication. Your unfortunate

and painful experience runs absolutely counter to the intent of [redacted].

Our mission is to help establish and maintain optimum health and well-being for

all adults and children by designing and marketing the most efficacious

nutritional supplements possible. This has been our mission for the past 22

years and continues to drive every decision we make.

Based on the information provided to us by you, your product may

come from one of the lots subject to the recent recall initiated by [redacted] and was manufactured with the ingredient subject to the recall from our

supplier. We take the circumstances of your situation seriously and we intend

to further investigate the issue. We appreciate if you could send back the

unused portion of your jar of [redacted]. We can make the process a bit

easier for you. If you will be so kind as to securely pack your jar of [redacted] into a carton suitable for shipping and provide us with your address,

we will have [redacted] come to you and pick up the jar.

In the meantime, customer satisfaction is also very important to

us. We would be happy to replace the product for you. Please contact me

if you have any questions regarding this matter. We hope to be able to put this

unfortunate incident behind you and continue to provide you high quality

products as a customer of [redacted].

VBR,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Merely offering to replace an item we paid for doesn't appropriately make up for the issue. If I owned the business in question I would have rushed out a care package and apology letter as soon as I learned of the complaint.

This complaint was filed weeks ago yet this is the first time I've heard from them. I'm thoroughly unimpressed by the time it took them to reply and their response. I have doubts about their sincerity.